Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Jo Ann Heyl LubeMart A.
Sep 6, 2017
Have had Independent Carpet 1 in …
Have had Independent Carpet 1 in Westland do several carpet and flooring installations over the years and intend on a couple more in the near future. The installers are professional and do an excellent job. The sales staff is great and always willing to answer questions and work towards getting you the right floor at the best price.
Response from Independent Carpet One WestlandSep 6, 2017
Jo Ann, Thank you so much for taking the time to leave such a wonderful review showcasing our staff. We are blessed to have such a caring and knowledgeable group of designers and sales consultants. We will continue to provide you and all our customers with the best service possible along with the best selection in the industry. Enjoy your new flooring. Catherine Buchanan- Owner
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Denise D.
Sep 5, 2017
Professional sales and service
Sales staff was helpful and patient. Installers were competent and careful. I worked with Independent Carpet One over the years, and they are the only company I trust for flooring needs.
Response from Independent Carpet One WestlandSep 6, 2017
Denise, Thank you for your continued trust and confidence in Independent carpet one. We truly appreciate your business and the opportunity to provide flooring and services for you. Enjoy the new flooring and we look forward to working with you again for all your flooring needs! Catherine Buchanan- Owner
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Anne M.
Sep 4, 2017
I would highly recommend Independent …
I would highly recommend Independent Carpet One Westland. It had been years since we shopped for carpet and was ripe for an education around all the new carpet products. I was elated with the education and service I received from the Independent Carpet One Team. Cathy's level of customer service is unbelievable, especially in this day and age. She is patient and kind PLUS a true customer advocate. The install crew was top notch too. Our job was large (whole house) which took three days. They arrived on time daily all the while being patient, kind and courteous. Super professional for sure! Our extensive white trim and newly painted walls were kept in tact without one nick. I was able to pay close (within a few hundred dollars) to the same amount of money for our carpet than the quote we had previously received from Home Depot. Not to mention a MUCH HIGHER quality carpet. Look no further.....just visit the folks at Independent Carpet One Westland.
Response from Independent Carpet One WestlandSep 5, 2017
Anne, Thank you so much for the kind words and wonderful review! It was such a pleasure to meet you and work with you! We had an obstacle with the original carpet manufacturing but it worked out so much better with our final selection of flooring for your home! We appreciate your confidence and trust in us and I most definitely look forward to continuing our search for the perfect rugs for your home! Catherine Buchanan-Owner
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Mary Beth R.
Sep 1, 2017
Outstanding sales and service!!
I am so incredibly please with my carpet. Jeane Salter was my consultant and she helped me select the perfect carpet for my bedrooms and living room. She is truly exceptional! The installers were professional and did an outstanding job on the installation as well as moving so much heavy furniture. I have used Independent Carpet One prior to this past installation and I would highly recommend them. Sales and service are excellent! Thank you for the carpet as well as the installation! Your company is THE BEST!
Response from Independent Carpet One WestlandSep 5, 2017
Mary Beth, Thank you for the kind words and wonderful review! We appreciate your continued trust and confidence in our store and staff! It's always a pleasure to work with you and we will be here for you in the future for all your flooring needs! Cathy Buchanan-Owner
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JS
Aug 29, 2017
Thank you!!!
I would recommend Independent Carpet One to anyone looking for new flooring in the metro-Detroit area. I had a great experience working with Jason to get new carpet installed in my family room. Everything from ordering to install was a breeze. The hardest part was choosing a carpet style and color! It was refreshing to see a company that still values the importance of customer service. Thank you so much! I love the new carpet.
Response from Independent Carpet One WestlandAug 29, 2017
Jenny, Thank you for taking the time to write this wonderful review about your experience at Independent Carpet One and your sales professional Jason! I am overjoyed to read that your experience was great and even more so that you love your new carpet! I am certain you will for year to come. Thank you for allowing us to be a part of your flooring selection and we hope we can work with you again for all your future flooring needs. Cathy Buchanan- Owner
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Missy Richmond J.
Aug 24, 2017
Everything was absolutely perfect
Everything was absolutely perfect! I am very happy with how easy the whole process was from looking at hundreds of different carpet samples, to ordering, to installation!
Response from Independent Carpet One WestlandAug 25, 2017
Missy & Charlie, We are absolutely thrilled to have been a part of your redecorating project. Finding that perfect flooring is a lot of fun and when it works out that our customers are happy with their choices it makes our experience with you enjoyable and pleasing! Enjoy your home and flooring and thank you for the opportunity! Cathy Buchanan- owner
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Gina & Jim H.
Aug 19, 2017
Awesome!!!
Honest and trustworthy. Willing to work with us to get things done as quickly as they could. Wonderful products and selection. Installation was professional, prompt and high quality. Would definitely recommend.
Response from Independent Carpet One WestlandAug 20, 2017
Gina & Jim, Thank you so much for taking the time to leave this review. We are so happy to see that we met your expectations and we do appreciate the recommendations as we strive to gain loyal and confident referrals! Thank you for trusting us with your flooring project and we hope to work with you in the future for all your flooring needs. Enjoy your new carpeting. Catherine Buchanan-Owner
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VALENTE, THOMAS J.
Aug 17, 2017
Expert service in flooring
I always recommend Independent Carpet One. Kathy definitely knows her products, gives the best service and the installation is always top notch. I never have a problem with them doing any of my jobs, commercial or residential. Tom Valente, Valente Contractors
Response from Independent Carpet One WestlandAug 17, 2017
Tom, Thank you so much for the kind words and the time you took to leave this review. We do so appreciate your continued trust, confidence and of course your business. I thoroughly enjoy working with you and your clients. it's been a pleasure and I always look forward to seeing you on the jobsite. Thank you again. Catherine Buchanan-Owner
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