iMovRReviews of imovr.com

The product is beautiful and well made. I purchased a Lander desk that shipped in 3 parts over a number of weeks. I did not mind the delay or fragmented shipping. What I had not realised was that this had implications. Be aware that iMovR expects you to report any damage to a desk within 24 hours of delivery. It is in the fine print. The 100 day satisfaction guarantee and lifetime warranty are nonsense. In my situation, I had very slight damage to one edge of the desk surface. I only realised this chipping after I had assembled the desk, which took me a week to get to. I then attempted to call IMOVR multiple times, to no avail. They do not pick up their telephones, ever. After multiple attempts at contact, I took the time to compose an email, send photos, and relevant details. iMOVR took a week to respond. I was expecting a quick resolution, given that all I have to complain about is some minor chipping. I do not even want to return the item, but I think given how expensive this purchase is for most people, one would expect a minor concession for an imperfect product. Instead, iMOVR chose to dig in their heels, and refused any concession above $100 citing their fine print. The message I heard was "your fault, tough luck". Something about iMOVR's response irritates me greatly. I had a similar problem years ago, but the company I purchased from was so gracious, and sent me a touch up kit, and a small rebate. It was tiny, maybe comparable to that $100 IMOVR offered but the customer service was stellar. However, with IMOVR there was so much emphasis on placing blame squarely on the customer's shoulders. The way they treat their customers is so adversarial. I might be less annoyed if this item was inexpensive. It took me ages to save enough to purchase this item. I find myself more annoyed with the customer service "gotcha attitude" than the damage itself.

Table parts arrived broken 2x in a row. Nobody at Imovr answers the phone, neither the customer service line nor sales. I still cannot assemble table because I don’t have good functioning table parts. This is a nightmare

You do realize that iMovR website incorrectly states the Jaxson is Made in USA when in fact it is NOT. Check out the specs. Unfortunately, I bought one of these Jaxson thinking it was Made in the USA, paid a premium for that being the case, when in fact it is a not any better than any of the other China/Eastern Europe junk bases being imported into our country. Yes, check it out, I am speaking truth.

Imagine for a moment a company that provides customer service in the most basic form. THIS IS NOT IT. Some notes after spending a small fortune on a desk treadmill. 1. One would think they would install it and make sure it worked. SURE DIDNT. "Installation is currently unavailable" 2. One would think the product would work. SURE DIDN'T. Repeated error messages after just a few minutes of use. 3. One would think they have customer service. SURE DON'T. They outsource their service department. I didn't even know that was an option. 4. One would think their outsourced service department would be helpful. SURE WASN'T. They said they would have someone come out and fix it ASAP. Then we heard nothing. Called back and they said they would just send us a replacement part. That sounded great until I asked how long it would take. "I have no way of knowing. I put the request in." 5. The service department had the audacity to say that they could and would provide contact information that I could contact and PAY to get the control console looked at despite it still very much being under warranty. TLDR Product doesn't work. They refuse to try to fix it. They will provide a replacement part but it could take up to several years to get the part.

I recently purchased a Jaxson Standing Desk Base after doing a lot of research. I really liked the idea that these folks were US based and at least from other folks who had one of these desks for a while, they suggested they were good quality. The website suggests that the total process from processing time to shipment should take 14 business days maximum (1-7 business days processing + 1-7 shipping). After not receiving any information after the 8th business day I reached out to support. Nothing. I then contacted sales, and received a generic copy/paste from their VP of Sales who said that the desks started shipping last week and I should get an email soon. 16th business day, I reply to the VP's email because no tracking info whatsoever. No response. Next business day I contact sales again and miraculously customer support responds to my original email (from now 9 business days ago) and suggests the desk is shipping out. Ignoring my previous email request that I just wanted a refund since the desk still hadn't shipped out. I did receive the desk 18 business days after initial order. Start setup and go to download the app, a main selling feature for this desk, and cannot find the information anywhere. Turns out, after contacting chat on the website, the Android app being advertised as available for this desk has still not been approved. This whole thing has been a super frustrating experience. Even if the product is great and purportedly has a really good warranty, customer service is terrible and this is false advertising at this point suggesting it has features - like an app to control it and provide helpful health reminders - that are not even in existence. Stay away from this company. I sincerely regret choosing them over the many other options available. The price tag does not reflect better quality or customer support than their competitors.

Five months later and I still haven't received my full order and have been unable to reach anyone at this company via phone, email or live chat on their site for an update. Item was supposed to ship 5/6, order was placed 3/31 so I knew there would be a wait but it is now August and attempts to contact them for updates have fallen on deaf ears. They clearly have poor operations infrastructure and bad customer service if they can't get back to a single customers many requests for updates in 5 months.

This company is a fraud!!! Buyer beware!! Please do not buy from them!!! I bought a zip desk with the Nano Low Profile Under-Mount Power Port. The port came more than a month later.. wrapped in bubble wrap and with no instruction on how to mount it to the table. I decided to return it as I have good without it for over a month. Good luck in contacting the customer service. They DO NOT pick up their phones. They DO NOT Reply to email. They will take their time to respond to you!! When they finally do, they refused to refund me and said that the item I returned was damage!!! This company is a fraud!!!!

I bought an EcoLast Premium Standing Mat from iMovR and had a lot of issues getting in touch with customer support when I wanted to return the product. The mat was not soft to stand on - I found my feet and back hurting while standing on it. I'm also frustrated that they charged a 20% restocking fee on returns. I wished I'd looked into reviews on this company before buying and after my experience with them, I will not buy from them again. They also seem to only show positive reviews on their product on their website, so don't trust what you read on their website.