inez.comReviews of inez.com

Inez shoes are the most beautiful I have ever owned. The tan patent especially. I also want to praise the customer support team for working out an issue I had, thoughtfully and thoroughly. It took several emails but they didn’t get tired of me.

Inez not only makes some of the prettiest shoes that are very comfy; they also have the best customer service. I really wanted the ceci shoe and was excited when they came back in stock. I did some measurements but ended up needed several exchanges. They worked with me to answer all my questions regarding exchanges and ultimately found the best size for me. Would definitely recommend

They truly are THAT comfortable. I honestly have never spent this much on heels but from someone who completely stopped wearing heels, because they always hurt, these are worth every penny. I can finally wear heels again!! I have worn them twice in a week (a wedding and a date night) and my feet never hurt!! I will be buying boots for winter soon!

I bought a pair of shoes for my girlfriend she saw and liked. She loved them and they were very comfortable despite being sexy looking shoes. After wearing them a couple times there was some minor cosmetic issues. I took pictures and sent them to customer service thinking they may say it was too minor to warrant replacement but to my surprise no questions asked they said that’s below their standards and sent out a new pair right away. Best customer service I’ve ever had !

I got the black suede Alta pumps. Most comfortable pumps I’ve ever worn!! I plan to get several more pairs here as I can afford them!

I recently received my 5th pair of INEZ shoes. I ordered the Mia black suede sling back shoes to wear for 2025 holiday parties. I have loved every pair until this pair arrived. The packaging and stick to hold the sling back strap in place stretched the elastic gore of the sling backs rendering the shoes unwearable. They slipped off my feet when I tried them on in my home on my carpet. I reached out to Inez for a resolution and was told that they do not give replacements or refunds on shoes that have been worn and offered the link to a cobbler in New York that was great at repairs…..I live in Georgia. I could have them repaired by a cobbler and send them the receipt and they would reimburse me for the repairs. The nearest cobbler is 20+ miles away. Needless to say this will be my LAST pair of Inez shoes.

Absolutely terrible company I ordered a pair of shoes in early december, and having returned it - they won't acknowledge they've received it, customer service won't respond, and won't return my money to me - or even tell me what my status or timeline is. They absolutely stole 250$ from me.

I cannot praise this company's customer service and shoe quality enough. I spoke with Melissa today, and she was not only helpful and knowledgeable but also a genuine pleasure to work with. Regarding the shoes, they are among the top two most comfortable high-end brands I have worn. I especially want to highlight the Sofia, which I wore to a gala out of town. As an experienced wearer, I knew to bring band-aids for a new heel, but I wore them for nearly five hours with no pain or issues. They looked stunning and required no break-in period. The Camilla is also a favorite. I am grateful for Inez's attention to detail. I love what you make—keep up the exceptional work.