International Van LinesReviews of internationalvanlines.com

I had the most horrendous experience with International Van Lines. it was a mistake to book them in the first place. I moved from NJ to Chicago, summer of 2018. I had paid for full packing and unpacking. the did not even deliver inside my stuff at delivery, they said they have no tools to do that. the people who showed up to deliver, were Labor Day workers and not professionals. they came with 2 different Budget Rent trucks. I paid over $10,000 from original estimate of $8,300. Get ready to fight for your stuff, they somehow get rid of the most expensive items, and they change their story every time.. most of my expensive items are somehow lost, total 8, but each box has many valuable items on it, my safe knob was broken, it looks like they try to opened it, they could not, and broke the handle knob. the most was when they offer me a settelment in writing and few days later they changed their entire story. this company is ran by scammers and not business people. SHAME. they charge you by the yard and make extra things and not by pounds, scammers.They are a subcontractor, not a moving company. I will file a complaint with the Feds.this company need to be punished for their actions. You should, too if you have this experience: Department of Transportation, Federal Motor Carrier Safety Administration, has a Moving Fraud Task Force. people to 1-888-368-7238.

I did a lot of research looking for a good moving company and I came to the conclusion to use IVL services. These guys did wonderful job in making sure that the stuff is moved without any trouble. They were very helpful, honest, communicated well and charged exactly what was quoted. Would definitely use them again.

The movers were friendly and dedicated to their craft by moving everything fast and efficiently! I especially liked the approach of having one dude in the truck at all times (organizing boxes, etc.) because it felt safer than leaving the truck wide open. Things were also moved with care, no matter how big or small. Just get out of the way and let them do their job! :-)

Moving to another state literally produces grey hair instantly. But I am so happy to report that not one single item was broken. It was a great experience overall. They called ahead to notify me of when they would be arriving and immediately went to work when they got there. They were mighty and careful with your things! Thanks For your help getting us settled in our new town home.

Excellent Service. Meticulous,  easy to work with, and on time. They were extremely careful with all our items and also wrapped everything to ensure nothing was damaged during the move. They moved items to both our storage and to our rental. They know what they're doing and they do it well! I would 100% use this company again and recommend anyone I know to do so as well.

These folks are pro's and know how to communicate as well. From beginning to end I have nothing but praise. Emails, follow up, the two men who actually did all the moving and billing. They are all terrific and I highly recommend them. Thank you IVL!!!!

I'm having the most horrendous experience with International Van Lines right now. I'm beginning to think it was a mistake to book them. I moved from Cambridge MA to London UK. Container arrived in the UK and was scheduled for delivery today. They never showed up, as it had been cancelled at the last minute because International Van Lines had not released the shipment. Spoke to customer services on the phone who said he was trying to help but hardly listened, such that I never even got to the point of my complaint! He even said I was being ridiculous when I said I was trying to escalate to my point of contact's manager! I have also been trying to resolve with my logisitcs manager but her responses seem contradictory to both the factual timelines and information in writing from the local shipping agent! IVL suckered me in by beating competitors quotes, and then attempted to overcharged me on the final invoice. The driver arrived hours early with the container and they tried to charge me for this. When I complained they didn't resolve the complaint until 2 days before scheduled delivery at my house. I also got charged because they couldn't get the container to the ship on time and it had to wait in the US over the weekend. This was a big surprise to me and was not mentioned at the time. It all felt a bit like a bait and switch to be honest. Despite the fact that I paid on time (considering the late receipt of the corrected invoice) they did not see the payment, nor did they see the chase-up email sent by the local shipping agent. Consequently they did not issue the release for my container, resulting in a last-minute cancellation of a scheduled delivery. This has further escalated my costs (parking restriction costs and port rent charges per day) which would have been avoided had the release been issued on time. I made a simple reasonable request that International Van Lines be responsible for any additional charges caused by the last minute cancellation which was their fault, either based on the late resolution of the invoice problem, or based on the late processing of the payment received and the lack of responsiveness to the local agent's query. That request is yet to be adequately considered or addressed! I am beyond disappointed and would never recommend International Van Lines to anyone. I wish I'd stuck to the company that moved me to Boston in the first place!

Upon confirming my move, I received a detailed confirmation email from them which had a lot of good tips and resources. The day before the move I receive another reminder phone call as touch base to make sure everything was still on track. And for that, I am giving this company 5 stars for  great communication. The move by the way started out with smiles and ended with smiles. They were positive and respectful of us and our belongings. Definitely the best move we've had, the customer service is what really sets them apart.