Infinity Insurance Agency, Inc.Reviews of infinityauto.com

It's a very bad company! I was paying a full coverage policy and one of my family members crush my car and they dont want to cover not even the towing just cuz the person that it was driving is not in the policy but they never told me that if someone that is not in the policy cush the car the policy was not gonna pay for my claim

This insurance company is unprofessional. I'm working at repair facility, and helping customer to claim at insurance. I helped customer to claim his accident, the adjuster is rude and she yelling all the time. The customer was very upset about it. We started to fix the customer's vehicle, they are really hard to contact. They always dealt with us in an unkind and unprofessional attitude. They want to check every jobs that we do. They approve the estimate and supplement, but they didn't pay or issue any payment until they are satisfied with the result of the repairs. So we bought all parts from our body shop first, and fixed it. The customer was very satisfied and wanted to pick up the car. We explained to customer, we are feel so sorry for the delay, but the infinity insurance didn't issue any payment, so customer should to wait until infinity insurance make payment. They told us to send the photos of repair, and the appraiser come out and check it. They asked for a invoices for every part that we bought. They made all sorts of excuses and refused to pay. Customer waited long time and still cannot pick up the car. Other insurance company always think customer's care first and tried to give a good dealer part or oem part to fix the customers vehicle. But infinity insurance gave all after market parts price to replace, and even that put the payments on hold. Appraiser told us he will come back, but he never show up. So we contact insurance company again and wait. They don't care at all about the customer waiting delayed time. Also our shop is not designated by the infinity insurance, so they charged more deductible to customer. No one explain to us and customer until we finish to fix the car, so customer really upset about that. They don't even give customers the basic freedom to choose the store that customers want to fix the vehicle. We've been doing body shops for over 30 years, but we've never seen such an unprofessional insurance company.

Infinity auto insures high-risk drivers who are too reckless to afford insurance from legitimate companies and really should not be on the road. They are able to make money only because they ignore claims when their drivers crash into other unsuspecting drivers. It was months before the adjuster even called me back after making my claim. They paid next to nothing and honestly, it would have been more efficient for me to just pay out of pocket than to waste the dozens of frustrating hours dealing with their lies, deception, and delays for their paltry payout that did not cover the damage. The company is essentially a sham and state regulators do nothing despite the numerous complaints against this company. They are a detriment to the communities in which they are allowed to operate! If you are struck by one of their drivers you are going to have to sue to get reasonable treatment, so get organized, keep excellent notes and mop the floors with this fraudulent "company." Also file your complaint with the state auto insurance commission. They are going to have to stop ignoring the problem at some point and take action. The entire reason liability insurance is legally required is to avoid cases where someone is struck by an at fault driver and ends up paying all of their own medical bills and for their car repair. This company is collected the premiums, but not providing protection to motorists.

MY son who is insured on my policy was in an accident with an Infinity customer on 07/22/2020. Their customer was at fault and my son is injured. We have heard absolutely nothing from Infinity at all and neither has our insurance company despite numerous attempts on both my part via voice mail to the adjuster and her supervisor and my insurance carrier has left messages and sent emails. Maybe an attorney would have better luck???? They suck.

Got in an accident on March and haven't received a call back since April. Haven't gotten my money and i've called several times now. I had the same issue the guy underneath me went through. They never communicate with the customers. 😑 worst insurance by far

At the beginning of May, i asked costumer service to set up autopay(its on my bank statement), and that payment was in fact made, but it never recurred. Is your autopay service the kind i got to callback every month to have it applied again?! No! it does not make sense does it?! So its August now, my last payment was in March (autopayed, its in my bank statement)...! Why was my automatic payment only applied once in March and never again since then?!

Bueno, señores,,esta compañía es un poco complicada, pero al menos a mi siempre que me sucedió, algo me arregló, el problema, que son problemáticos SI,pero hay mucha gente fraudulenta,que utiliza esta o las,aseguradoras,para ganarse el dinero Facil,a mi si me golpea alguien, yo reclamo,y me han pagado mi carro y los gastos médicos, por supuesto que me llaman a investigar y declaración juradas personalmente, pero bueno, el que no la debe no la teme y yo no temo reclamar, si me sucede algo en este Miami, Alfredo velasquez

Estoy tratando de contactar con la ajustadora de mi caso hace mas de dos meses. Mi carro sufrio perdida total por una condicion natural, envie los documentos que me solicitaron, el GAP esta esperando por un comprobante de pago de su parte. Mientras les sigo pagando seguro, sigo pagando mi letra del carro. Entiendo la posicion de ustedes como negocio pero y la de nosotros?. Merecemos una llamada, una respuesta de nuestro seguro al que le confiabamos mes tras mes nuestros intereres...