International Van LinesReviews of internationalvanlines.com

Don't use this "moving company." Took nearly 14 months for a small shipment to arrive in Germany from US. Half of the shipment was lost, appeared months later in the UK, and took another two months to get to Germany. In US, packers showed up in an Enterprise Rent-a-Truck, all nice guys but only one had ever packed things before, and I had to show them how to do it. Once packed up, the company was quick to bill me for the entire shipment, but never, or only weeks or months after me repeatedly asking them, responded to my queries about the location of my effects and their likely shipment date. Including this company, which appears to be nothing more than a broker operation, I dealt with at least four other companies, all of which have their own rules, and didn't always deliver the service that I paid the "moving company" for. I've moved many times over the years and can tell the difference between a professional operation and fly-by-night jobs. Avoid this company.

IVL implied 7 day delivery of my household goods from pickup day of Jan 23, 2023, but it's going to be at least Feb 9th or 10th - nearly 3 weeks and no guarantees then. They're hiding behind the Federal rule that gives them 21 days (and I believe they are erroneously saying 21 business days instead of calendar days and doing some tricks for when they say the 21 days begins. No concern for hardship they are putting their clients to. I've moved across country 4 times and have NEVER incurred this kind of delay with other carriers! As far as I'm concerned they are as bad as a lot of other movers, and I would not recommend them at all.

They do not disclose they are a broker and use substandard companies that pick up their help off craigslist. The particular awful company they subbed out for my move destroyed everything! Additionally, law requires movers to offer full insurance and IVL did not (because they were subbing out the move). Bad company!!!

DO NOT GO WITH THIS COMPANY!!! The seal guys are the biggest liars!! They should be prosecuted! They are nice to you before they get your businesses. From there it's a downhill. They will pass you to another company and they will tell you that is they are the same for company!! The first payment you can pay with credit card. After that is only cash and cashier check. They won't open the truck door unless you give them the cashiers check! They speak with you rudely! They don't talk to you like a human! The worst experience of my life! They will try to charge you extra for nothing. Once they have yours belongings it's a lose lose situation for you! You're done! Good luck! They should all be prosecuted!

Trying to get in touch with this company about my Aunt's shipment from California. I have emailed multiple times, made contact on the website multiple times, called repeatedly, left messages, asked for status reports online, contacted their 'immediate response' line and CHAT on the website to absolutely no avail. It seems they don't give a toss about customers once they already have the order. Only new customers seem to have the ability to get anyone to engage with them. Furious. Will be raising a formal complaint at the highest level.

Worst moving experience of my life and I have moved no less than 10 times

Just another dishonest broker hiring the cheapest 3rd party movers. My estimate went from 10k to 16k based on their 3rd party mover wrapping and loading half my stuff, then telling me it would be 6k more. IVL was MIA when I tried to reach out and voice my displeasure. Their 3rd party mover also broke over a dozen items, most notably my $4500 reclining leather sofa, and $2500 platform bed. Once they get their cut they are non-existent. Do not use this company.

I would give no stars if I could. They were horrible and I have all the pics, receipts, emails, and text messages to prove it. Excessive breakage & damage of the likes I have never seen. I even had to throw out furniture because of them. Reimbursement of 60 cents per pound could never compensate me for the amount of damage they caused. Careless. Unprofessional. I posted so all my friends know NOT to ever hire them. They pulled a "bait & switch" so I could not get my deposit back after they contracted out my move to an awful mover. I blame both companies. By the way, I would look up the owners of those 5 Star reviews-- Max Fuller works at International Van Lines. They are full of shenanigans!