inez.comReviews of inez.com

Customer Complaint Hi, I bought the Sophia sandals specifically for my trip to Europe this past August. I chose them because they advertise them as being comfortable, which was really important to me since I needed a comfortable yet dressy sandal for a couple of events. They were definitely a price I normally would never pay for a pair of shoes, but I was willing to spend it because I expected the comfort to justify the cost. Unfortunately, that was not my experience at all. I only wore them for a few hours at a time, twice during my trip, and both times they absolutely tore my feet up. I was really disappointed, especially given the price and the fact that comfort was one of the main reasons I purchased them. I’m honestly not happy with the sandals.

Absolutely terrible company I ordered a pair of shoes in early december, and having returned it - they won't acknowledge they've received it, customer service won't respond, and won't return my money to me - or even tell me what my status or timeline is. They absolutely stole 250$ from me.

I have purchased the shoes in the beginning of 2024. I only wore them for 15 minutes, at first they seemed to be somewhat comfortable so I removed the sticker. After wearing them for another half an hour, they were killing my feet. They are literally the most uncomfortable heels I have ever owned. I was so disappointed because the company advertises comfortable heels, and they are also very expensive. For a year and a half the shoes have been sitting now in my closet and I don’t know what to do with them. I cannot bring myself to throw them away (like burning 350 bucks 😭), but I also haven’t found anyone willing to buy them (also I don’t want to sell this trashy product to anyone, but then again - maybe it will be comfortable for someone) and I also don’t know if I should even donate them. Extremely disappointed .. when I reached out to the customer service they told me that I can get them to a cobbler in New York and they would pay for the service … well if I’m paying $300 for shoes, I don’t wanna be running around town fixing them. I want my money back. I am so so disappointed. I would never buy from them again and would never recommend.

Fraudulent Company- DO NOT ORDER! They Charge astronomical restocking FEE - they duplicated my order - sent 5 pairs of shoes, charged me for 6 pairs- (3 duplicates) and now are charging me $160 to return!!!! Ridiculous company!!! Shoes are not even comfortable as they advertise.

I purchased the Paz70 Stretch boot. They are beautiful. I wore them around the house a bit and they seemed good so I decided to keep them. Last week I wore them to a concert and mid-way through the show my feet were killing me. Not great for a shoe made by a company that boasts comfortable heels - the only reason I even purchased. And after emailing them directly I was told that they do not accept returns for shoes that have been worn. This is a terrible policy. The shoes are supposed to be comfortable, they are expensive. Well, for me, they ended up being g terribly uncomfortable. So, bad product and even worse customer service. Buyer beware.

Purchased 4 pairs of shoes to which all were poorly fitting, uncomfortable. They are not at all as advertised. Worse, I have yet to receive my refund. I have been told I have to wait 30 days. They have already received the shoes back perfectly. No one responded to me. Didn’t answer the phone or email. Created a chargeback only to still try and get my refund. Do yourself a favor and don’t go down the same rabbit hole. They are not worth it!

What a scam!! I paid $250 for a pair of pumps that were annoyingly advertised on my Instagram non-stop. I want to attach some pictures of the sham job they did in putting these heels together. The leather was ruched all along the outside of the shoe and the same for the leather that covers the heel.