inez.comReviews of inez.com

I truly should have read the other reviews before ordering - SO disappointing. When I got them they looked so cute, I also found them to be reasonably comfortable. I had been getting marketing for months about their comfort and quality so finally caved and ordered a pair of boots during their Black Friday sale. The quality for the price? Absurd. I wore them ONE day around my office (carpeted - eg never walked outside so never even hit concrete/pavement) and the leather is already cracking and peeling off the toe. As others have noted in their reviews, the bottom part of the shoe is somehow detaching from the sole (?). For $300?! I feel scammed & am not sure what to do. I wanted to love them but overall a very upsetting experience.

2 stars because these shoes were slightly comfortable, but not extraordinarily comfortable by any means. My main issue is the quality does not match the price tag. After only wearing them twice, the leather on the heel has already peeled off. I contacted the company and was informed that this is considered normal quality for INEZ shoes (my exact question was ‘please let me know if this normal quality for INEZ shoes’) and they suggested I take them to a cobbler for repair. I own several different designer leather heels and have never had this happen, especially within the first week of wear. Very disappointing as I was looking forward to purchasing other styles.

I have purchased the shoes in the beginning of 2024. I only wore them for 15 minutes, at first they seemed to be somewhat comfortable so I removed the sticker. After wearing them for another half an hour, they were killing my feet. They are literally the most uncomfortable heels I have ever owned. I was so disappointed because the company advertises comfortable heels, and they are also very expensive. For a year and a half the shoes have been sitting now in my closet and I don’t know what to do with them. I cannot bring myself to throw them away (like burning 350 bucks 😭), but I also haven’t found anyone willing to buy them (also I don’t want to sell this trashy product to anyone, but then again - maybe it will be comfortable for someone) and I also don’t know if I should even donate them. Extremely disappointed .. when I reached out to the customer service they told me that I can get them to a cobbler in New York and they would pay for the service … well if I’m paying $300 for shoes, I don’t wanna be running around town fixing them. I want my money back. I am so so disappointed. I would never buy from them again and would never recommend.

They had great customer service! I had an issue and they resolved it quickly. They genuinely seemed interested in helping me out.

Fraudulent Company- DO NOT ORDER! They Charge astronomical restocking FEE - they duplicated my order - sent 5 pairs of shoes, charged me for 6 pairs- (3 duplicates) and now are charging me $160 to return!!!! Ridiculous company!!! Shoes are not even comfortable as they advertise.

Got the shoes, though not in time.

I never write reviews but I felt obligated to write a review on how above and beyond Inez customer service was. The truth is I didn’t end up keeping the shoes - only because they did not work with the dress I bought it for. However, I will 100% be ordering from this company again in the future when I need a new heel. My experience this time was this: UPS ended up delivering the shoes to the wrong address. I was so excited for the shoes to come and was anxiously waiting for delivery (as UPS said it was out for delivery by 7 PM). I keep checking the front door and nothing - no shoes. Eventually I get an email from UPS that they were delivered - so I quickly go to grab them and…nothings there. I check the UPS email and the photograph of delivery is clearly not my front door nor my house. I was so upset. I immediately out a claim in with UPS - but i STILL didn’t have the shoes. The next day I called Inez customer service and spoke with “Anthony”. He was so understanding and helpful and immediately offered to ship me a new pair ASAP. He even let me switch the width (I second guessed if I needed the roomy after I ordred them) without even questioning it. I was so pleasantly surprised by how helpful and accommodating he and the company was given the situation. I thought they may have made me wait a bit to see if they eventually turned up (which would have defeated the need for them since I needed them ASAP). But nope - not even a question nor any hesitation to assist me. While the shoes didn’t work for what I needed this time - I will definitely be giving this company my business again in the future. This is how a company should treat their customers - even when the mix up was not their fault. Also, for what it’s worth, UPS was terrible and unhelpful. They closed my claim in less than 24 hours because the driver provided a “photograph”. When I told the UPS customer service rep to check the other photographs in my address history, they could clearly see it was NOT the same house - but could not do anything about it. How does that make sense? The photograph was clear proof it was not delivered…yet that’s why they closed the claim? What if that package was irreplaceable? Definitely not a fan of UPS.

I purchased the Paz70 Stretch boot. They are beautiful. I wore them around the house a bit and they seemed good so I decided to keep them. Last week I wore them to a concert and mid-way through the show my feet were killing me. Not great for a shoe made by a company that boasts comfortable heels - the only reason I even purchased. And after emailing them directly I was told that they do not accept returns for shoes that have been worn. This is a terrible policy. The shoes are supposed to be comfortable, they are expensive. Well, for me, they ended up being g terribly uncomfortable. So, bad product and even worse customer service. Buyer beware.