Infinity Insurance Agency, Inc.Reviews of infinityauto.com

After I posted a review and posted on their social media the adjuster ( Melanie Thornburg ) finally responded. I will be sure to update this review if anything changes. For now, I will give this company a chance to make this right. I have never had any issues and hopefully, that will remain the same.

I have been having difficulties to conduct my payment both On the Webpage & the App itself. Everytime I attempt to log in the system claims that the "Password" or "Username" are not found and it prompted me to create a new password..I have done that step MULTIPLE TIMES and it still DOES NOT WORK..It is ridiculous I Didn'thave that Issue at all back in November... My policy will be ending soon yet how am I suppose to receive my new packet information along with my new Insurance card if I cannot even log into my damn Account... I went paperless for a reason. In addition the the Customer Service email that they tell you to reach out to IS USELESS!!!! they do not help at all!!! I need to know what are the next steps to take? Because It is obvious that this is a system error itself... This Company needs to get I.T to work As soon as possible... As of now I have no Idea what to do..Who do I reach out to???

The worst cheapest company the coverage sucks they lie then they say that is not covered just canceled my policy with them today and signed up with Farmers. Stay away from infinity

WHERE IS THE ZERO STARS OPTION??? i have an issue on my policy that i've been trying to get more information about and it seems there is NO ONE working for their customer service and their email customer.service ipacc.com IS USELESSS.. literally horrible.

I had a car accident on November 13, 2020. Finally, after a month waiting for an answer Infinity insurance assigned an adjuster: Salomon Krenshaw, I have been calling him for 2 weeks, I have been leaving voice mails, but he never calls me back. Nobody in the claims department can’t help me, only the adjuster that never returns my calls. I know that my car is total loss, I need to find a solution. I need help, PLEASE.

I wish I could give them zero stars. I am so disapointed at this company...they failed to report my insurance policy to the DMV and have caused a delay on getting my new tags. I even doubt my policy was any good. I am contemplating suing them

My true star rating would be less than one, if allowed. We were rear ended by one of their insured on September 5, 2020, in our 3 month old truck. Due to Labor Day weekend, I reported the accident on September 9, 2020. Didn't get our truck back until November 23, 2020. This has been a TOTAL nightmare! Adjuster wouldn't return calls, or emails to us, or the body shop! Kemper/Infinity (not sure what their actual name is) sent us check about three weeks later that wasn't even close to the amount of the estimate (they never asked for a copy of the estimate I got on September 8th. They had just guessed an amount to pay based on a few pictures we had sent. Therefore, the body shop needed additional authorization to completely repair the vehicle & get paid for it. However, they never could get their calls or emails returned, so they could proceed in a timely manner. I have written records of every call/email I made to Emily Terry, and her supervisor Kris Inzer, and so does the body shop (that I've had them send to me). In one call the body shop made to me, asking me if I could get ahold of Emily Terry, they stated this was the worst insurance company they had ever worked with. The body shop was very quick to share their list of unanswered correspondence with me when I told them the insurance company was blaming them for the delay. Now, Kemper/Infinity is denying part of the rental vehicle charges, in excess of $900, stating it was the body shop that caused the delay, and that I should get reimbursed by them, which is complete BS! I have used the same body shop for several years & NEVER have we had any delays. I just called Kemper/Infinity's customer service again, only to be told they only have phone numbers for the adjuster & her supervisor, which has proven to be useless information.

On 10/10/2020 I was in an accident with 100% liability resting with Infinity's (Now Kemper) insured driver/vehicle owner. #20003874442. I was rear ended while all traffic was stopped. I suffered vehicle damage (Complete total), property damages and physical injuries requiring much medical treatment. Since Florida is no fault my insurance has been good at covering my medical.. TRYING TO GET INFINITY TO PAY MY PROPERTY DAMAGE A DISGRACE TO THE INSURANCE INDUSTRY. After the accident they sent a form letter right away with contact info. I have called more than a dozen times with zero response. The Contact is Cassiopia Haywood. You get a recording saying I will return call but if you need assistance call my manager at number given. This too is useless because each manager & number giver is disconnected number, no longer employed or just will not call back either. In my opinion this company is dealing with bad faith to all parties including the insured and victim!! Maybe they should be investigated by regulatory authorities?? Now I may be forced to bring a lawsuit against the vehicle owners personally and the driver..So what good is a company like Kemper /Infinity??