INIUReviews of iniushop.com

Response from INIUOct 13, 2026

Hi, thank you for sharing your experience. We believe that honesty and integrity are the foundation of every business, and we take your concerns very seriously. There may have been a misunderstanding or an issue with the order, and we would sincerely appreciate the opportunity to investigate and help resolve it. Please contact us at [email protected] and provide a screenshot of your order details so we can look into what happened. Alternatively, you can share the email address used to place your order with us via Trustpilot. We will verify the information and get in touch with you to assist further. We’re sorry for the frustration this experience has caused and look forward to the opportunity to clarify the situation and make things right.

Response from INIUOct 13, 2026

Hi, we’re truly sorry for the disappointing experience you’ve had with both the cable and our customer service. We understand your frustration, especially as you’ve had a positive experience with our products in the past. We’d love the opportunity to make things right. Could you please share the email address with us via Trustpilot, or contact our dedicated support team directly at [email protected]? We’ll get in touch with you as soon as possible to arrange a replacement lanyard charging cable. We’ll also review your previous communication with our team to identify where we fell short and learn from your feedback. Your experience matters to us, and we’re committed to improving our after-sales service so that you and all our customers receive the attentive and helpful support you deserve. Thank you for your honest feedback, and please accept our sincere apologies for letting you down.

Response from INIUSep 17, 2026

Hi, this is Karlin from the INIU Support Team. We completely understand your frustration and sincerely apologize for the confusion and inconvenience. Our power bank comes with a USB-C to USB-C cable, so iPhone 14 and earlier models with a Lightning port do require a separate Lightning cable. We normally indicate this information on our product page, but we’d like to verify whether the description could have been clearer. We’d really appreciate the opportunity to speak with you directly so we can verify the product page information that may have caused confusion, understand the difficulty you experienced when trying to contact us through Amazon, and arrange appropriate compensation for the inconvenience caused. Please contact us at [email protected]💌 or share your contact information with us. Thank you for bringing this to our attention. We hope to have the opportunity to make things right

Response from INIUSep 16, 2026

We’re very sorry for the frustration caused by this experience. We understand how upsetting it can be to realize that you’ve placed two orders by mistake and then find that one cannot be cancelled shortly afterward. We’re sorry that our explanation did not give you confidence in the situation. We’d like to look into what happened and review the handling of your cancellation request. Please contact us at [email protected]💌 with the email address used for the order or your order number, and we’ll be happy to check the details for you. We’ll also review this case with our team to help ensure our order cancellation process and communication are clearer and more helpful going forward.

Response from INIUSep 16, 2026

We’re truly sorry for the frustration and disappointment caused by this experience. We understand how concerning it is to have an order remain unshipped after payment, especially when you’ve contacted us multiple times and still haven’t received a clear answer about when it would be shipped. We sincerely apologize that we were unable to provide you with a timely and helpful explanation. This is not the level of communication we aim to provide. We’d like to look into your order and understand what happened. Please contact us at [email protected]💌 with your order number or the email address used for the purchase, so we can locate your case and assist you further. We’ll also review this case with our team to improve our communication and order-handling process. Thank you for bringing this to our attention.

Response from INIUAug 17, 2026

Hi, thank you for sharing your experience. We completely understand your frustration, especially after you took the time to provide the requested video and information. We’re truly sorry that your experience has left you feeling ignored and unsupported. There may have been a misunderstanding somewhere in the communication process. We want to reassure you that INIU products are backed by a 3-year warranty, and we are committed to honoring our warranty obligations. We would never intentionally stop responding to a customer or leave a warranty request unresolved. Based on the limited information currently available to us, we haven’t been able to locate your previous correspondence in our system. If you could provide us with the email address you used to contact our support team through Trustpilot, or reach out to us directly at [email protected], it would help us investigate your case much more quickly. Please rest assured that we take your concerns seriously and will do our best to investigate what happened and provide you with a satisfactory solution as soon as possible. — INIU Support Team