InogenInogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tools & Equipment · Petaluma, California
Excellent
Tools & Equipment · San Diego, California
Excellent
Tools & Equipment · Pasadena, California
Excellent
Tools & Equipment · Stockton, California
Excellent
3,951 approved reviews, newest moderated first
ARLENE M.
Not as good or easy to use as advertised. Awkward and heavy to carry. Very expensive.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Dorothy M.
I love everything about Inogen. It is so easy to carry around. I am soon hoping to order a backpack for my inogen.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Carol
Love the machine (rate a 5)customer service (rate as 1) Have the Rove 6. They sent the Rove4 shoulder case. Wouldn’t send overnight- took 1 week to get with having no case. I thought I ordered the small backpack shown on their web but got the large regular one that really doesn’t hold the machine carefully. They have no return policy.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at your earliest convenience, it would be greatly appreciated. You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
daubmaster
I like the size of the machine, but still getting used to using it. Wish you had different options for recharging the batteries. Would like to be able to charge one battery while the other is in use so that you have 2 batteries fully charged at all times. Would also prefer not to have the cig adapter as newer vehicles do not have a cig lighter. UBS sizes differ so it's hard to find the correct one, esp if you have different autos.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! If you wouldn't mind giving us a call at your earliest convenience, we can discuss the products available for your Inogen One Portable system. You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Nancy D.
I was very pleased with the saleswoman who helped explain everything to me. She was right on the mark. Everything she promised was true. The machine is very efficient and quiet. It is easy to move and not intrusive in any way.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Lorelei W.
I like not having oxygen tubing on floor. I don’t like having to recharge often. My nose runs a lot when using.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Nancy B.
No Training was given The equipment doesn’t help or function correctly
Response from InogenJan 21, 2025
Hi Nancy, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business. Best regards, Customer Care Center
Terry
We have owned our at home unit for a year as well as our Rov6. I needed to order new columns for both of them so I had them when needed. The process online was very easy.
Response from InogenJan 21, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center