INIUReviews of iniushop.com

I purchased two items from INIU and they exactly as advertised have given me no problems. However, what really blew me away was the customer service. I had a quick question about the warranty. I was pleasantly surprised to receive a quick reply. They were incredibly friendly, professional, and went above and beyond to make sure I was completely satisfied. It is rare to see a company that pairs a great product with truly world-class support. I highly recommend them!

Update: Iniu sent me another request to change/update my review. They have yet to actually do anything to correct the problem. Their product was recalled; I tried to send back my power bank, but couldn't because their webpage was "unprepared" for the level of traffic it received. They complained the recall notice went out before they were "ready". When Karlin finally gave me an alternate way to submit my recall, I was told I would receive an Amazon credit, but it was my responsibility to safely dispose of the power bank that might catch fire at any time, based on previous units that were faulty. When I did receive the Amazon credit, it was only for half of what I had originally paid for the power ban, and when I tried to use it, the code didn't work. At that point, I washed my hands of the whole affair - I had already wasted enough time on the POS company and their POS products. Now they want to give me another Amazon code that "should work", but won't repay me for the full amount of the product I purchased, to say nothing of the cost of disposing of it. And no, I won't just throw it in the trash. Unlike the Chinese, who are building coal plants faster than all the other nations in the world combined, I care about the environment. If you want a better review, stop acting like you care. Actually do the right thing, even if you don't care. In the meantime, buy Anker products. They have a well-deserved reputation, produce great products, and treat their customers with respect. I have reviewed this company before, and they don't like people telling the truth about them. I ordered a portable battery made by Iniu from Amazon that was recalled. I tried to follow the recall process, but the website they had set up to "process" recalls never allowed me to submit my device to receive recall support. Eventually, they tried to complete the recall by having me email them images of the recalled product. Then I was told to dispose of it myself and they sent me a code for an Amazon gift card that was worth half of what I had paid for the faulty battery. That would have been lousy customer service in and of itself, but the refund code never worked either. At that point I chalked it up to a lesson learned. Never do business with Iniu. Their products can't be trusted, and they don't stand behind them or abide by American laws when they are caught. Not all Chinese companies are bad, but if they can cheat you, that is just "good business" in their culture. Don't trust - always verify. And even then, count your change and check your pockets before you walk away.

I had one INIU portable charger I used for travel that I really loved, so when I planned a large wilderness backpacking trip and needed several more chargers to keep my nav alive, I naturally wanted more of what I already had and knew worked well. One of the new ones I received stopped charging up. I worked with INIU customer service to show them what was happening and try to troubleshoot, but we determined that it needed to be replaced. The whole process was easy and fair. Love them. They're my go-to for portable power banks.

I have purchased many power banks from reputable companies, including Aukey, RoyPow, and others. I own one from each of those brands—but I own six INIU power banks. The reason is simple: INIU makes the best power banks I have ever used. The battery quality is excellent, and the customer service and warranty support are the best I have ever experienced. That is exactly why I now own six of them. Out of those six power banks, I have only ever had a problem with one. When the problem arose, I immediately thought, “Oh no, here we go. What is this going to cost me?” Instead, I sent one email explaining what had happened and included a copy of my receipt. The very next day, I received a reply confirming that a replacement would be sent. Within just a few days, the new power bank arrived. There was no fuss, no argument, and no shipping charge—just a smile on my face. That remains the only problem I have ever had with any of my INIU power banks. As a computer technician, I confidently recommend these little gems to everyone looking for a dependable, high-quality power bank. I will not purchase a power bank from anyone else again, and I am extremely grateful that I found this company. Five out of five stars—every time. Thanks, guys! James Taggart

I've had wonderful customer service with iniu. I had issues with a powerbank and they replaced it no problem. On top of that their powerbanks are by far my favorite and not just because they have a paw print on them. They work better then any of the others I have.

I use my INIU 10000 mAh slim power bank on a daily basis. It keeps my Phone, Apple Watch, Beats Headphones and even my trimmers topped up with Battery without me having to leave them plugged in any single location. It’s a genuine life saver and was the best value on the market at the time of purchase. Customer Service is also very professional and dealt with a small issue I had quickly and efficiently. 100% Recommended.

This foldable magnetic wireless charger stand is a great solution for my multiple Apple devices and wants a tidy, travel-friendly charging setup. Designed to charge an iPhone (compatible with models from iPhone 12 up to the latest iPhone 17), an Apple Watch, and AirPods all at once, it offers impressive convenience for daily use or on the go. The charger’s foldable design makes it compact and easy to carry, perfect for travel or desk organization. The magnetic wireless charging feature for the iPhone ensures a secure connection, while dedicated spots for the Apple Watch and AirPods keep everything neat and accessible. It eliminates the clutter of multiple cables and chargers, streamlining your charging routine. I take this 3-in-1 charging station with me everywhere — whether I’m in the OR, on a flight, or at home. Its foldable design makes it incredibly easy to fit in my pocket, offering convenient and portable charging for my iPhone, Apple Watch, and AirPods wherever I go. Overall, this 3-in-1 charging station is a smart investment for Apple users looking to simplify their device charging. It combines functionality, portability, and a sleek design, making it an excellent travel companion or a stylish addition to any workspace.

​I had an issue with my INIU 25,000mAh Power Bank and reached out to their customer service team. Out of all the electronics companies I’ve dealt with recently—even high-end brands like Ninja—INIU was by far the best. Their team wasn't just efficient and effective; they were genuinely human and made the whole experience feel personal. ​Customer service aside, the power bank itself is top-tier. I use it frequently while traveling to keep multiple phones and handheld devices (like my Steam Deck) charged. It’s an absolute lifesaver when you don't have easy access to wall outlets. ​ I highly recommend both INIU’s products and their service!