Industry WestReviews of industrywest.com

Difficult, rude, late and eventually non responsive. Cancelled my order through Amex after months of silence. Not that interesting or original enough to treat people poorly.

I bought an ottoman from Industry West several years ago and recently bought a pouf to match. The ottoman is incredibly durable (2 kids, 2 cats, 2 moves) and I love the style of both items. The quality of the recently bought pouf seems almost exactly as the ottoman I purchased years ago, so I'd say they are pretty consistent in terms of quality. The items shipped pretty quickly, but honestly I'd be willing to wait longer if need be because the items are so great. I reached out to their customer service to ask about a specific item's availability and they got back to me within 24 hours with a comprehensive answer.

Realized that this place only sells dupes of designer furniture. I wished I knew sooner and I wouldn't have made a purchase. I sent in a complaint regarding my package stating I hadn't heard back in over 20 weeks and then they immediately send me shipping info. To me, it came off as unprofessional because was the chair always ready to ship and I had to remind customer service about the order??? Or did it just happen to be in stock when I complained? Either way, I should have had some sort of update over that 20 week period of time but there was nothing

I need an answer on the status of my order that I placed almost a month ago. I have reached out multiple times to customer service. Order #IWWEB71947

Unfortunately we never received the outdoor chairs that we bought from them, but they did charge us the $1,051.00 In one of the emails we exchanged they assured they would send us a tracking number when the order was shipped, the email never came. After another bunch of ignored emails they finally answered and said our order was delivered, but we never got it. After this and several unsuccessful attempts to contact them to solve the problem, we are sure they have a logistics problem. Now we are trying to reach our bank to dipute the charge, we just want our money back.

No communication. Where is the product????? I have emailed with no response and the item shipped 2 weeks ago and the tracking just doesn’t work. What is going on??

The Clive counter stool I received has scratches and marks all over it. It arrived in terrible condition. The outside of the box was not damaged, it looks like these scratches and marks were on the stool when it was shipped. I emailed customer service last week and have not received a response. There is no telephone number provided to get support.

Great product and helpful staff