InogenReviews of inogen.com

Warning! Inogen discriminates agaisnt people who pay cash for their units! My home Inogen oxygen unit has been having problems for WEEKS! I called in several weeks ago for service. I did everything they said. The same codes and issues kept occurring, leaving me without oxygen. I called in for service again today. After 30 minutes they finally agreed to replace the defective unit. However, as they previously had done, today they REFUSED to expedite sendin the replacement unit. I had previously provided Inogen the medical documentation they required to recieve expedited replacement of defective units. They refused to even check the file to see that previous units were sent 2 days mail because it is medically unsafe for me to only use a pulse unit at night because my heart rate falls below 42 beats a minute. The line lead kept saying "no amount of medical documentation would allow a CASH patient to recieve expedited replacement of a unit." I asked to speak to a supervisor. They refused to allow me to speak to a supervisor. They refused to provide a phone number, or email for me to contact a supervisor simply because I paid cash for my 2 Inogen units! They just kept saying they discriminated against CASH patients and were going to keep discriminating against CASH patients!

Do your research. I purchased a G5 which they still sell for over $3000. I have been calling Inogen for over a year to get my machine repaired as it won't charge. I am using loaner. I waited on hold Monday for 55 minutes to be told someone would call me back. No call back. Today I phoned again and was told now that the machine is "too old" to repair and that I can buy a new one for $3300. Throw the old one out. There must be a more reliable machine out there.

Well everything is good other than its heavier than advertised

The ability to travel with out dragging oxy tanks along and having to constant check a pressure gauge that seems to last no time, is just wonderful. Even lets you know how much time is left before recharge needed.

Very happy with the equipment

Inogen5 is to heavy and I even bought a new battery and it does not last. Keep getting error message. Have had nothing but problems with it. Wish I had bought a smaller one.

After doctor approval, I ordered the Inogen Rove 6 April 25th for my father with the backpack. The backpack never arrived after receiving the Inogen. On May 20 when I called customer service and explained the 1st Inogen didn't function correctly, they sent out a replacement. I also reported we didn't receive the back pack and she said she couldn't help me and that I needed to go back to my salesperson. In the purchase process of the Rove 6, Scott was very helpful. I emailed him too on May 20 explaining we had not received the back pack. The sling was too heavy for my dad's shoulder and he couldn't use the Rove 6 for walks. After several emails, we received the backpack on June 10th. My dad loves the 2nd Rove 6 and the back pack but the process to get a functioning product and the back pack wasn't easy.

I have my current unit since January so for 5 months. I got the same error messages that I got last time they replaced my whole unit. This time they told me I needed new columns. Now I was told columns last 12-18 months, now at 5 months I told I need new ones for the same error codes I got last time they replaced my unit. False advertisement! And why the difference answer this time? They refuse to give answer why this time is different.