Ted J.
I used to love Inogen.
I used to love Inogen.. However, the G1 has broken drown several times in the past several years. Quality control is severely lacking as is their customer service. Once again my G1 has broken down and once again Inogen promised delivery the next day. Last time it took four days for my machine to arrive. It’s going to take the same amount of time once again for this machine. They ordered delivery on Thursday and it won’t be delivered until Monday. For people who deal with oxygen deprived customers you would think they would take a little more importance to getting replacement machines out ASAP. I have no back up oxygen here so I can only hope I don’t suffer further damage because of Inogen’s utter lack of concern for its customers. If you haven’t bought from Inogen yet I would advise you to buy elsewhere. These people do not care about you. :-(
Response from InogenMay 17, 2021
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center



