iMovRReviews of imovr.com

Great products and service of a US-based company

Great, study, easy to assemble standing desk.

I bought a Lander Desk and Monitor Arm back in 2018 or so. I love the desk and the arm was decent but not sure I would buy that again. Just this past month I had an issue with the Arm and also the controller on my desk. The response time was very quick and they sent me new parts pretty quickly. It appears they are under new management and turning the customer service around based on some of the other reviews I was reading. Glad I didn't have this issue before, but my experience in July 2023 was very good.

Avoid. Product is OK, but their customer service has vanished. I’ve got an error code indicating a shorted cable. They do not answer the phone or return messages or respond to emails, so what should be a simple replacement is now a stuck desk. **UPDATE 7/7/23** Shortly after writing this review, I was contacted directly by the new management at iMovr (Trustpilot does not allow links in reviews, but there is a press release about new management on the iMovr site). Based on the error code, they quickly sent a replacement cable. Unfortunately, that didn't fix the problem. After a couple rounds of troubleshooting, they sent a whole new set of lower legs. It took a bit of disassembly and reassembly, and it's once again working perfectly. Bottom line: The customer service appears to be getting turned back around.

I can't recommend this company as an option for anything they sell. Their customer service is nearly non-existent, and is fully needed in a world where we have become dependent with on-line purchases. I sent an email to check on the status of a purchase, and was told to wait 4 business days for shipping. After waiting 5 business days I sent an email (the only form of communication they accept), sent an email to cancel the order, and requested a full refund. We shall see if I get that refund, it was a pretty expensive purchase.

There is so much wrong with this business that I have no idea where to start. Thermogenesis Group is the parent company of both iMovR and Workwhilewalking yet, there's no clear upfront disclosure about this relationship. It's very easy to think that Workwhilewalking is an independent review website when, in fact, it is not. Workwhilewalking is a large advertising front for iMovR while pretending not to be. It's misleading at best and outright false at worst. On the other hand, iMovR claims to be Pro-American with their made in "USA" products but clearly it's just as misleading and false as Workwhilewalking. They merely slapped an American tabletop on a foreign-made base and all of a sudden, it's "Made in the USA". And this somehow justified the ridiculous price tag they put on their products. Clearly, someone's getting screwed. And it's iMovR doing the screwing. Unfortunately, I didn't know any of this before I purchased from iMovR. I had issues with my products and CS never responded in a timely manner. It took them over a month to respond. Worst, they had no solution for the defective products I purchased. Instead, they had the gall to suggest I should pay "return shipping" for their defects. Sadly, I did just that and they never even refunded me my money. I lost many hundreds of dollars from them. From the moment I interacted with them, I believed all their marketing fluff and genuinely thought this will be a company worth doing business with. It turns out, they are just another "laptop" brand that never touches their products and are only interested in marketing and sales. The proof is in the pudding.

This company has a major capacity issue. I ordered a monitor arm and anticipated it would ship in the normal amount of time, maybe a few days. They don't have to build anything, they just have to get the box and hand it to the shipper, but it has been a week now and no shipping notice. The phone customer support line claims to be open at this hour, but after a few minutes of holding shifts you to a voicemail in which they claim to be not responding to voicemail due to staffing issues. They advise you to email one department and cc another, and they then claim that any ticket could take up to ten days to resolve. This is simply not how customer service works in this day and age, and I strongly recommend that you order what you're looking for from elsewhere.

The desk looks great, functions as intended, but customer service is abhorrent and I have never been able to recommend this brand to friends or colleagues. Back on the original delivery date I was called and asked to confirm I'd be home for the 5 hour window that delivery was planned for, I confirmed, but the desk was not delivered for another week and items from it were missing. Customer support team blamed Covid and said "these things happen." Fast forward 2 years later, I've now been in correspondence with their customer support team (mostly by messaging their sales staff over and over) about ordering a replacement power box for the desk so I can actually use it as intended (power box detached and lost in a move). After more than a month I finally got a response from the customer support team, but when I pinged them back they didn't respond. A week later I've sent them another message but I do not expect to hear back. iMovr, I know you read these reviews. If you need someone to restructure and retrain your customer support team I know a guy who can do that for you. Seriously. The system you have now is holding your entire business back and is so easy to fix. Help me help you, iMovr.