Infinity Insurance Agency, Inc.Reviews of infinityauto.com

An absolute DISGRACE To deal with Infinity isurance for a small claims ir was a big headache not worth to keep this company

Worst insurance you could ever have!!! Literally havent been with them in a year and get a notification on my credit report that something changed. There pushing me saying I owe 209$ when I had fully paid off my account. Back in February 2020 because they took not 1 month but 6 months to get my totalled car handled from the accident. To not even fight that i wasnt at fault when i clearly wasnt. There just there for a paycheck Progressive was 20$ morw and there 10x better then this mcdonalds ass company.

Mande una opinión por esta vía el dia 09 o 10 de febrero sobre el mal servicio de esta compañía y lo reitero, me mandaron un correo como respuesta inmediata según para arreglar mi problema de mi auto que sufrió pérdida total y es pura mentira el correo no se envía. Aún sigo esperando respuesta de esta gente que mal servicio no lo recomiendo para nada en lo absoluto es una compañía que se le paga puntual y cuando tienes un accidente no responden no compren este seguro... señores no confíen en este comentario que escriben abajo según para arreglar el problema hace desde que me respondieron envié el correo lo recibieron esta vez y aún sigo sentada esperando respuesta viendo que acción legal debo tomar NO COMPREN ESTE SEGURO ES MUY MALOO...

TAL VEZ VEAN ESTA CALIFICACIÓN COMO OTRA MAS Y LA VERDAD ES QUE SI ES OTRA DE MUY MALA CALIFICACIÓN....TAL VEZ NO LES IMPORTE...PERO “TANTO VA EL CANTARO A LA FUENTE QUE AL FINAL SE ROMPE”.....Esta es la peor compañia de aseguranzas de los Estados Unidos, no la recomiendo ni siquiera un poquito. En mi casi particular, mi esposa sufrió un accidente en el mes pasado de diciembre, rápidamente se llamó a la aseguranza y se reportó el incidente, aproximadamente a los 2 días fueron a recoger el carro que estaba totalmente destruido..., hasta ese momento dije wao!!!que aseguranza tan buena..., pero la verdad es que hable antes de tiempo......HASTA ESTA FECHA NO SE HAN CONTACTADO CON NOSOTROS, LLAMAMOS CADA DIA Y NO NOS CONTESTAN.....LA VERDAD QUE SUPER DESEPCIONADO DE ESTA COMPAÑIA....NO LA RECOMIENDO. TIENEN EL NÚMERO UNO PARA COBRAR SU PARTE PERO PARA CUMPLIR SU PARTE DEL CONTRATO NO SIRVEN. SERÍA BUENO QUE TODOS LOS QUE HEMOS PASADO POR ESTO LE PONGAMOS UNA DEMANDA A ESTA COMPAÑÍA ESTAFADORA, INHUMANA, POCO PROFECIONAL......

The worst thing you can do is to get this insurance, they don’t care about you. I had to pay for my car repair and I had a full cover. It’s 4 months already and they haven’t done anything or contact me.

Infiniti Auto Insurance have the most unprofessional adjusters I have ever met. I made a claim on 11/21/20 and did not get a response from my adjuster after many calls and voicemail I constantly left. A month had passed so I filed a complaint to the DOI and they FINALLY responded to me just to let me know that my adjuster Alberto Chavez did not work there anymore (even though I kept asking for a new adjuster every time I called and they said that was not possible) and that was the reason why it was delayed. So I now have a new adjuster named Fabiola Toscano. My car is currently in the auto shop and they found more damage to the car and have been trying to reach out to her for the past two weeks!! I called her on Wednesday to see why they have not responded and she told me it was not her job to answer. I was very upset as my car has just been sitting in the shop and its been two months that I have not had a car and I work full time!!! I asked her for her employee # and she gave me a nasty attitude, gave me her employee #, then hung up on me. I called her at least 5 times and left a voicemail and she still did not respond. I sent her an email and she immediately replied very unprofessionally and said there phones were down. Then I asked her why didn't she email me and let me know that, it's because she doesn't care about her clients. It has been 3 days and I keep emailing her and calling her and she keeps ignoring me. I am done with this insurance company! It has been over two months and nothing has been fixed.

INFINITY the worst insurance company ever! Stay away!!! Newer resolved my claim!!! Paid for everything from my pocket!!!!

I was involved in a car accident. The person with infinity insurance was proven to be a fault. I haven’t heard from anyone in 2 weeks. I’ve called several times leaving voicemails and tried contacting the supervisor. They also have ignored my insurance company voicemails as well. I am not paying for damages that was caused by there client. I will be contacting a lawyer since my voicemails are going unanswered.