InogenReviews of inogen.com

4.13,951 reviews
Tools & Equipment
859 Ward Drive, Goleta, California

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Inogen

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About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Inogen reviews

3,951 approved reviews, newest moderated first

Ken H.
Aug 18, 2024
Failure to deliver equipment and…
Failure to deliver equipment and refusal to provide any expected delivery date, even after a couple months
Response from InogenAug 21, 2024
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business. Best regards, Customer Care Center
Betty T.
Aug 16, 2024
Great experience
It was great from the beginning. Erica Grouch was the specialist who helped me. She was delightful, knowledgeable, and made purchasing my Inogen so easy for me. I love having a portable that is everything Erica said it would be.
Response from InogenAug 21, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Herbert Rose J.
Aug 16, 2024
the one time I needed help I received…
the one time I needed help I received none. the service tech ghosted me for 3 days and the main office told me a tube was kinked (it was not). My son came over and did their job for them.
Response from InogenAug 21, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Douglas P.
Aug 15, 2024
There when you need it.
I have mild COPD my lung capacity is around 70 percent.I dont need oxygen all the time but its there when I do and I wanted the smallest one so I could use it anytime and anywhere,its quiet and light and with the belly pack I can spin it around to the front or back,even wear it outside working in the yard or take it on vacation I had a heavy one my insurance was helping with,it was good to have on a trip but impractical to wear so I always wanted to try the smallest Inogen portable I had seen on tv so my insurance wouldnt cover it so I decided I wanted it so I went into debt for it so I could own it and have it for years to come especially if I really end up needing it more.If Im outside for awhile sometimes I get out of breath and I will come inside and use it and it does really make a difference,Im not disapointed.
Response from InogenAug 15, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Richard H.
Aug 15, 2024
Works great
Works great, easy to use,
Response from InogenAug 15, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Wayne N.
Aug 13, 2024
Battery life is wonderful.
Battery life is wonderful.
Response from InogenAug 13, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
David G.
Aug 12, 2024
Have had the Inogen G5 for about a year…
Have had the Inogen G5 for about a year and a half now, and is great for trips. I have the 4 hour and the 10 hour batteries, so I always have one charged and it gives me peace of mind for travelling and staying away from home. I change the cylinders last month and it was very easy. Machine and customer service has been great.
Response from InogenAug 13, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Katherine B.
Aug 12, 2024
YOUR REPRESENTATIVES WERE VERY HELPFUL
YOUR REPRESENTATIVES WERE VERY HELPFUL. THIS IS MY SECOND MACHINE. MY FIRST ONE IS STILL RUNNING BUT I HAVE HAD IT FOR APPROX 5 YEARS, SO IT WAS TIME TO GET A NEW MACHINE. THE NEW ONE IS SO MUCH QUIETER THAN THE FIRST ONE. I USE IT EVERY DAY. THANKS
Response from InogenAug 13, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center

InogenReviews of inogen.com

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Inogen reviews

Failure to deliver equipment and…

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the one time I needed help I received…

There when you need it.

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YOUR REPRESENTATIVES WERE VERY HELPFUL

About Inogen

About these reviews

More in Tools & Equipment, California

H3R Aviation, Inc.

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Supply Ontime

Original S.W.A.T.

Inogen reviews

Failure to deliver equipment and…

Great experience

the one time I needed help I received…

There when you need it.

Works great

Battery life is wonderful.

Have had the Inogen G5 for about a year…

YOUR REPRESENTATIVES WERE VERY HELPFUL