Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Please see additional information in closing. This is the company reply: Send information to: no email address allowed. Good afternoon, Lisa. Thank you for calling our attention to this matter. We apologize for any misunderstandings concerning your claim. Moreover, we would be happy to assist. Next, if you send your name, claim number, and contact information via .... then we could work on notifying the adjusters to give you a status update. We look forward to hearing from you. Have a marvelous day. —Orlando, CS Consultant So they can contact my adjuster, Michelle Pierre. Worthless as I have spoken to her and she admitted that I should not be responsible for the rental cost. But her supervisor Kendra Clayton thinks the company paid enough. Maybe they are considering the Bodily Injury Settlement check in the amount of $750.00 only after I sign the agreement. The DAY of the accident, Michelle Pierre offered me, pressed me and stated her supervisor required her to send me a check in the amount of $500.00 to close that portion of the claim. BTW.. "Michelle Pierre offered me $500.00 and I countered at $1000.00 they countered with $750.00.

I would rate them a zero if I could. My father’s case has been pending for over a month. No one returns our calls or emails, not the adjuster nor the supervisors. I have been hearing from others since this started and it is very disappointing to see that this company seems to prey on urban communities.

I had to give. Star but they get zero stars. Their insured ran a truck through my friends home and damaged all three of their cars. It’s almost a week they have no electric in home it is structurally unsafe. They have no rental car as of yet to get to work. No one is helping them at all. The driver? She will receive another new truck while the victims had to purchase generator as to this day they get the run around. Put on hold. Imagine if one of the employees had a truck run through their house. Pretty sure they would be in a rental property with conveniences like electric and hear. With food that remains cold. I have never in my life seen a situation like this. How dare an insurance company refuse to help out the victims of one of their clients. It’s disgusting. It’s against the law to force someone to live in a house that has no utilities and is structurally unsafe. It disgusts me! Is this the type of business your company does? Collect money then refuse to take calls or turn the calls over to department after department all day putting them on hold? And still NO ANSWERS! Then to be told it will be six weeks for a structural engineer? Are they to live like campers for another six weeks before they can even be told that the property can be repaired?

I cannot even pay my insurance anymore since they switched to Kemper. What a joke, the website wants you to create a new password, etc.. it does not recognize your policy number. Now I have a late notice. This is such a poorly run company! Had the same issue 2 months ago and finally spoke with someone and got it paid. They still have not fixed it and what a mess.

Rumor is true, infinity is a horrible auto insurance to have. If you pay for one purpose and they can’t deliver, why have? Customer service is most likely poorly trained or paid. They seem to take it out on us. 🤷‍♂️ Pay more save a headache.

These people are frustrating. My insurance adjuster Zaul Lepe waited 6 months to call me about my claim after being involved in an accident. Zero contact during the whole time my car was in the shop. And months after. I Made multiple calls to speak with an adjust and all of my calls either went straight to voicemail, or sent to a “supervisor” who was supposed to get back to me. Which they never did. I called last month and finally got a call back from Zaul telling me the claim had been handled... when were you going to tell me? After I called you? Steer clear from this place. They’re not professional at all and have zero communication skills.

I was in an accident over 3 weeks ago and it took Infinity 5 days to even contact me after filing a claim immediately after the accident. They had the wrong car on file, which is concerning since I assumed I had coverage for the car I was driving. They also sent incorrect forms to TOYOTA, where my car is still waiting to be serviced. Both TOYOTA and I have had little to no communication with my adjuster and managers. They should not be allowed to continue to call themselves an insurance company or a company at all for that matter.

These guys suck. I moved to GA from FL but still have a home in FL. They billed me for my 6month renewal in september and they bumped up the premuim x 6, $2600. The way the noted the billing was misleading and deceitful. Basically i paid $760 for 1.5 months of insurance, spoke to manager and nothing they can do about it, even with the misleading notations on the premium garbage company. signed up with progressive for $350 for 6months lol