Imperfect FoodsReviews of imperfectfoods.com

I tried two medium sized boxes of organic produce from Imperfect Foods. Both times, completely rotted produce (not imperfect - but rotted moldy) were included in the box. Apart from the rotted produce, when you open up the box you get the impression that someone is profiting from food that may have otherwise been sold or donated to a food pantry. There are millions starving in the U.S. We will be using our income to buy instead from CSAs and small farmers directly.

About the only good thing I can say about Imperfect Foods is that they have good customer service. They must burn those poor employees out though. I got a promotional coupon and tried 3 boxes from them. I had to contact them to refund damaged/rotten items with each box. They have a tendency to place delicate items like chips in with heavy items like potatoes and they don’t use anything to protect them. Just throw everything in a huge box and hope for the best. The worst part is that they use ice packs and refrigerated bags but their people don’t seal the bags so everything that needs to stay cold spoils while being shipped. The final last straw was last Thanksgiving. I was informed that my box was coming on Wed due to the holiday. I finally contact them on Wed since I was billed but had received no shipping info. They said it was in route. No, it wasn’t. I got a shipping notification that my box was filled and labeled that night. That box sat there on their line over the weekend and was finally shipped out Monday morning. When it was received on Tuesday, wouldn’t you know it, they hadn’t sealed the darn refrigerated bag yet again. So they basically threw a bunch of food, including perishable meat, fish, fresh cheese, and butter and left it out for 5 days before shipping it to me. That box stunk so bad, I just had to toss the whole thing. They refunded me the entire box and most of the 2 previous boxes. Maybe the service is better if they deliver directly to you but I don’t recommend them at all. Wasted more food, time, and money dealing with them.

I’ve used the service off and on depending on what state we are living in (Oregon or Alaska) and I have absolutely loved everything we have ordered. I got what I would call a very ugly blood orange today but decided what the heck. Peeled it and it was by far the most delicious. Will continue to order meats, cheeses, pantry and produce items from them. I’ve been very very happy.

Hi. I received my first box the day after the delivery date OK so we had a big snow storm and they could not get through. I can not say I was completely satisfied. The vegetables, carrots precisely, broken, stubby, looked as if these were thrown off the truck in transit then placed in my box. Ugly is one thing, run over is something else. The avocados seem ok, waiting for them to ripen. Also I have never seen an avocado the size of a hand ball. Broccoli beat up and brown in some spots. Plum tomatoes big and very un ripe, not green yet not reddish, waiting for those to ripen also. Oh some veggie bowl was good, potato with kale corn and salsa hot sauce. Missing, smoked salmon. Tiny oranges good too. Hmm... I try again this week.LMD

I just received my first box of Imperfect Foods. It was so exciting to open! The concept of helping food not go to waste is already close to my heart. I received everything I ordered, and it was great! Vegetables which are a little misshapen still taste the same. I couldn’t wait to write a review to let others know that even though the foods may not be “perfect”, this experience was! I can’t wait to shop for my next order.

I left a note on the website to deliver the package at my door but I guess depending on the mood they're in it can be left anywhere. This is the second time they left my package that I've been wanting for all day outside by the mailbox with is further than my apartment because I live right by the gate. The mailbox is on the street inside the complex near the dumpster and anyone can take it. No one in their right mind will do that. Im definitely ready to cancel my membership, it's not worth the the stress and they don't have everything so you still have to go to the grocery store. I'l lstick with Amazon

I've had a couple boxes. I am not sure how I feel yet. I will say that honestly I can get everything I need at the grocery store for the same or less price. And there is no way I can buy all my normal items I weekly shop for, they simply don't carry what I usually buy, so I still have to go to the store. I did get some very tasty salmon in last weeks box, but they were out of it yesterday when I went to customize so I just skipped this week. Oh, and the pears are excellent. I'll see what's up next week but am leaning towards cancelling. They need to have a better selection of stuff. If I still have to shop for dairy items and other pantry items at the store I might as well do all my shopping at the store.

I started this delivery as a convenience as I am sure others have also. I have ordered many items over the years including food and have never seen anything like the way this company packages and delivers their items. I've tried to give them the benefit of the doubt but as others have also stated, you would think this would get better and they would improve to keep their customers happy. How many times does someone need to reach out for a refund due to an issue with a damaged item or missing item before you realize there is a problem on your end? I have had great orders but very few times and still the packaging is like the employee just throws the stuff in the box and calls it good. There is no organization and nothing done to prevent foods from getting crushed/opened/spilled/etc. I have been missing items multiple times and this time was the last straw, almost my whole entire order was MISSING. How in the world does this happen? I received 4 items out of 21 items I ordered and then there were things in my box that I did not order. Also I typically get 1 box every time I have ordered but this time they sent 2 boxes and it was completely unecessary...why waste packaging, ice packs and shipping for an extra box that was not needed? I literally got 2 items in the 2nd box which were non perishable items and it included an ice pack that was huge for items that didn't even need to be kept cold...it was fresh garlic and a can of white kidney beans! I can't even believe that these orders get out the door like this. They have to be losing so much money due to their poor internal process.