iMovRReviews of imovr.com

The $750 desk stopped working after about 9 months. It was impossible to speak with customer service at all. I had a months long correspondence with technical people through a sales person. THey wouldn't even call me back. Don't buy from this company. It's an inferior product with non-existant customer service.

I do not recommend imovr or their treadmills. I purchased the ThermoTread GT Office Treadmill on September 21, 2021. After a hassle with the shipping company where they scheduled a date and then did not show and had to schedule another date I finally received it on October 8th. I got it setup, and it immediately had a squeal coming from the motor. I contacted imovr that same day, and was told to contact their support team, which turns out is outsourced to Spirit Fitness. They told me to level the unit and see if it continued. I verified it was still level from setup and the noise continued. They then asked me for a video. I gave them a video of the noise. I then had to follow up multiple times asking for an update, and was finally told on January 8th, 2022 that they were going to send a new motor, but it was on backorder and they dont know when it will be available. I contacted them again on January 29th asking for an update and still have not heard back. I then contacted imovr directly again on February 1st looking for some sort of resolution for a treadmill that is now so loud I cannot walk on it at all. I have not heard back from them either and today is February 10th. This has literally been the worst customer support experience I have ever had with ANY company. At this time I cannot recommend this company or their treadmills.

Terrible company to deal with and you are never able to deal with a live person. Their shipping company(CEVA) is worse than the the iMovr company itself, which saying something. The shipping company lost and then found the desk and then returned the desk to the origin point, the end result is a very dissatisfied customer who did receive a partial refund (minus a 20% restocking fee) who will never recommend this company at any level. Stay away, far far away. There are better and cheaper standing desks available.

It started with some YouTube videos and an article comparing different standing desks. I wish I wasn’t dumb enough to not realize they’re all affiliated and just pumping this company up. I put in $972 for a Lander Lite desk. Bamboo and white legs. Article and videos said it’s stable and doesn’t shake. Figured it was worth the money. Mistake. After waiting 2.5 months for the desk to show up, and it getting stuck at a completely different state- it finally arrived. Cool. Not much to assemble so that was nice but the plastic lock that they require you to step on took 30 mins each. It’s a terrible design. If you fall into the trap of buying one of these you’ll know what I mean when you’re sweating wishing you never bought this but you can’t return it because it’s out of your pocket to ship it back and 20% restocking fee LOL Then the best part. This thing has 3 buttons. A bell, Bluetooth and star button. The bell is a button that blinks in intervals to remind you to get up. Seriously? Why not just have it as a #1 and utilize it as a memory preset. Bluetooth. They want you to download an app on your phone because this is the only way to get the desk to automatically go to your favorite height without you touching it. Again- why not label this button as #2 as a memory preset function? Even competitor companies like Flexispot and Fully understand this logical design approach. Last button- it’s a star. You hold it for 2 secs to save up to 2 different settings. Sounds cool. Until you realize your $972 standing desk requires you to hold onto the button and it just “pauses” so you know that was your favorite. Instead of you tapping the star and the desk automatically going to that spot. YOU HAVE TO HAVE YOUR HAND ON THE CONTROLLER THE WHOLE TIME TO GET TO YOUR FAVORITE SPOT. Don’t be dumb like me and naively trust some obscure article comparing iMovr and Fully desks. And the YouTube videos from a photographer guy and Asian guy. Could’ve gotten a standing desk with better design and function for a lot cheaper elsewhere. Also their customer service was nonexistent and we had to call 15 times to locate our desk when it was in another state. LOL.

Ordered a desk one month ago tomorrow. Mind you, I live in Michigan about two hours from the factory. The freight carrier, CEVA, according to their own tracking, has had my desk at the local hub for the past two weeks. I'd really like my desk so I've been calling them. Phone rings for a while then hangs up. So I've been calling iMovr to see what they can do. Customer service is unavailable. Calls just go to voicemail with no option to remain on the line. Voice mails are not returned. They clearly have no interest in customer service. If I ever receive the desk I ordered I sure hope it is perfect because there is no customer service to help with any issues. I recommend buying from a different company who will answer the phone. I wish I had ordered a desk from a reputable company.

In theory would be a great product if you don't have any issues with it. I purchased treadmill and desk in February and shortly after it arrived I had 2 problems. The motor was making squeaking noises on startup and the console would not calibrate. I opened tickets with their support which is basically farmed out to Spirit Fitness as they make the product for iMovr. Support is horrible, when you do reach them they ask to send them an email with the evidence then never reply. While the iMovr people are nice and they respond, they are powerless as all they doe is stick their logo on a Spirit Fitness product. Dozens of emails and calls to iMovr and Spirt over months and still have the same 2 issues. This is a premium priced product with ZERO support. They do NOT stand behind their product and defer to Spirit for issues. Do yourself a favor and buy a cheaper product so that when it breaks and you don't get support you won't feel like you wasted so much money. Update: July 2021 Noticed now that one of the rollers is now making noise on startup. What a lemon this is. Spirit is totally unresponsive. You have to wait on hold, then get the run around. We will see how long this unit hold up. Do not see this lasting 10+ years like my last treadmill. I am using the product, but for how long before one of these main issues finally fails is anyone's guess. My opinion has not changed, avoid this product. A company they is powerless over their supplier is not worth doing business with.

After considerable research, and despite being put off by "review" site operated by iMovr, I decided to splurge on the Landers desk. I've had it now for about 7 months and couldn't be happier. It's attractive, sturdy, smooth and quiet. I also liked the fact that it was made in the USA.

Had a great customer service experience. Was looking for a solid standing desk base to go with a custom desk that weights about 300lbs. Received the base, "Lander line base" easy install and works great. The motor is quiet and smoothly goes up and down without issue. I would recommend them.