InogenInogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tools & Equipment · Petaluma, California
Excellent
Tools & Equipment · San Diego, California
Excellent
Tools & Equipment · Pasadena, California
Excellent
Tools & Equipment · Stockton, California
Excellent
3,951 approved reviews, newest moderated first
Pamela G.
Our contact person was responsive and answered all of our questions quickly and completely. The entire process went smooth.
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Elizabeth D.
I don't have to be weighted down with heavy tanks anymore and the battery operated package is great. I am concerned about getting in touch with someone in an emergency or need to know situation. It takes 25 minutes or more to reach someone. I am so far, a very satisfied customer.
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Jean L.
THE TIGHTENING PIECE BEHIND HE HEAD KEEPS LOOSENING AND NEED TO BE TIGHTENED. I'M THE HUSBAND AND IF I'M THERE, I CAN TIGHTEN IT. OTHERWISE, SHE'S STUCK. IS THERE A CURE? ALAN L
Response from InogenApr 30, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
NAKIESHA T.
I carry my portable on my back and it's heavy.
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Diane
Customer Service/Sales was great to work with. I began using my Inogen in the USA and my night O2 levels improved. I was pleased with the machine's portability on my trip to Australia and my ability to use it while in a foreign country.
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
michael K.
I called for customer service and had long wait times to be told someone would have to call back and they did not - this was on two occasions. The blue tooth on the device, I was told by an IT person-because I could not reach the Inogen people, is non-functioning.
Response from InogenApr 30, 2024
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Patricia R.
G5 heavier than advertised. Given no instructions on connecting tubing for use throughout house for larger concentrator
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
cindy
I tried to get my PCP to order supplemental o2 for 2 years. Finally I got him to sign the paperwork so I could purchase it out of pocket. It's a good thing-we are traveling to visit family in Colorado and the altitude here is 6600 feet. I am using my Inogen continuously, otherwise my spo2 would be in the 80s all the time. I have no shortness of breath with my o2 on and my spo2 stays in the 90s. What would have happened to me on this trip if I did not have supplemental oxygen? The moral of this story, trust your women's intuition when you think you need something! THANKS INOGEN!!!
Response from InogenApr 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center