INIUReviews of iniushop.com

Ordered on the 30th of September; up to now, no answer regarding my order. This is really frustrating as they say 1 business day to reply back and nothing. Update 08/10 They send them in two shipments, post and DHL. They could have send them all in one in DHL. Update 12/10 DHL arrived, obviously, now waiting the post for the other part of my order.

Have tried both INIU Powerbank 20K mAh & 10K mAh with built in cable . It's compact and convenient but won't charge your after few months. Have tried multiple outlets,cables and phones but didn't resolve the issue. Apparently INIU doesn't have any resolution for this other that replacing a different unit ( obviously with same issues) or partial reimbursement. Their tech support however is very responsive which is the only positive aspect. So be aware of the mediocre quality you are buying..as price is their main selling point . Also it make sense now why they have a 3 Year long warranty. Also note they they only keep the 3 year warranty from the first order date. So if things didn't workout be ready to end up with a bunch of faulty powerbank units with no option to repair or to get a fully refund

I had bought a power bank with cable from this company when I got it home I was assured that it would have 50% charge on it so I tired to use it with my phone the cable went in fine but nothing came on I pressed the power on button quite hard and it still did not work then used my cable to try and charge the power bank and it worked straight away so I rang up inui on the Monday when they were back open and told them my case they then sent me an email asking me to do a video which I could not do for them they understood I followed the the procedures on the mail they had asked for I explained that I would need a QR code as I could not print the label out myself I said I would be taking it to my post office for them to print out then received another email explain that the label was for ups I said we don't have a ups set up where I live and the only things we have in our town was royal mail post office or in post locker the gentleman I spoke to today as I have had to ring twice yesterday and twice today was not very understanding and seemed to get exasperated he did say look don't send anything back just let us send you a new cable . But if I have to send it all back because there is still something wrong I don't know how I will do this . Because I can't use ups and I would need someone to print the label out for me I like royal mail because they give you a receipt to tell you it's gone back with information and a reference code

I was always a believer in this company, until the recent recall of one of their chargers purchased on Amazon in a specific date window. I met the crieteria precisely, but was one of the "no serial number" cohort. Iniu was prepared for this, advised me to stop using, mark my unit, and wait 15 days for advice. That was 45 days ago. I've written, called, even resubmitted, but no clarity about whether my unit is safe or should be destroyed. I understand they were overwhelmed by response to recall, but the lack of treatment is very disappointing. UPDATE A week after my review a refund came through, which I suppose also confirmed that my unit—despite its lack of serial number—was indeed one that should be recalled. 10 days later an apology came through. So, issue resolved as originally promised. Much angst could have been avoided by correcting the original promise of a 15 day resolution to more accurately state “2 months”

Everything worked like a charm until : I charged my powerbank (p62-e1) on a classical charger and well it was charging and I let it charge, but when I came back the screen was off and won't turn on even upon clicking on the button. And would I try to charge my phone using the powerbank nothing happens. I tried changing the charger, thinking maybe the battery was empty, but nothing changed. When I listened to the battery closely, there is a little noise, a little electric buzz. But even worse, the two chargers weren't working anymore. I spent the next day's without any working charger (using an old 5w usb port), trying to deal with the customer service. Email was catastrophic, but at some point I managed to be called back, and then things started to evolve. Eventually, they agreed to change my powerbank for a new one as part of their warranty program, but did nothing for my chargers. For the exchange, they were to come get it at my place, but couldn't at first because their service was temporarily down. All right, but a few days later, I wake up and see an email, telling me they'd come that same day, assuming disrespectful that the organisation of my day was to their disposal. Anyway, I did proceed with the exchange that day, and got a new powerbank the following one, but nothing was done about my chargers. Edit : after posting this review, I was contacted and proposed two new iniu chargers. I accepted, since it's better than nothing and I didn't expect anything anymore, but I have not say the two replacement chargers were 30w, when my two chargers where 5w and 33w, so the second one is still a downgrade. Anyway, better than nothing!

Great, I have 2 power banks, 10000 mah, and one big one. Great company, but unfortunately, after one year of usage, the front charging port USB-C is gone. You can see the blue part of the charging USB-C coming off, a little bit of poor construction. Unfortunately, I would not buy again