Imperfect FoodsReviews of imperfectfoods.com

I've been a member for 8 boxes now and I am consistently pleased with the produce I receive. I live in Los Angeles, the deliveries are on time, packages are thoughtfully packed and I've enjoyed the other items they offer. I love this service and will continue to use it. Thanks so much ImperfectFoods!

I really wanted to love them because I like the option to customize my order. I've only ordered from them twice and abruptly cancelled my subscription today. My first order was almost delayed because FedEx needed to reprint the shipping label because is was unreadable. Upon arrival, I realized I was missing one item and two other items was damaged significantly during transport. I contacted customer service and they refunded me for the missing and damaged items. Since they were so responsive I decided to give them another try. This time was a complete disaster. Once again, FedEx needed to reissue a label because my label was unreadable. This caused my package to be delayed. My order was supposed to arrive yesterday and is still not scheduled to arrive until tomorrow. So instead of taking one day it's now taking 3 days to transport. The heat has been horrendous and I have meat in the box as part of my customization. I had to send three messages over the course of many hours in order to finally get a customer service rep to respond to me. The rep offered to discount my box for the delay and refund me any damages upon arrival. To me this solution is not acceptable. Perishable food needs to be handled which much more care than they are providing. After rebutting and insisting on a full refund, they did honor my request. I was really hoping for a much better experience because I like the concept but feel I need to warn others of the issues I've encountered.

I received my first box two days later than expected. It was extremely hot in the Midwest and when the box did arrived, the meat already had a bad odor and was warm. There was only one warm ice pack (though even if there were 5, it would not had helped in this heat) and most of the produce was wet and some even moldy. I ended up throwing everything away because of the smell. I realize the company doesn’t have control over fedex late shipments but I still have not heard from them (except an automatic email) and I hope I will get a refund. Better customer service response is needed.

The first package I received had a rough ride. The ice pack was pierced and produce was smashed as well. They made good and quickly refunded the order. Since then I've continued to have an issue with their packing in general. Produce it thrown into a box with way too much room and not packed securely. Your items are at the mercy of FedEx's care during shipping. More than once I've received produce that was bruised. Also, leafy greens in the summer? Forget about it, get too hot during shipping. Most recently I had an order that was missing over $30 of food. Shouldn't have to constantly check boxes against order sheet to make sure you are getting everything. They don't even come with a packing slip, you have to go back online to crosscheck. I like the idea and but execution has been subpar so far and I'm considering trying a different service.

I liked the prices on organic produce I didn't have any issues it's a little more price once you do add ons but was not mega expensive I did wait for the holidays though and got a discount sale so if you do try this id do it during a sale .fruite was nice and fresh taste good even liked the add ons and variety of food they have vegan options if your vegan or like me allgeric to dairy and eat alot of vegan stuff .

Customer service was amazing and I already enjoyed the products!! I was having a few issues with my boxes not receiving all I asked for, and not because of it being sold out. They hooked it up so well the next TWO times, I am so thankful. Not only that, I’ve learned a lot from their blog and recipe pages as well. Honestly imperfect is such a useful tool and I feel lucky to be able to use this service, this is my favorite subscription box and food service!

I like this company because its easy for me to shop living out in the country. I have to work in town and its a bit confusing when i need to schedule a stop to the store before going home. I love this company the customer service is great if you use their live service not an email. their boxes are nice wish they could package the items nicely would pay extra for that. However i have an issue with the people they send my box through FedEx. I know its not the company's fault but my boxes are crushed or late...very late. The website will say tuesday or an update to that wensday but sometimes i half to wait till Sat to get my box and by that time the meat is almost thawed and the fruit and vegetables are crushed and can not be used. my box does not have a clear delivery time or schedule and it gets a bit frustrating especially when this box is also helping out my parents since the stores around us can not stay stocked

I wish I could give one star. I was intrigued by the idea but you need to enter your credit card details before you can see prices/produce options, but they tell you that you won’t get charged until you fill your box. When I looked at the products/prices and compared it to my own local store the prices were either the same or higher so I closed the page without adding anything to my box. Next thing I know I’m getting a $49 charge for my ‘next scheduled delivery’ as they automatically add a standard amount of meat, fruit and veg to your box when you sign up. By this time it’s too late to cancel the order. When I emailed and said I never ordered this please don’t send and refund me, they labelled it a ‘refused’ box but wouldn’t refund me. Now I’m out $50 without even receiving anything. Super shady practices