International Van LinesReviews of internationalvanlines.com

Worst company ever. Do not use them. Bunch of shady people that will over shoot their estimate. Estimate means nothing, bunch of over charging and outsourcing to people that are trying to scam you and claim they are not accountable to IVL. Don't use IVL... better off moving yourself.

I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. Cost was on the higher side, 6000 but I elected for this as the reviews were great. We enjoyed our initial talk with the manager Nico, who helped us set up the move 5 months before the move date. He had iterated on multiple occasions that the move will take 3-5 days (which was later clarified as 3-5 business days, which we understood and took it as a mea culpa). Long story short, it took 25 days of miserable calling, poor customer support and “you will get your shipment when we are ready” attitude. Had we been treated humanely, I actually would have understood this delay. However, a few things frustrated me: IVL was a broker in my case without me knowing. I paid 2500 to them and they hired a company with the worst reviews I could find on google and one I actively avoided (AMS transportation, to whom I paid 3500). I would not have minded this if I was told about this at the time I signed the contract as when these smaller companies work for larger companies, they tend to behave better. I complained to Nico about this delay and the unresponsiveness of AMS. Nico was nice enough on the phone and over email and also said the timeline is ridiculous for a 500 mile trip, he will find out what is going on and get back to me. He did not get back to me on all 3 occasions where he promised to investigate what is going on. I was told when signing the final contract on my moving day that the “shipping delivery date” should be left empty as the exact date cannot be specified. But if I had discussed something with the dispatch, it will be honored. 25 days later, I saw this same contract that I signed and I now see “carrier’s convenience” written over the delivery date. Long story short, my experience was that IVL is a broker who takes a large sum of money without providing adequate support or responsibility of their hired company. Once they have your money and furniture, they don’t care at all as the chance for repeat business in this industry is low anyways. If you have no choice but to go with IVL, I would advise that: you do not make the full payment until your goods are delivered. Write in every empty part of the contract as they will write things in there AFTER you have signed. Once you have signed, request a copy of the contract to avoid these illegal alterations.

Save yourself thousands upon thousands of dollars and use PODS instead. Will save you money and you won’t have to worry about missing items that never show up.

The company outsourced the packing and moving to another company, frustrated as we were not notified until it was too late to hire another moving company. The initial bid (from International) was $15,000 lower than what the outsourced moving company quoted. Again, could not find a new moving company as house was sold. Just would have liked more up-front communication. Also, once the outsourced company contacted us, International van lines had no further dealings with us.

This was the worst moving experience, i ended up having to rent a uhaul and take an additional 4 days off work to complete my move despite paying them a lot of money and having a contract. To start with the company is just a middleman, they contract out with smaller movers to do the work. The mover they contracted with for my move had different rates and policies than what I had agreed to and tried to bully me into agreeing to them. Never once in the process of getting a quote from IVL did they tell me they contracted with other companies or talk to me about overage potential and what would happen. I itemized every piece of furniture and item I had in my house and it was on their contracted inventory. Yet the day of the move the mover would not take my items claiming there was no space despite them being on the inventory. They tried to force me sign an agreement to pay more to move items I had told them about. The company is trying to claim that that my items are oversized and trust me when I say they are not. They did not pack an entire room of my home despite paying for packing service. After the truck was loaded, I could not get any response on my inquiry for a delivery update for over a week and a half and then I was given less than 24h notice prior to the delivery. The moving company they outsourced to was rude and unprofessional. Their cost was the highest bid I received but because they could confirm a pickup date I went with them. Stupidly I thought I was also paying for quality service but I was so badly mistaken. I filed a complaint and they have completely ignored all the information I gave them and dismissed me. I am fortunate that I had options and wasn't stuck being forced to pay an extra $5000 the day of the move. This company will lie to you and try to extort money from you the day of the move. Do not hire them it is not worth it, you are better off selling everything you own and starting over.

Another place to review this awful, unethical company. They cancelled our move two days before because i questioned practices on their facebook page. Then they deleted the post. Id you watch BBB and yelp, after a few negative posts, there are always positive and non-specific posts. Others have noticed this too. They can never give you a firm price, never view your goods, tell you they are definitely moving you, then suddenly, closer to the move you learn you are contracted out——well into your schedule. They contracted me out to uninsurable companies. THANK GOD they cancelled us. We were very upset as we had to be out of our house in a few days, but it turned out to be a blessing. If you use them, don’t ask questions——they don’t like that. Read BBB and Yelp and every review you can find, which all have common threads.

Do not use this company! They just hire a cheap local contractor who will do a crappy job and keep your money. My delivery crew was literally hired that morning from the local Home Depot parking lot. While this inexperienced crew damaged all my crap, the driver just sat in the truck and did nothing. Over $5k in damage and they just left everything by the front door. Didn't reassemble any of my furniture. And then just lied and made excuses during the complaint process. Actually said they sympathized with the driver while admitting he violated company policy. Save your money and your stuff and hire someone else.

The absolute worst moving company on the planet! They are just brokers and hire the cheapest, worst movers. All of my furniture was completely destroyed. Chunks of wood, huge dents and everything was scratched. One chair is missing all 4 legs. How in the world does that happen. DO NOT USE THIS COMPANY!!! If you value your belongings, don't use this company!!!