KMae
Not horrible, but not amazing either…
I too had an issue with the reoccurring subscription that wasn’t very clear it would be a reoccurring charge. I wish they would have done more to make it very clear that would happen because these charges hit an account I don’t typically keep much money in, and caused me to get overdraft fees. Thankfully customer support did respond quickly and cancel the subscription for me, and gave me a $15 coupon for their site to make up for it. I haven’t done much with the hoop itself because I can’t seem to figure out how to get my body to move right to keep the thing going, but hey, that’s still a work out in my book! Haha! I do agree it isn’t as quiet as I expected, but it’s not so loud that I can watch tv or listen to music while trying to make it work! I’m glad I got this during one of their sales, because I definitely would have not been happy to have paid full price for this. All-in-all, I can’t justify 5-stars mainly because of the lack of clarity on the automatic subscription charges and the noise of the hoop itself, but I’m happy with the customer service experience.
Response from Infinity HoopJun 20, 2026
Hi there, Thank you for taking the time to share such detailed and thoughtful feedback. 💜 We appreciate both the positives and the areas where you feel we can do better. Feedback like yours helps us continue improving both our products and the overall customer experience. We're grateful that, despite the challenges, you had a positive experience with our customer service team. Thank you again for giving Infinity Hoop a try and for sharing your perspective. – The Infinity Hoop Team 💜