International Van LinesReviews of internationalvanlines.com

They don’t answer the phone. Never call you back. Who knows where your stuff is or when they will deliver it. When they finally brought our stuff many of our belongings arrived waterlogged and moldy. My wife’s wallet was also emptied of cash and credit cards. Police were involved.

Worse moving company out there. Expect to pay double your quote and when THEY keep your stuff longer, THEY charge YOU for the extra time at about $1500. Then they farm out your move to a cheaper company and most of your stuff arrives broken and all they give you is the middle finger. Save yourself the trouble and just light your stuff on fire… this company is a joke.

DO NOT USE INTERNATIONAL VAN LINES. We had an absolutely horrific experience with this company. They were great and easy to work with on the front end—that’s how they get you in. We used them to move our belongings across several states and also stored our belongings with them. We were moving during COVID and searching for a home was more difficult than anticipated so we ended up storing our things with them for 5 months. This was our primary mistake. DO NOT USE THEM FOR STORAGE. Once it was time to move, they gave us an insane time window (we gave a preferred date. They “tried” for that date but stated it could be up to 21 days after that!!!!). Our stuff arrived over a week after our preferred time even though I called and spoke to someone at the company who said they should be able to get it to us on our preferred date. My experience is that everyone at that company will say what you want to hear to get you off the phone. When our stuff arrived is when the real problems began. Notably, several of our belongings were not on the truck, including our big screen television, a very expensive family heirloom rug, one of our dining chairs (can’t have a set with one missing), several of my son’s toys, our patio chairs, and a few other things I can’t even remember right now. Obviously we were very upset and worried our things had been stolen. Though they worked to return our things, their communication was abysmal. The moving coordinator, who was the only person I could get to respond to me, was horrifically rude to me on multiple occasions. He didn’t let me know what was happening (when stuff was arriving, what steps they were taking to retrieve our things) and other staff simply ignored me. I had multiple messages be ignored. When I escalated things to speak to their complaints department, they were initially great (as with all of my experiences with this horrible company), but then went on to ignore me and leave messages unanswered too. They did return our TV and rug (most important things to me), but naturally our television arrived broken. They hid behind procedures and red tape saying I signed such and such so they weren’t liable and “just fill out the claim paperwork.” So our TV was just broken and we were not reimbursed enough money to be able to replace it. They never found our dining chair (which makes our dining set now unusable so more $$$$) or patio furniture or some of my son’s toys. They claim to have gone to lengths to find these items, but only communicated the steps they took after I was so angry and upset about what was happening, it did not help to hear they had called customers on the route to see if they had my things. Why not tell me that you were doing this from the start? It would have helped my experience to know what they were doing to help, and I only learned what they were doing after I complained and harassed people to respond to me. It shouldn’t be this difficult to communicate with people. I waited to complete my review until I was done with the claims process. I haven’t even mentioned all of the belongings they broke in the move. Needless to say, after we spent over 5 figures with this company, they reimbursed us $700. That won’t even replace the TV with a comparable one much less the dining set or fix any of the things that were broken (my grandmother’s China cabinet for one). The claims department attempted to be reasonable but they also dropped the ball in communication. Letting emails go unanswered, saying things would be complete the next day and then not responding for 11 days, etc. I felt like a piece of trash during all of my interactions with them. They do not care about their customers and just want to get your money and get rid of you. I cannot beg you enough DO NOT USE THIS COMPANY. It was an incredibly awful experience. No one should cry because of how someone at a moving company speaks to them. No one.

I've had a horrible experience using International Van Lines for my recent move. I do NOT recommend using this company for your move, and am detailing my experience with them below: - The only satisfactory part of my experience with IVL was the timing of my pickup and delivery. My items were picked up and delivered within the expected window. I received my items one week after they were picked up. - My first frustrations occurred with the moving teams who assisted me. Despite assurances on the phone that the movers would wear masks, not all of the movers did so while interacting with me or moving through my home despite their advertised COVID-19 precautions. - I realized belatedly that the moving team marked almost all of my items as having pre-existing damages, which in many cases was blatantly untrue. The company uses a shorthand on their inventory description form, which I didn't decipher until later when I filed my claim. For example, both of my rugs were marked as "stained and badly worn", or possibly "stretched, torn, and badly worn". I honestly can't tell the intended description, but considering that both of my rugs were in excellent condition and already rolled up and packaged it seems that the company's policy is to mark nonexistent damages to minimize future claim payouts. - A number of my items were lost or damaged in the move, including a TV which was absolutely shattered. I filled out forms for these missing and damaged items at the time of delivery with my movers, and was told that IVL would be in contact about locating my items and filing a claim for damages. In fact, nobody from the company initiated contact with me and it was only after five weeks of consistently leaving emails and voicemails with various IVL representatives that I was even given a claims form. At that time I was also told to claim my missing items, which I am sure the company never tried to locate. At this time, several more weeks have passed and I am still waiting for any reimbursement. - I also want to note that IVL is not actually a moving company, but rather a moving broker. They contract out your move, so that while I've only had contact information for IVL representatives, my move was actually carried out by other companies. This has made it incredibly difficult to get any information about my move at all stages of the process.

Terrible customer service. I scheduled an international move to Denmark, understanding that there are port congestion which might lead to some delays. However, my frustration is the lack of response from the team when I asked about my shipment, it normally required 3 or 4 follow up emails before I can get a status update. Last time they mentioned my shipment had been scheduled for end of July, but now I received no further information, and they had not been responding to my emails at all. This is truly frustrating, especially it had been 4 months since I moved, and I didnt even know if my good have shipped out of the country already.

I hired international van lines for a move from Wisconsin to Missouri. I was assured during the deposit process my move wouldn’t take longer than 7 days despite the contract mandating 21 days (seems like that was just a formality). We only saved 1,000 from hiring a local company. That 1,000 was not worth it. It has been so stressful, they seem understaffed, etc. just go local- when it is such a stressful time in your life, it isn’t worth going with this company.

Do not use this moving company. This business contracted with another company to do our move and we had no idea this would happen - and now is claiming they are not responsible for the increased price or damage to our furniture because of this. We were asked to pay significantly more than the estimate. I was quoted one price based on the amount and size of my items and then charged a big increase when the movers actually showed up. Based on my experience, IVL is not a moving company and should not be considered a highly rated moving company. Customer service is only on the front end of the move. We have tried every method possible to get in touch with them on the day of the move to straighten out this increase in price and there was zero response. They knew they had us, we had to be out of our home and could not hire a new mover at that point - very sneaky and untruthful. We had an itemized inventory with a price and we stuck to the inventor. I filed a complaint with the BBB and they responded that they are only the broker and we have to take up our complaint with the mover - who by the way was very unprofessional and it was a very stressful moving situation. I did not hire that mover and would never hire them. And now will never hire IVL and will do my best to warn others. I now see lots of complaints and bad reviews on here. I wish I checked there before using them. The arrogance and poor business practice of this company is unbelievable, - shows how they no longer care because they have my money now and it is a run around to try and get help. I was then told to contact the carrier even though I had only ever spoken to people at IVL. I feel totally scammed and unable to do anything about it. Except maybe hire a lawyer. Overall BEWARE, I would not recommend this company. Lack of integrity in business practice.

International Van Line review I should have read the reviews. As most people have written so far, the process to schedule the move and evaluate the initial cost worked seamlessly: the videos of all rooms can be made quickly and upload in no time. But the problems started when the movers arrived. First four (4) movers were supposed to show up. Only the driver was there. He went through the house and evaluated what we had as if he had not seen the videos or the list of all our items. He told us it could be a little more expensive at the end because people in the office did not have his experience. We understood and signed the document, feeling we had no choice – it was not explained to us before the truck arrived and we were ready to leave our home. Then they started to pack our belongings… I should have paid attention to this part; I did not because I paid for it and assumed they would do a good job. Because they were only 2 people, it took two days to pack and load the truck (the second day two more people showed up at different time). Once the truck was packed they charged almost 30% more than what was quoted. We felt trapped and robbed, without realistic recourse. After getting our money, they still ask for tips.. We had to clean the whole house for food bags and boxes, empty bottles, empty rolls of tapes, broken boxes… it took about 40 minutes to clean what other companies have done after finishing their work. Before leaving, the driver told us that since it was a small move, it should arrived in 4 to 5 days. Two weeks and a half later, after multiple emails and unanswered calls, we received a text that the truck would arrive at 6 PM! We pushed for the next day – after back and fro, they finally agreed. The local movers were nice but completely clueless because half of the boxes were unidentified or scribbled in Russian. My wife had to stay by the door, opening each box, and directed the best that she could where they were going because nothing was packed logically. For example, my computer monitor was in a large closet type box with cloths, toys, some folding tables and chairs; large boxes – again meant for clothes- have been filled with books. They arrived at 10 am and finished at 9:40 PM. Around 10 to 15 % of our items have been damage, either by their incompetence in packing, by loading the truck, or while waiting in the staging area (which they told us multiple times while we signed up for their service our move would not stay in the staging area); many boxes have a been stained by a weird black liquid (we did not pack any liquid) or left in the rain somewhere, chairs stained, bed frame broken, frames bent, etc, etc. We took pictures, sent emails and calls to this unprofessional company, and so far nothing. After death in the family, moving is supposedly the second most stressful time in a family’s life. International Van Line made EVERY aspect of the move worst than it could be. Please, please, avoid them.