International Van LinesReviews of internationalvanlines.com

They were late, had terrible communication, my tv arrived broken because they set a mattress on top, and they forgot/lost my living room chair. The team who picked up my stuff moved quickly, and were professional, but my drop off team was the opposite.

They made my moving at short notice so much easier. The employees were polite and courteous. They also were careful with my more fragile belongings and arrived at my new place in a timely manner.

They made the whole process so much easier, and were super helpful with moving. They were very considerate and treated my belongings like their own. Definitely recommended.

I paid over $13,000 to International Van Lines (IVL) to ship my household goods from Florida to Dubai. Once they received full payment, communication became completely non-existent. While my belongings were kept in IVL’s warehouse, I was repeatedly told everything was “safe.” During this period, when I called to ask for updates, every single person I spoke to was rude, dismissive, and eager to push responsibility onto someone else. The only customer service representative even hung up on me — apparently another premium feature included in the $13,000 fee. After delivery, I discovered high-value items missing. The outer plastic box was intact, but an internal vacuum-sealed bag had been forcibly torn open, with expensive items selectively removed while cheaper ones were left behind. Another sealed bag was completely missing. This damage was not visible at delivery and could have occurred while my belongings were stored and handled in what IVL described as their “safe” facility. If you’re considering an international move and expect professionalism, communication, or basic respect for your property after payment is made, I strongly recommend looking elsewhere.

Unfortunately, this was a very disappointing moving experience. Many items were not wrapped at all, and others were inadequately protected. The loading and delivery felt rushed and haphazard, which resulted in lost items and noticeable damage to belongings that should have been handled with care. I expected a professional move and basic protective measures, but that standard was not met. I would not recommend this company. I feel a duty to give reviews as I’ve benefited from such over the years. I’ve given many positive reviews via Google. I reserve the unfortunate negative reviews for Trustpilot.

Misleading, rude, unprofessional, and dodgy. This company stays on the very edge of what is legal when dealing with customers and their items. They handled our household goods unprofessionally and damaged our furniture, damaged our home, and were unprofessional when it came to timelines and payment. They may not have many poor reviews on some websites, but that might be because the fine print in their settlement contract bully's customers into agreeing not to talk about the terms if they choose to accept their payout of insurance for damaged goods. The movers were confrontational and unprofessional. When we asked for help from IVL, they were dismissive and unhelpful. When it came time for the insurance to pay out on some very large permanently damaged items due to negligence on the movers part. If you file a claim and accept a piddly payout amount for your damaged goods, you supposedly are not allowed to leave a poor review. Terrible moving company who raised their prices sky high after packing, and were unresponsive and rude when we called them about the issues.

I would not wish my experience with IVL on anyone—it was truly a horrible experience, negative in every aspect. Communication was poor and inconsistent: I was contacted promptly when payments were due, but otherwise left in the dark about timelines, progress, and critical updates. At one point, IVL even forgot to process and communicate a required payment, which caused additional delays and significant stress. The packing was shockingly unprofessional for an international move. The packers arrived four hours late and took two full days to pack a two-bedroom apartment. High-value Italian design furniture was wrapped in paper only. Fragile ceramic tiles were thrown diagonally into a box with no protection. Most alarming, a two-meter marble slab—one of the most fragile items—was wrapped in paper and left unsecured in the container, outside of the strapped and protected items, free to slide around during transit. Unsurprisingly, it arrived broken into three pieces. Organizationally, the shipment arrived months late—which can happen—but there was absolutely no proactive communication about delays, timing, or shipment progress. Reassurances given beforehand about special care and oversight were simply ignored. When I raised concerns, the response was dismissive and unapologetic. I was even told, verbatim: “You know you are not the only client IVL has.” I have moved and shipped overseas many times, and I have never experienced anything close to this level of negligence, disorganization, and disregard for a client’s belongings. I would never use their services again, and I strongly advise others to look elsewhere for any international move involving valuable or fragile items.

this company was amazing!! They listened to all my concerns about moving and did such a great job with their services. They were very useful, patient and very careful with my glass figures! thank you so much, will be sure to choose this company again.