Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Jul 24, 2020

Good morning Ms. Valdez, we are sorry to hear about your accident and we hope that you and your family are OK. In order to review and assist please send us an email to [email protected], please make sure to include your policy number/claim number. Thank you so much and we hope you have a wonderful weekend. -Juan, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 23, 2020

Good afternoon Jocylyn Jones, we sincerely apologize for the inconvenience this has caused you. This is not the way we want for our valued customers to feel. In order to better assist you, please send us an email to [email protected]; please include your policy number and best contact information to have the appropriate individuals assist with your inquiry. We look forward to your response. Thank you and have a great day. -Juan, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 22, 2020

Good afternoon Ms Restrepo, We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. Please send us your policy/claim number, your contact number, along with a short description of the issue to the following email: [email protected] so we may look into this matter. Thank you for your time. Have a nice day. -Miriam, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 13, 2020

Good afternoon, B sha. We are sorry that you have these sort of impressions about the company. To compensate for any shortcomings, we would like to assist you with your query. Moreover, since we would like to make amends, we kindly ask that you provide either a claim number or a policy number via email to [email protected]. We look forward to continuing to serve you. Thank you and have an awesome day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 13, 2020

Good afternoon, Lisa. We are sorry for any embarrassment and inconvenience any unfortunate dealing with the Company may have caused you. We understand how disappointed you must have been, and we have taken steps to ensure that it doesn't happen again. Please accept our apologies, and we equally important, certainly would like to assist you. Besides, if you want to review a claims inquiry, then present your claim number via email to [email protected]. Thank you for contacting us with your concerns. We hope to hear from you soon. Have a marvelous day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 3, 2020

Good morning Mr. Calderon, we sincerely apologize for your unsettling experience. This is not the way we want for our valued customers to feel. In order to better assist you, please send us an email to [email protected]; please include your claim number and/ policy number along with best contact information to have the appropriate individuals assist with your inquiry. We look forward to your response. Thank you and have a great weekend. -Juan, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jun 30, 2020

Good morning, Luis. We apologize for any kind of unfavorable event you may have experienced while transacting with the Company. We are sorry for any inconvenience, and don't blame you for being upset. As a result, we would like to have the opportunity to deliver any questions or concerns you may have regarding your claims scenario to your adjuster for further discussion. So far as I know, we can have the adjusters provide a review of your situation if you send an email to: [email protected], which should include a claim number or policy number. We are here to help until you are completely satisfied. Thank you, have a great day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Jun 24, 2020

Good afternoon Mr. Figueroa, We apologize about your inquiry. We definitely do not want anyone to have this kind of experience and we can understand your frustration. In order to better assist you with your inquiry, please send us an email to [email protected]; please include your policy number and a brief explanation of what occured in order to have the appropriate individuals assist you with this. We thank you for contacting Infinity Insurance with your concern. Thank you and have a great day. - Juan, CS Consultant.