Janie H B.
Customer service is nonexistent!
Customer service is nonexistent!

Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.
Industry West (industrywest.com) has 95 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Showing 4 reviews with 3 stars · Clear filters
Janie H B.
Customer service is nonexistent!
Gina
Quality outdoor furniture but terrible customer service.
R.J. D.
I was interested in a leather couch. I ordered a sample of the leather, $10.00. When it arrived, I contacted Industry West with some questions about the hide and the dye process. Despite a couple of follow ups, I never heard from customer service. No communication, no sale.
Response from Industry WestMar 20, 2025
So sorry you weren't able to connect with our team. Unfortunately, I can't seem to find your inquiry in our system. If you could please email us again at [email protected] we'll get back to you ASAP.
Jay
Took a long time to receive my order after I placed it. Bout 3 weeks to be exact. Poufs are very nice and customer service was quick to reply. Changing warehouses hopefully was the delay issue but I'm not certain...just know my order took forever.
Response from Industry WestFeb 12, 2025
Thank you for your review. Yes the warehouse move did slow fulfillment a little but we're back on track now and are excited about how the move will better allow us to serve our customers in the future. Thank you again!