Industry WestReviews of industrywest.com

It takes over a month to get, and you can't track. Seems like a huge SCAM.

• Paid Industry West April 8, 2025 for a stool expected to arrive that August • Order was never fulfilled • Business repeatedly failed to provide proof of fulfillment/tracking information when requested • Over a year later, eventually acknowledged that it was never fulfilled but would not offer refund • Importantly, we were never notified that the order was not going to be fulfilled • Business stopped responding to emails and never answered phone calls/voicemails • Chargeback option with credit card no longer an option due to long lead time and business' delayed responses

great product

Many challenges. Non-responsive. Never received refund.

I work for a charity located in Tennessee. For quite some time, I have been following Industry West, and I had a specific project in mind where I felt their products would be a good fit, particularly because they were offering a substantial 40% off sale. Consequently, I placed an order with them and have been patiently waiting ever since. Now that it is November, I am extremely disappointed to report that I have yet to receive any of the ordered items, and, what's worse, I have been unable to get in contact with anyone at Industry West to inquire about the status of my order. My only interaction with them since placing the order was a single reply I received back in August. In that reply, they offered a generic apology and promised that they would ship my purchase immediately. However, that promise was never fulfilled, and the items remain undelivered. It is truly disheartening that Industry West is still actively operating their online store while leaving customers like me in this frustrating and unacceptable situation. Their actions are, without a doubt, shameful.

Customer service is nonexistent!

My only comment is that there is nobody to call and I sent several emails in order to get a status on shipping date. But my chairs arrived within 2 weeks and packaging was perfect. Also I did not like to purchase thru Venmo as there are no chargeback rights or a clear way to be refunded, luckily I did not have to worry about that thou. Chairs are beautiful.

My marble fruit bowl arrived completely broken. Very disappointed and have not been able to get a response back.