InogenReviews of inogen.com

It is working for me I uses it often trips yard work. He is having one problem it is over heating in the fanny pack

It really not a good oxygen machine for the reasons . after it runs for a few hours than the warning light comes on . then I got to pull the bottom off an clean the tubes (cells) and put it back together an hope that it will work to get me back home. can't depend on going to far and than the yellow light come, on.got to carry a spare oxygen machine with you at all time to be safe to make it back from a long walk.This has happened to many times for me that I don't trust it anymore.I will be calling Inogen here as soon as I can to solve this problem.

Great product, great customer service.😁

Have been Inogen customer since 2016. During these years I owned an Inogen G3 till the end of last year. At that time I had trouble with the unit. Since I purchased a lifetime warranty I called for a new one to be sent. Well after about 10 replacement units I finally received one that worked. During this time I went to Miami Florida to visit my son and his family. On the flight there my unit quit but after switching batteries and,working with the unit it started working again. I made it to Miami and half the time I spent sending units back for different ones. It ruined my visit. We did rent a unit from a local oxygen provider and I used that unit to fly home!!! I rented it for another week until I finally received an Inogen G3 that worked! Then I needed to send the rental unit back to oxygen store! I spent way too much on equipment!! In the meantime I decided to buy an Inogen G5 unit since it is newrer and had some advantages over the G3. I used the G5 for about two weeks and started receiving a message that the columns needed replaced! By now I was so upset about all of this happening. Once again I had purchased the lifetime warranty and was told it would be replaced. For some reason the new unit was sent to Miami Florida!!! Inogen had my current address on file. Boy was I frustrated!!! So I was sent two Inogen 5 units... one from Florida and one from Texas. When the UPS person arrived with two units he would not take the extra unit back because he had no label for it. I called Inogen and was told they would take care of it. A month later I was billed for the unit. I called and they finally sent a UPS person to pick it up. Also I was promised a long acting battery for all my troubles and I have yet to receive that long acting battery for my Inogen G5! All very frustrating!!!

T h e batteries don't last as long as stated. Can't afford to buy more, too expensive.between t h e single and double I get probably 4 1/4 hrs.

I thought this box would be more convenient than the gas bottles. It is about the same. The single battery only lasts about 2 hours compared to the advertised 4 hours.

I love my G5, it is light weight & easy to carry. However when I have to use it day & night it gets hot. So hot it beeps at me. Is that normal? How can I fix the problem?

They are big for overpromising and underperforming. Bought their most expensive unit with all the bells and whistles ($4000). The idea was to be able to fly internationally. The first trip we took was actually by car, into Yellowstone National Park. my wife needs oxygen at higher altitudes (4000 feet or higher). The very first day at 6000 feet, the unit conked out. We were promised replacement within 24 hours. We called and they said they could not ship for another 2 days, they did not deliver on weekends (because UPS supposedly does not do weekend deliveries) and they refused to use FedEx. Suggested we check in at the nearest hospital at our expenses until they could get around to sending a replacement unit. Finally got a replacement after 3 days. Sent back the broken unit for their analysis. They told us they would let us know the results, but never did. We contacted customer service and they told us that the unit was not designed to work at high altitudes (but they sure have it FAA approved for flying, which means a rating of about 11000+ feet, since most planes fly at least that high). They even refused to even apologize, but rather labeled us the bad guys. This company should not sell medical devices that peoples lives depend on. Bad product, lousy customer service.