InogenReviews of inogen.com

I enjoy my unit, my battery doesn't last long enough for my grocery store and getting my carrying case off to change is a nightmare. It is to tight

The Velcro used to hold the tubing on the side is terrible. There should be another way to hold it in place. Otherwise, I love the unit but wish it was lighter to carry. I cannot afford to buy the lighter one.

Love my machine, but takes a long time to receive, up to three weeks. So if you need it fast, order way before you absolutely must have it.

If there was a "0" or negative star rating I would have chosen that. I hold them partially responsible for my mother's untimely death due to their callous, cavalier and ineffective handling of her case. An employee actually told me I should have gone with another company and I couldn't agree more. Yes, it's that bad. (Update on 12/19/18): Got an automated response to this review the same day with a number to call so they could "learn more about my specific situation". Was told the person assigned to my case, Stephanie, would call me back. Gave my name and number. Eight days later still haven't heard back from anyone. Shocker. (Another update on 12/19/18): So, was contacted within an hour of my last update - by Brian who was part of the initial exchange. Appreciated the follow up, conciliatory nature of the call and the constraints placed upon Inogen processes because of doctors' orders language. So, just would advise anyone utilizing Inogen to write down names, dates and times of contact and follow up relentlessly. I failed to do so, and now mom will not be here for Christmas for the first time which might not have been the case had I been a lot more aggressive in my attention to following up with Inogen people.

After having the unit for less than 7 months, it alarms and sometimes shuts off. The company is great to quickly get you their equipment but once you have it BEWARE of customer service. The previous reviews must have gotten paid. I called on a Thursday night because of the warning alarms and having it shut off. I was told nothing to happen until Friday morning and they would call me. They love to say they will "flag it". No one called, so I called back and after much ado, they agreed to overnight me a replacement. Saturday came and no replacement, so I called AGAIN, and was told that there was no tracking number (they usually don't get one-right...), but it will be there tomorrow "for sure". I had to argue with him to talk to a supervisor as I wasn't sure it was ever ordered. She assured me it was. Never came on Sunday. Monday morning I called and finally got a tracking number. I was again assured it would be here on Tuesday. I looked up the tracking number and it hasn't even been picked up. So I called again and was assured it would be here Tuesday, and she insists it's "on the truck" to UPS. Sure, like I'm to believe this story just like the other 5 people that I have talked to at Inogen. They clearly just give you any story to get you off the line and who knows if it will ever arrive ---this "overnight shipping" has only taken 5 days so far.... and it's still not here. I texted the rep that sold it to me. Not surprisingly, she doesn't care either. I mentioned this to a friend who was a nurse with a local geriatric company and as soon as I said Inogen, she cut me off and said "they're the worst." TRUST ME, STAY AWAY!!

I have had problems but have had such favorable experiences with receiving replacement units. My biggest concern is the strap. the connecting link broke & the unit fell to the floor and a new unit was sent. I ordered a new strap and within 2 weeks one of the connecting links broke..again...I went to the hardware store and bought metal linkages. Those are still in good shape but the "pole" on the inogen unit that the link on the strap goes around has broken so now I can't attach the strap directly to the unit. As far as the product itself, I am thrilled being able to come & go at my leisure. I always have a 2nd battery with me but having the charger for the car is a fantastic feature.

Quick response to trouble issues whenever I have called. I've had fast delivery of needed parts and good, helpful advise, I have highly recommend the product.

I fortunately only require oxygen at night. It is lightweight, portable and quiet. I love the fact that should it not be properly in my nose it reminds me and should I remove it from my nose and forgot turn it off it reminds me. Beats the big bully units hands down.