International Van LinesReviews of internationalvanlines.com

This company is HORRIBLE!!! Do NOT trust your precious stuff with them. I have never moved out of state and I hired them after doing research. At the beginning they were ok but when the truck arrived 10 days later, by the way, my stuff was CRAMMED into a semi with some other persons belongings as well. The driver even had difficulty getting out my boxes. I had a lot of BROKEN furniture and mirrors. Even had some expensive stuff stolen!!! I did file a claim and they stated to give me $167.00 !!!!!!!!! One of the things that was stolen cost me $375.00. If you value your stuff do NOT use this company… WORST!!!!

Bad, terrible, the worst!!!!! Wow, so much to say about IVL. I hope someone can benefit from this review. My experiences with IVL were just terrible. In June, my household items were relocated by IVL to another state. During the roughly 20 business days to get to my new home, my furnishings were offloaded and transferred (“consolidated”) a number of times before they got to the final location. When the shipment finally arrived the overall condition of the boxes and items show a complete disregard for my belongings. I don't think there was a single box that was not crushed or a piece of furniture that was not cracked, dented, scratched or bruised. Items were lost and were never recovered. We found sand and dirt on the furniture and boxes, so they were outside at some point for how long I can't imagine. My son's prized toolbox was severely damages due to a number of heavy items being stacked on top of it. Anything marked fragile was ignored. We had very little communication with IVL on when the items would arrive at the new house and I feel there was misleading information about the length it would take for the delivery. Now, if I fill out a mountain of paperwork and supporting documentation, I may be able to recover pennies for the damaged items. I really can’t find anything positive to say about my experience with IVL. So now you’ve been warned, DON'T USE IVL. Good luck with your move.

Your initial sales person will sell you this whole wonderful experience that is about to happen. And it’s not actually going to happen. There will be more hidden fees throughout the process - such as, we will need more space on truck to hold your stuff and we need to shuttle it to your house instead of keeping it on the truck so there’s more money. Then, your stuff will sit at the warehouse for over 2 weeks because they have 21 business days to get it to you.. And you’ll never be able to reach “your representative” that is dedicated to you. They never answer the phone and take a week to respond via email. And they pass you around from person to person. Terrible experience for the 12k I paid.

Used IVL for my cross-country move, they did a bang up job. Hopefully I never move again, if I do ill use IVL.

I highly recommend International Van Lines they are one of the best I needed help moving cross country To California and they showed up and showed out they were very professional and polite they moved everything carefully and move very quickly!!

The service was fine until upon delivery I discovered they lost a box and then all I got was “these things happen”, “some things are out of our control”, and “you don’t have the right insurance to file a claim”. I wasn’t aware I needed to insure myself against their incompetence. Their employees labeled and inventoried and loaded the box into the crate with all my other items. They shipped and delivered everything else. What happened to the one box? Boxes don’t just vanish into thin air. Someone in this company misplaced it or took it. And they won’t take accountability.

From our initial contact with IVL to the final drop off we were handle with respect. IVL put our household goods in storage and then moved them to our final destination. We wouldn't hesitate to use them again as well as to recommend them to family and friends!

⭐️⭐️⭐️⭐️ I had a great experience with Aleks and his teammate. Communication was easy from start to finish, and they kept me updated throughout the delivery process. Aleks was friendly, professional, and very helpful, which made everything stress-free. My items arrived safely and in good condition, and I was happy with the overall service. I recommend Aleks to anyone looking for reliable delivery and excellent customer service.