InogenReviews of inogen.com

Would like to let people know my personal opinion about Inogen and their products. I am a Retired Vet, and have spent over 3.5 months trying to get set up with an Inogen Oxygen concentrator. I called, and told the Inogen folks that I wanted to use medicare insurance, and they said fine, but we do not get the fancy new units. I was told we get the old Inogen 5 I believe, this could be the wrong number. Anyway the reason for giving us the old unit is they use them for the rentals. My Primary Care provider is a Dr. at the VA. After finally getting all the paperwork done, and calling my Dr numerous times, Inogen called and stated we would have to start over because all the tests and paperwork had exceeded the 30 day time limit. This was Inogens fault. They are slow, and do not return phone calls for weeks. Sometimes never. You have to stay on top of them Anyway I had to go back to the VA, schedule new Oxygen Tests, and then get my providers to send all the newdata. My providers even called and vented about the poor communication they were having with Inogen. They said every time they gave Inogen the info they requested, then a few days later they would call and request more info. After 3.5 months of fighting with Inogen they called me to tell me that they had everything and would send it to the billing department. Someone from billing called and started asking questions again, and I told they that I just got a new provider at the VA. I told them that is not uncommon for a Primary Care Provider to Move into another position, and we get a new Dr. assigned. In the last 4 years I have had 6 new providers. Anyway I was informed that they were going to have to call my new dr. and request new test Etc.. i told them what they could do with their machines. It is my Opinion that Inogen will go out of your way if you buy one of their machines, and sign up to pay for a maintenance agreement, and you get to select the machine you purchase, but if you use insurance or Medicare specifically, they drag you through the mud, and want your life history. I have 47 years of medical records, and that still did not satisfy Inogen. In my 65 years, I have never dealt with such a crappy Company. I would highly recommend to folks to research the internet, and find a better company.

I just want to thank In oven. My mother and my sister both had to use oxygen. Both have passed but because of Inogen they were able to enjoy family trips and functions without feeling like they were a burden. They really do work as promised. Trip to Florida. Visit to theme park and beach. No lugging bottles or waiting on delivery! Thank you Inogen. Customer service can't be beat!

I own a G4 for walking and rent a G3 for back-up and when I travel. I have travelled often on international flights and have had no problems at all. The G4 carry bag problems have been resolved with a carry tote from O2 Totes. The G4 has been a life changer! It weighs under 3 pounds with a single battery and lasts for 2 hours on a 3 setting. I take along a double and extra single for longer days out. Customer service has improved greatly over the past year and has been reliable and helpful. I highly recommend Inogen.

Earl Timmons Sevierville Tennessee had my unit less then 6 mo. called inogen company because unit wouldn't charge they told me that they wouldn't fix under warranty I paid $2400.00 for this unit very bad company very rode told me to go to hell I will call consumer affairs and the state of Tennessee I heard there add on fox news I will report inogen to them also

I like the inogen G4, I just wish it would continuous rather than on demand.

This device has helped my dad who suffers from COPD tremendously. It is light weight and portable making it easy for him to get around without dragging with him a big oxygen device. I felt compelled to write a review after the customer service team went above and beyond to ship out my dad a new unit while he was in the hospital in Hawaii and did not bring his device with him. I am beyond impressed with the compassion and dedication this company has for their patients. Amazing product, backed by a team who puts patient care first!

My mother in law recently purchased a portable oxygen system from INOGEN. Her 30 day return period ended 2/22 while she was in ICU with pneumonia. Both customer care and the salesman says the other has to start the approval process to get the 30 days extended, so I am getting the runaround. She has not used it and will not be using it, in her transition to assisted living. Now I call the salesman and get a recording. VERY FRUSTRATINg.

CALLED TO GET INFORMATION ON THE INOGEN OXYGEN SO I COULD ASKED MY DOCTOR IF IT'S RIGHT FOR ME AND IF THE MY INSURANCE WILL PAID FOR IT, THEY TOLD ME THAT I HAVE TO PAID THE CASH PRICE OF $2295.00 UP FRONT AND SEND THE BILL TO THE INSURANCE FOR REIMBURSEMENT. I AM ON SOCIAL SECURITY AND I DON'T HAVE MONEY LIKE THAT.