Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Norman & Joan C.
Nov 9, 2017
The whole process was outstanding
The whole process was outstanding, especially the care and concern for my wife who is highly sensitive to smells and the assistance to select the right material and color to blend with the rest of our home. The installation process was equally outstanding. I would highly recommend "Independent Carpet One Westland " to anyone.
Response from Independent Carpet One WestlandNov 9, 2017
We have been graced with working with you both over the past few years. We appreciate your trust and confidence in our products and service. It been such a pleasure to work with you to find that perfect floor throughout your home. Thank you for the kind words and the opportunity. Now enjoy that beautiful Kitchen floor and carpeting. Catherine Buchanan- Owner
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Jo
Nov 8, 2017
Once again
Once again, Cathy has been on top of our flooring needs! Currently having wood floors installed throughout a new build and the job is going perfectly (after she was tactfully able to circumvent some builder issues!). She has all the ideas and suggestions as a professional with a good eye for design. Our installer is also very friendly and is very careful and neat, an important factor especially with wood flooring. Can't wait till it's all done - AND, to be able to live in our new home! Thanx Cathy and Independent Carpet One Westland!
Response from Independent Carpet One WestlandNov 9, 2017
Oh Jo & Mike...thank you for the opportunity. It has been our pleasure to work with you getting your home ready to sell and for the new home to be an amazing new place to enjoy family and friends. We are honored with your trust and confidence in myself and my installation team! Enjoy your new wood floors and of course the gorgeous new home that I am so happy to have been a part of beautifying! Catherine Buchanan-Owner
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Micheal L.
Nov 7, 2017
Carpet one shows they care about You as a customer
I had a major disaster happen dealing with The Carpet Guys. I went to Independent One after and spoke with Catherine who was very concerned with my issue and went above and beyond to make me happy and get me installed. Also want to thank John and his installers who asked many questions and went out of their way to make me a happy customer. They took their time and and made sure to leave behind an excellent job. John is also coming back to touch up a spot for me I wanted covered at the bottom of my stairs which I really appreciate. Very happy and satisfied. Thanks for caring and doing a professional job.
Response from Independent Carpet One WestlandNov 8, 2017
Micheal, It was such a pleasure to work with you and to make a bad situation a successful one with a happy client just makes me smile! Thank you for allowing us the opportunity to provide new flooring for your home and it was such a pleasure to meet you and find that perfect carpet. John is a blessing to us here at Independent Carpet One and I'm thrilled to know he is continuing to help you. Enjoy the new carpet and we hope to work with you in the future for all your flooring needs! Catherine Buchanan-Owner
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Dennis J.
Nov 7, 2017
Installation was to b between 9 & 10
Installation was to b between 9 & 10. Ended up being install at 3:30. They couldn’t find the orgininal installers Nothing but promises. The guys that did install the carpeting were very professional
Response from Independent Carpet One WestlandNov 7, 2017
Dennis, I apologize for letting you down when it came to scheduling! I inquired about the promise of being the first install of the day and how our installer was sent to the 2nd job accidentally prior to yours. It was a mishap and those things happen. The most important thing is once they did arrive they were professional and did a good job for you! I am confident that you will enjoy your new flooring and we do appreciate the opportunity to provide flooring for your project! Thank you again and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
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Kate - South L.
Nov 7, 2017
Very helpful and welcoming staff
Very helpful and welcoming staff. No pushy salespeople. Answered all my questions and made recommendations based on my needs not my pocketbook. I will definitely seek them out when we replace our basement flooring.
Response from Independent Carpet One WestlandNov 7, 2017
Well Kate, We are thrilled to read that you had a pleasant and positive experience with our staff! It was our privilege to assist you I. Finding that perfect floor for your project! And we definitely look forward to working with you again for all your future flooring needs! Enjoy the new flooring and thank you for the opportunity! Catherine Buchanan-Owner
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The Cain F.
Oct 31, 2017
Solid company for carpet needs
We had a great experience. We needed carpet for a new home we'd purchased and were pressed for time, both for measurements and install. Catherine was fantastic to work with it. We had very specific time slots to get in for a measurement (we hadn't yet taken possession of the home), and also to get it installed, only 1 specific day for the install. She helped us to make sure things went smoothly. The carpet is great quality, as is the padding. She took her time explaining the different carpets to us and we're pleased with the overall results. The installers were professional as well and cleaned up after they were done.
Response from Independent Carpet One WestlandOct 31, 2017
Lee & Randa, Thank you so much for the kind words and wonderful review. it was my pleasure to work with you to find the perfect carpet for your new home. I wish you many wonderful years filled with cherished memories. We look forward to working with you in the future for all your flooring needs. Maybe some area rugs for those beautiful hardwood floors! :) Catherine Buchanan- Owner
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Gary & Ellie H.
Oct 26, 2017
We were very happy with our experience …
We were very happy with our experience buying stair runner carpeting at Independent Carpet One Westland. They have a wide selection of carpeting and we were able find exactly what we wanted. Our salesperson was wonderful - she came to our house and measured and took time to figure out the best way to install the runner (it was a little tricky since we have a landing). The installers came on time and did an excellent job.
Response from Independent Carpet One WestlandOct 26, 2017
Gary & Ellie, I am so pleased to hear that your stairwell runner turned out so nice. This is always, as you mentioned, tricky when you have a landing and the stairs take a turn but we are blessed to have such great installers who are used to working with pattern materials. You had the pleasure of working with Jeane, and she is the best. Thank you for taking the time to share your experience with us. we hope we have the opportunity to work with you again for your future flooring needs. Catherine Buchanan-Owner
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Gina H.
Oct 25, 2017
Whole carpet buying experience was …
Whole carpet buying experience was wonderful. From the time we set foot in the store until the installers left, it was a first class experience.
Response from Independent Carpet One WestlandOct 25, 2017
Gina Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear that your experience was wonderful. We pride ourselves on the customer experience from beginning to end. Thank you for the trust and confidence. Enjoy your new flooring and we look forward to working with you in the future for all your flooring needs! Catherine Buchanan-Owner
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