International Van LinesReviews of internationalvanlines.com

This whole team is amazing. I was nervous and overwhelmed and they were patient and walked me through the entire process. When it came time to get moving, they were fast, efficient and took care of my stuff beautifully. I Will absolutely use this team in the future for all my moving needs. The customer service was amazing.

What an amazing moving experience with International Van Lines. Awesome staff and great service company that provides the best prices we seen thus far. We highly recommend them to anyone who is moving and wants a smooth ship sailing and great service. Thanks guys

We had an extremely disappointing experience with International Van Lines during our move from Florida to Oregon. Unfortunately, thousands of dollars worth of our belongings were damaged, lost, or never returned. Our shipment arrived weeks later than originally promised, and when it did, many items were either broken or missing entirely — including two damaged beds, missing electronic cords and devices, a missing sleeping bags, mat, dresser mirror, cooler, and numerous other badly damaged household items that we had to end up replacing. It was shocking to see the condition of our goods after trusting a full-service moving company with everything we owned. To make matters worse, we found all our home contents had been “on-sold” during transit, and there has been no meaningful accountability or resolution. We spent hours documenting everything through their insurance portal, only to be offered a reimbursement of approximately $165 far from what was lost and damaged. Having moved cross-country before (and even internationally) without issue, this experience was incredibly disappointing and stressful. Based on our experience, we would not recommend using this company under any circumstances.

We signed a moving contract with them to move from Phoenix AZ to a town in Maine. They have had our items for 22 days and during that time it's been incredibly hard to get ahold of them, they were unable to give us an estimation of time when we could expect our items, we got less than 24 hours notice when the driver would be arriving, and upon arrival the driver said that we would need to help unload our items since he wasn't able to get help. My partner and i both have physical limitations which is the reason why we spent six thousand dollars by this company to be moved by then. Don't recommend

Overall they got the job done. All our stuff arrived moving from Austin, Texas to Reno, Nevada. Pro's Excellent communication regarding pickup and drop off. Pickup was perfectly timed on the move out date. Our driver was excellent in providing updates even when unforseen (truck was leaking coolant) delays happen. The movers who packed the big stuff were friendly and respectful. The people unloading were pretty friendly and respectful. Cons. Payment system for deposit seems sketchy. Sure they are trying to keep costs down but man it feels like low security / never see your money again. Terribly uncomfortable start to a big expensive move. I also compared the cost of PODS versus movers. PODS qouted me $4700 (Load myself) versus $4200 if someone moved it for us. I asked PODS why do people perfer this method? Because we are flexable on delivery dates if you want to change your mind. I thought I need it there on this date for my family I might as well get the mover option. We were qouted 800 Cubic feet after a virtual walk through on the phone with $5 per cubic ft for overage for our 2 bed 2 bath apartment we lived in for 8 months. We only got the basics since we knew we'd be moving long distance soon. Seems resonable. As we got closer to our date I started to purge some bigger stuff like TV stand, other things that take up ackward amounts of space that we can buy at the destination. We also vaccum packed all of our clothing into containers saving 80% of space. No hanging pictures, no plants. At the end of the pack up we were over our original space by 25%! 800 qouted --> 1000 cubic feet actual. This translate from $4200 to $5200 bill after purging excessive items we never planned to. I can only imagine we would have went up to an additonal 200 cubic feet had we kept the original qouted items putting our bill at probably $6200. This tells me they are incentivized to under Bid you as the customer and shock you at the arrival. If we assume that it means their estimate is off by 50%. Can you imagine getting a qoute for a fence and after it's built hearing sorry it's gonna be 50% more money for my mess up. Unexceptable. 10% is resonable, 20% is pushing it. Honestly should have just went with the PODS and added movers to help with the PODS, or move it yourself. If you do go this route just plan for 20-40% more than the qoute and you'll be good. Oh, the people at the transfer warehouse don't care how they stack your items. We had 30 home depot same medium sized storage containers and another 35 of a large size. Did they stack the similar size? The original pick up guys did. Once it arrived at the destination it was just a mess with everything. I could count on one hand how many containers were stacked in a nice order. Pretty embrassing. I also labelled everything in particular all I cared about was the fragile containers which had multiple labels on it. Guess what, the fragile box was on the very bottom supporting everything above it touching the roof. 7+ containers = boxes. I will say nothing was broken due to our packing efforts but I was just shocked and stressed as I saw this. The last straw. Delivery. We took 2 weeks from the move out date to move our 7 month old and 2 dogs across the country. When did our stuff arrive? 2 weeks later than our first date available for pickup. What was the real kicker? Being in our new house for 1 week before I reached out and ask is our stuff on the way? I haven't heard anything. They said it's being loaded on the truck as we speak. Not a big deal until they said it will be 1 week before it arrives to you since we have numerous stops along the way. Wait, you mean to tell me you are able to give me 1 weeks notice before delivery but yet couldn't time is closer to the original acceptance date? We spent two weeks having to purchase doubles of things while we waited. Yes it's expected based on the original contract and if we were charged the qoute I would have agreed they kept to the contract. The fact we were terribly under bid, had to fork up extra money, and it took 2 weeks to arrive I am deeply dissappointed and would recommend PODS instead. Save yourself the stress if you are moving with a family.

IVL was such a stress relief to our move from California to NJ last month! What we thought was going to be a logistical nightmare to set up and subsequently go forward with turned out to be one of the smoothest, easy and simplified processes of the move! They were incredibly helpful, resourceful and professional. They definitely know what they are doing and I wish I could award more than just 5 stars because they were exceptional. Thank you so much from the Storey Family!

I was moving 2 states away and I had the stress of doing it by myself. International Van Lines took my stress. They were quick and very professional. They handled everything with care. My move was so much eaiser thanks to them

The sales process was excellent — very informative, responsive, and supportive throughout. I felt confident moving forward based on that experience. The pickup process was fine overall, but unfortunately the delivery experience was far from ideal. Several items were damaged or missing, including cushions, coasters, cracked TV screens, a partially destroyed TV console, and multiple pieces of broken glassware. It’s difficult to determine whether the damage occurred during pickup, storage, or delivery. While the delivery was handled by one of their partner firms, it is ultimately IVL’s responsibility to ensure their partners meet appropriate standards. I was also uncomfortable that the foreman asked me to sign the delivery paperwork before they had even begun unloading. That felt inappropriate given the circumstances. If you choose to work with them, I strongly recommend purchasing third-party moving insurance with a low deductible — you may need it. Additionally, my experience with the claims team was quite unpleasant. Overall, while the initial sales experience was strong, the execution and post-delivery support fell significantly short of expectations.