InogenReviews of inogen.com

I love my Inogen one. It is light weight, which I really like and goes with me when I am out and about. I have 2 batteries. I just wish they lasted longer than 4 hours. Sometimes I am out and running errands longer than 8 hrs, and have to wait a couple of hours until I get back to my car to charge it up.

In the space provided below is a short synopsis of a email I sent, which was never acknowledged or replied to. Complete email available on request. May 10th: Contacted Inogen and was passed on to a “Specialist/Sales Rep.” who assisted me with the purchase pending a prescription verification. May 17th: Seven days had passed so I called to get a status check. Verified with my “Specialist/Sales Rep.” that my Rx paperwork was complete and the Concentrator Package would be shipped. I was provided with the Order, Tracking Numbers as well as an emailed Invoice. May 19th: Oxygen Concentrator (S/N 21182309), was delivered. Before unpacking I checked the box for any sign of damage and there was none. After unpacking I installed the Single Battery and connected the AC power, but did not turn Concentrator on, Green Light on Power Supply was On steady. Later that day after the battery was charged disconnected AC Power. May 20th: Removed single battery and installed double battery, to charge it. Connected AC Power Supply, did not turn Concentrator on, Green light on Power Supply was On steady. About an hour later checked and Green light on Power Supply was still On steady, battery appeared to be charging. I turned Concentrator On to check battery charge level and further test the unit. The Concentrator went into a Priority Alarm and the Yellow Light began Flashing. Status Icon indicated Concentrator was hot. AC Power Supply now had a Flashing Green light. Disconnected AC power, removed battery and checked Concentrator, battery and AC power supply… none of which were hot, or above room temperature. Checked manual and following the Troubleshooting Guide waited 1 hour before re-installing the battery and connecting the AC Power Supply again. When I turned unit on it immediately went into a Priority Alarm again with the Yellow Light Flashing and the Status Icon still indicating unit was hot. Shut Concentrator off, disconnected AC Power Supply and called Client Services Support (Note: It was after normal business hours). Explained what happened and we went thru a Re-Boot (disconnected all power… AC/Battery for over two minutes), then reinstalling battery (charge level of battery was 93%), turned unit on again but it failed to correct the problem. Concentrator went into a Priority Alarm again with the Yellow Light Flashing and the Status Icon still indicating unit was hot… which it was not! Was told someone would call me during normal business hours on Friday May 21st. May 21st: By 11 AM (Pacific Time), no one had called so I once again called Client Services Support. After explaining what occurred, and my conversation from the night before, I was told that a replacement Concentrator (new), would be shipped to me. May 24th: Three days had passed and I had not received any information relative to a new Concentrator being shipped so I once again called Client Services Support. Was told a unit would be shipped that day and did receive a FedEx Email confirming shipment that evening. May 25th: Received the Replacement Concentrator (S/N 21205618). Before unpacking I checked the box for any sign of damage and there was none. Upon unpacking the Concentrator discovered the Cannular Port was bent inward toward the center of the unit. Also observed a crack at the base of the port. The Concentrator showed no other signs of damage so as to whether this occurred during shipment, or was shipped this way is undetermined. Back to Client Services Support once again. Explained all that had occurred. I was initially offered a new Cannular Port, to be installed by me? Related my basic principle - I had paid cash for a new InogenOne G5 Concentrator, and in exchange for my hard-earned money expected just that! I also explained that with a Life Time Warranty I did not think that I should be replacing parts on a new unit. May 27th: Received another replacement Concentrator S/N 19256225 (New???) So far, the unit seems to be working normally! Time will tell I suppose.

Have only had my Inogen for a couple of months, but love it so far. Got the backpack because I have 2 dogs that I walk and it is much easier than trying to use the shoulder strap. It would be nice to be able to turn it on and off in the Connect app. My next purchase will be the Home Concentrator.

I never received my Inogen that was ordered with Lynne Rush. on 5/12/2021 Trans action ID TRX-000184997' After several delays and no delivery I told Lynne Rush I wanted to Cancel my order request and requested recredit to my Visa Account the cost of Inogen G4 As of this date( 7/1/2021) I have not received my credit back to my account. I am presently discussing problem w Legal Advice

Inogen was the greatest help for me.

Overall excellent.. last week, one side of the clasps broke and I could not carry. I ordered another one through your company for less than $25 and it arrived today. I wasn’t sure what the warrantee process was and I needed it right away.

After recent lung surgery I have been placed on oxygen. Having many Dr. appts it became a problem trying to cart around a large tank so I could breathe. This has allowed for easier visits to the Dr. etc as my wife and I are in our 70's and it was just tooooo cumbersome to have her cart the tank while I was in wheel chair. This has become our better way to travel etc.

The unit is fabulous over the refillable tanks that I had been using. It's given me freedom of movement -- I can go anywhere without hassle. The flow system works very well, better than the continuous flow I had been using. If I find myself using more or less energy, I can raise or lower the oxygen level with the push of an easily accessible button. It's just great, with the exception of one thing that lowered my rating from 5+ stars to 4 -- Every four to five seconds the unit makes a knocking noise -- Thunk THUNK! It's not so loud that it interferes with most uses. I can barely hear it if the air conditioner is running or I'm watching a TV program with background music. However, it is loud enough to irritate you and people surrounding you in a quiet environment, such as theater, small discussion group (book club good-bye), serious bridge game, church, and the like. It also drives me crazy when I'm having insomnia. I've asked the company if there is any way to muffle it, but haven't heard back. The unit is great except for its lack of suitability in quiet environments.