International Van LinesReviews of internationalvanlines.com

Although they managed to deliver our stuff on time and intact, the process to get here was infuriating. I ended up dealing with 6 different people through the process and each one seemed to tell me different things. Initially, I was quoted one price and thought that was agreed upon, but no. After I got the cashiers checks made out for that price I find that, no, the price has gone up. Then when the driver and his crew had loaded the truck, I was given another, higher price because the sq footage had not been estimated correctly. Excess payment had to be made through Zelle or Venmo to employee email addresses of some of the people I’d communicated via email previously. Good thing I was expecting the price to go up, but not every time I turned around. Then when all was packed and sent on its way, I crossed my fingers. When we were one day away from our new home, I got a call from the driver asking if he could deliver that day. No. We had agreed on the day after or later, so no. We weren’t even in our new state yet. Finally, the day came, the driver arrived and got ready to unload. With no crew. Apparently IVL did not have workers available to help him unload. My wife and I did what we could to help, but he did the bulk of the work by himself, furniture and all. I’m amazed he didn’t get hurt, or that this wasn’t an OSHA violation in itself. Did they do their job? Yes. Everything arrived safely and intact. Could they improve their processes? Definitely. From start to finish, I felt like each person I talked to had no idea what was going on, and their payment practices seem shady, or at least inconsistent.

Overall they got the job done. All our stuff arrived moving from Austin, Texas to Reno, Nevada. Pro's Excellent communication regarding pickup and drop off. Pickup was perfectly timed on the move out date. Our driver was excellent in providing updates even when unforseen (truck was leaking coolant) delays happen. The movers who packed the big stuff were friendly and respectful. The people unloading were pretty friendly and respectful. Cons. Payment system for deposit seems sketchy. Sure they are trying to keep costs down but man it feels like low security / never see your money again. Terribly uncomfortable start to a big expensive move. I also compared the cost of PODS versus movers. PODS qouted me $4700 (Load myself) versus $4200 if someone moved it for us. I asked PODS why do people perfer this method? Because we are flexable on delivery dates if you want to change your mind. I thought I need it there on this date for my family I might as well get the mover option. We were qouted 800 Cubic feet after a virtual walk through on the phone with $5 per cubic ft for overage for our 2 bed 2 bath apartment we lived in for 8 months. We only got the basics since we knew we'd be moving long distance soon. Seems resonable. As we got closer to our date I started to purge some bigger stuff like TV stand, other things that take up ackward amounts of space that we can buy at the destination. We also vaccum packed all of our clothing into containers saving 80% of space. No hanging pictures, no plants. At the end of the pack up we were over our original space by 25%! 800 qouted --> 1000 cubic feet actual. This translate from $4200 to $5200 bill after purging excessive items we never planned to. I can only imagine we would have went up to an additonal 200 cubic feet had we kept the original qouted items putting our bill at probably $6200. This tells me they are incentivized to under Bid you as the customer and shock you at the arrival. If we assume that it means their estimate is off by 50%. Can you imagine getting a qoute for a fence and after it's built hearing sorry it's gonna be 50% more money for my mess up. Unexceptable. 10% is resonable, 20% is pushing it. Honestly should have just went with the PODS and added movers to help with the PODS, or move it yourself. If you do go this route just plan for 20-40% more than the qoute and you'll be good. Oh, the people at the transfer warehouse don't care how they stack your items. We had 30 home depot same medium sized storage containers and another 35 of a large size. Did they stack the similar size? The original pick up guys did. Once it arrived at the destination it was just a mess with everything. I could count on one hand how many containers were stacked in a nice order. Pretty embrassing. I also labelled everything in particular all I cared about was the fragile containers which had multiple labels on it. Guess what, the fragile box was on the very bottom supporting everything above it touching the roof. 7+ containers = boxes. I will say nothing was broken due to our packing efforts but I was just shocked and stressed as I saw this. The last straw. Delivery. We took 2 weeks from the move out date to move our 7 month old and 2 dogs across the country. When did our stuff arrive? 2 weeks later than our first date available for pickup. What was the real kicker? Being in our new house for 1 week before I reached out and ask is our stuff on the way? I haven't heard anything. They said it's being loaded on the truck as we speak. Not a big deal until they said it will be 1 week before it arrives to you since we have numerous stops along the way. Wait, you mean to tell me you are able to give me 1 weeks notice before delivery but yet couldn't time is closer to the original acceptance date? We spent two weeks having to purchase doubles of things while we waited. Yes it's expected based on the original contract and if we were charged the qoute I would have agreed they kept to the contract. The fact we were terribly under bid, had to fork up extra money, and it took 2 weeks to arrive I am deeply dissappointed and would recommend PODS instead. Save yourself the stress if you are moving with a family.

The sales process was excellent — very informative, responsive, and supportive throughout. I felt confident moving forward based on that experience. The pickup process was fine overall, but unfortunately the delivery experience was far from ideal. Several items were damaged or missing, including cushions, coasters, cracked TV screens, a partially destroyed TV console, and multiple pieces of broken glassware. It’s difficult to determine whether the damage occurred during pickup, storage, or delivery. While the delivery was handled by one of their partner firms, it is ultimately IVL’s responsibility to ensure their partners meet appropriate standards. I was also uncomfortable that the foreman asked me to sign the delivery paperwork before they had even begun unloading. That felt inappropriate given the circumstances. If you choose to work with them, I strongly recommend purchasing third-party moving insurance with a low deductible — you may need it. Additionally, my experience with the claims team was quite unpleasant. Overall, while the initial sales experience was strong, the execution and post-delivery support fell significantly short of expectations.

I shipped my household belongings from Florida to Germany in the summer of 2024. The initial contact was good with detailed explanations of how the process worked. The packers were great, turned up on time and worked carefully and quickly. The cost of insurance for a comprehensive cover was excessive for the value of the goods shipped, and the details required on each item was onerous. I am not sure of a way around this as this was my first international move. The individual in the insurance department does not answer the telephone or make herself available to talk to customers. I had to ask how much my good weighed and how much the insurance would be. This was the worst part of working with IVL. There were extra costs in customs in Germany for scanning the container and for the contents as we has returned the previous year to Germany and had slightly overrun our years grace on not having to pay tax on our goods. It is a stressful experience.

I had used IVL once before and was very happy with their service. This time, not so much. The company itself is good and the staff is very helpful and professional. However, the contractors they use leave much to be desired. In New York, the guy who picked up or belongings couldn't be bothered to fill out an accurate inventory of our boxes, but then had the nerve to ask outright for a tip. Then the delivery of our things here in Madrid did not happen within the scheduled window. I can understand that unforeseen delays arise, but the thing that got me was that there was no communication from the delivery crew nor from the company handling the shipping at this end on behalf of IVL. I think this is unacceptable. We were told to expect delivery between 11:00 and 1:00 and it eventually turned up at 4:30. Not really good enough!

All went smooth and were happy with the service. I would use them again but there was nothing that stood out to me as great about the proccess

Giving three stars because I didn’t actually end up using this company. Initially I chose International Van Lines because my representative (Ryan) was very communicative, the company had many positive reviews, and the estimate was lower than others I received. As my move approached and I wanted to finalize the details (delivery address, size of the truck, pick-up time, etc.), Ryan stopped responding to my communication and despite multiple e-mails and voicemails, I heard absolutely nothing in response for a full two and a half weeks. With my scheduled pick-up date readily approaching in just 10 days, I began to get anxious and did some more research on International Van Lines and learned that the company has no current for-hire licensing with the Federal Motor Carrier Safety Administration and owns zero trucks, tractors, or trailers - all despite Ryan’s assurances to me that IVL did not subcontract any jobs and all equipment used belonged to and was operated by IVL. I also read online from several sources that International Van Lines was paying people to write positive reviews and buying people out to take down their negative reviews, as well as several horror stories about people getting scammed into paying more money and having their belongings destroyed. I decided to go with a larger, well-known carrier licensed with the Department of Transportation, and requested to cancel my move with International Van Lines. Based on my experience at that point, I thought obtaining my $700 deposit would be a nightmare, but I was pleasantly surprised to receive an e-mail verification of the refund the business day after I canceled and saw the money returned to my card shortly thereafter.