International Van LinesReviews of internationalvanlines.com

International Scam Lines would be a much more appropriate name for this “company.” Their copout is they subcontracted a company to do the move, despite the fact that when I initiated the inquiry I specifically asked if they subcontracted, in an effort to avoid this insane circus I have been dealing with for over a month. I wish I could give negative stars. It is now day 27 that the company has had possession of my household items, clothes, and art supplies (relevant because I moved to study art therapy in graduate school, my ability to do homework is now impacted.) That’s correct, this company picked up my items on August 1, 2018 and still cannot give me an estimated arrival time. Even despite the extra move time they allotted themselves! On the moving form they ask for the first potential delivery date, in my case, I was moving from Raleigh, NC to Oakland, CA and I would be arriving in Oakland on the 7th, naturally I indicated the 8th would be the first possible delivery date. Only to find out later that he mover/ driver was poorly trained and should have told me to indicate the 8/2 was the first date so they couldn’t delay and put my items in a warehouse in Florida. That’s correct, even though I was told by the mover that my items were in route to Texas for another driver to take over the rest of the move, my things are somewhere in Florida, the opposite side of the country. I haven’t even touched upon the fact that despite the fact that I spoke with three different people when making the reservation and gave both of my addresses (pick-up and delivery) numerous times, the movers had to call me for the pick-up address! That’s right, the forms were incomplete and missing the most vital information. It also took 1.5 hours for the movers to start loading the truck due to communication lapses with the companies. They subcontracted American Prime Lines When collecting payment, the reps from this company were great with communication, as soon as they got their money they displayed the worst customer service. I even had to inform Lakele about email etiquette. Jeremy Smith, Mike Jacobs, and Richard Gonzales are absolutely terrible in regards to customer care, none of them have been helpful. Save yourself the money, stress and mental health and steer clear of these scammers!

They delivered 6 weeks late. A few items were missing and they upcharge on the day of the move about 1000 dollars. Date of delivery April 29 Actual june 15th No plates, a few things broken. And it cost more than they said by about $800, even after refund of $450 for being 6 weeks late

WORST MOVING COMPANY EVER and we've moved a lot!! IVL mixed up our short term delivery, required cash they never mentioned up front (who doesn’t take a debit/credit card for thousands of dollars?), lost the last storage unit and tried to tell us we received everything until they finally located it, then it didn’t arrive until 2 MONTHS later after they found it, lousy customer service throughout and never took us seriously, and lastly, they broke thousands of dollars worth of stuff and didn’t reimburse us for anything - our $1500 patio table wasn't even unloaded from the truck because it was so damaged!!! Did I mention they refused to reimburse us for anything?? I can’t express how bad this company is! We gave them every chance to make things right and they flat refused to do anything! For the $17,500 we paid, they did not even meet our very minimum expectations!!! RUN from IVL and don't look back!!

I moved from Connecticut to Illinois. They picked up my items July 20th and we still have not gotten them. It has been 21 days! Ridiculous. We were told they would arrive between 2-12 days. I am currently finishing my schooling in a different country and my boyfriend had to fly back to CT to defend his dissertation to get his PhD and so his father had to pay for a flight to come be at our new place (that is EMPTY because they have all of our stuff) because they charge you loads of money if you aren’t there when they arrive, but they don’t tell you when they are arriving so you always have to be there! And we have no network of people to help us because we just moved there. So, our stuff still hasn’t come and we don’t know if or when it will arrive. My boyfriend is now flying back to Illinois and is father can fly home. Our stuff still hasn't arrived so he paid for a flight and flew out there for nothing. Every time we ask about when our stuff will arrive they just say our stuff is still in the warehouse and they don't know when it will be sent to us. They also said they have no control over when it comes - what?! Of COURSE they have control over when it comes! I have no idea when or IF I will get my things. I wish I could give them negative stars.

The pick up process was fine. It was a good experience until they had our stuff. I called a couple times after about a week and a half asking for an estimate and they kept brushing me off. Finally after 3 weeks, they said it would be dispatched the following week and would take another 7-10 days which would put it after the estimate they promised me. I tried calling and leaving voicemails to try and have it delivered earlier but they never picked up or answered. I would not recommend at all, go with another company.

I've moved with moving companies several times throughout my life. Moving is one of those things that no one wants to deal with and ending up with the wrong company can really set up back. Moving with IVL was quite easy. My sales rep Justin was very good at explaining the details of our move. He basically held my hand through the whole process. The movers were on time, well dressed and most importantly did a great job packing out goods. Now I am in the process of moving my office with IVL and I will update this review accordingly. As long as they keep doing a great job I will continue working with them, especially since they're nationwide.

I recently used IVL to ship a container of some products I purchased from the states. IVL literally handled all the logistics. They had their guys pick up, pack, load and got it delivered to my warehouse in the UK. IVL also did all the customs paperwork so I didn't have to do much. This is the first time I shipped overseas and I was very pleased with my experience.

I used them internationally. It was a bad experience. I asked for door to door service but it was not door to door service. In my mind door to door, it means that from one house to one house because my friend did port to port which i had to delivery my stuff to port and pick up from port. I figured it out when they cancel the pick up because i had to bring out my stuff from my apt to the street outside. Second they did not even contact me about anything. I was waiting and waiting from my stuff to arrive. I delivered from December until February no news about it. I had to email and email and email to them until finally they respond. Third, the agent in my country almost rip me off. It was their mistake the paper work was late but the shippment had already arrived. The paper work was messed up. They mispell my name. It was a hassle to get it out from the port. Finanly when my shippment arrived, some of my item was broken and deformed. I already put fragile sticker on it and paid for the pallet. It was ignored. When i tried to claim for the insurance which i paid in the begining and paid for it. Now they said I did not purchased the insurance. In the beginning I paid the total bill plus 3% of the total value of my shipment. They did not acknowledge of it. They said i only paid for the bills only. They did not see the number i thing. The number was higher than the bills. They should see why i paid more. They just keep it in their pocket. Right now when i tried to claim the insurance they keep saying i did not purchase it. The sales person not even reply any of my email.