Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Rob & Mellissa G.
Dec 26, 2017
The entire process went flawless
The entire process went flawless, the installation crew were very professional and cleaned up everything once they finished.
Response from Independent Carpet One WestlandDec 27, 2017
Rob & Mellissa, Thank you for this wonderful review. This is exactly what we strive to hear from our customers! We are blessed to have the best installation department in the industry providing the best possible service to our customers. Enjoy the new flooring they proudly installed for you and thank you for your trust and confidence. Catherine Buchanan-Owner
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Susie S.
Dec 12, 2017
Working with Independent Carpet One …
Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole room! The installer Joe Bazzoun, and his crew, moved any furniture that needed to be moved and installed the carpet quickly and efficiently. They cleaned every scrap up and left the place spotless. From start to finish, I would 100% recommend Independent Carpet One!
Response from Independent Carpet One WestlandDec 12, 2017
Susie- What a wonderful review thank you so much for taking the time to acknowledge our installation team. They definitely work very hard for our customers. i am so glad that you are happy with the selections we found together. Enjoy the new carpet and more importantly the "new rooms"! Thanks again for trusting in us to provide your new flooring. Catherine Buchanan- Owner
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Michelle M R.
Dec 9, 2017
Top notch company from the showroom to …
Top notch company from the showroom to installation. Everyone I dealt with was honest, sincere and courteous. They truly believe in customer service. I highly recommend Independent Carpet One!
Response from Independent Carpet One WestlandDec 10, 2017
Michelle, What a wonderful review thank you so much. I am pleased to hear that you had such a pleasant experience at Independent Carpet One. We truly appreciate your trust and confidence and look forward to working with you for all your future flooring needs. Catherine Buchanan - Owner
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Kim G.
Dec 6, 2017
Good experience
I’ve always had good experiences dealing with Carpet One and this time was no different. Very helpful and knowledgeable. Always a pleasure.
Response from Independent Carpet One WestlandDec 6, 2017
Kim, Thank you very much for taking the time to share your experience. I believe we have an outstanding staff that cares about our clients. We do appreciate your continued trust and confidence and always look forward to working with you. Enjoy your new Tigressa Carpet. Catherine Buchanan- Owner
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Catherine H.
Nov 24, 2017
I was very pleased with my sales …
I was very pleased with my sales representative, Jeane Salter. She was very professional and helpful in choosing my carpet. She also went over all that would happen when the house was measured and what would happen when it was installed. The team you sent out were very professional and polite. They answered all our questions and worked quickly. I would recommend you carpet store to anyone who asked about my carpet.
Response from Independent Carpet One WestlandNov 25, 2017
Catherine, Thank you for sharing your experience on our review platform! We are happy that we all as a team met your expectations! We look forward to working with you again for all yours and your family's future flooring needs! Enjoy your new floors and thank you for your trust! Catherine Buchanan - Owner
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Sue W.
Nov 22, 2017
I have a large bubble on my floor
I have a large bubble on my floor. Although I told the salesman and the two men who came to repair other problems and someone named Jim, no one has contacted me. I have a party for 40 scheduled for 12/10 and what is on the floor is a trip hazard. Also, the men who came out to repair other problems insisted no one had touched the dishwasher, even though someone must have done something because it makes a terrible noise when opening and shutting and I have to slam it to get it to work.
Response from Independent Carpet One WestlandNov 22, 2017
Sue, Oh dear! Let's get this handled right away! I am glad you reached out but I am also upset that I didn't know about it sooner that I could have interceded this review. But I will make sure that this "bubble" in your floor is expediently repaired. And when we do we will look at the dishwasher, that yes we aren't at liberty to adjust due to plumbing, so I'm not sure what's happening with the noise. rest assured...we will make that 1 star turned around for you! Thank you again for letting me know we have an issue. Catherine Buchanan-Owner
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Dina & Matt S.
Nov 18, 2017
Pleasant experience with this company
Pleasant experience with this company. Our floor turned out GREAT!! Would highly recommend!!
Response from Independent Carpet One WestlandNov 18, 2017
Dina & Matt, Thank you for taking the time to write this review. We are so happy to hear you had a great experience and that you find the flooring to be great! We look forward to working with you in the future for all your flooring needs! Until then ... enjoy! Catherine Buchanan-Owner
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S L.
Nov 11, 2017
Excellent Quality and Service
We have purchased carpet from this store for many years. They are always professional, friendly, helpful and honest. They have installed carpet at my home and work and they do an excellent job and the carpet wears very well.
Response from Independent Carpet One WestlandNov 11, 2017
Thank you for the wonderful review and taking the time to visit our review Platform. We appreciate your years of trust and confidence and we promise to deliver the same quality service and product you've come to find at Independent Carpet One. Catherine Buchanan-Owner
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