ILIA BeautyReviews of iliabeauty.com

Fantastic customer service from Gian. I love the skin serum in the shade 0.5 and bought another foundation and concealer in the shade 0.25, which, unfortunately, was too dark for me. I emailed today to ask if I could return them, and Gian very kindly processed a refund! Amazing customer service.

I'm a huge fan of clean beauty, and Ilia has truly raised the bar. Their foundation, concealer, and blush are my absolute favorites - they provide amazing coverage, blend seamlessly, and leave my skin looking flawless. What sets Ilia apart is their commitment to clean, non-toxic ingredients and sustainability. And I have to mention their incredible customer service – they were so helpful in finding my perfect shade! If you're looking for high-performance makeup that's good for your skin and the planet, Ilia is the answer.

I ordered an e-gift card for my sister in law and she never received it. I have sent three messages to Ilia and have gotten no response. Beware of this company! I guess I will have to seek legal action to get my money back!

Amazing CS. Products are okay. Extremely overpriced though. BUT given they have an amazing refund policy I can't complain. Not many places will allow returns of used products. I respect that. I've used CS a few times and always been impressed.

I bought these products as it said it’s clean ingredients. I used the serum spf 30 for a few days, it had a very strong chemical smell with foundation like solid color. After using this 2-3 times it broke me so bad that people started asking me how I got such bad skin reaction suddenly. I got painful acne. I stopped using the product for a month and my skin cleared. I was preparing to conceive, so I switched to the CLEANER product again as I already Had it. Shockingly, it broke my skin bad again. I had painful acne to touch. This time it was bad as I was using 2-3 products from the brand. My bad. Poor decisions. I highlighted this to the brand via their support email but they didn’t reply at all. I put so many follow up emails but no response. Their products are really expensive and I had no issues spending if it were really clean and care for sensitive skin. This company is a red flag. It ruined my skin again after I got it cleared using micro needling and prp. All that money went in the bin. Plus I have horrible acne all over my face now. The company is not helping at all to return the products. Stay away from this horrible company.

(Edited to reflect issue rectified) I ordered a face syrum, had a lip syrup delivered instead. Obviously much cheaper than I had paid.. emailed customer service who have not replied to me. I am not out of pocked for a product I didn't want and can not get hold of anyone. Avoid!

My first purchase with Ilia Beauty online. Total mistake. I purchased two lip pencils and a gel eyeliner. They must have put my shipment on a slow mule from across the country - it took forever to finally arrive. It was easier for me to just go into Sephora and find/buy my items there. Once my package arrived I started a return since I now had duplicates. I opened the shipping box just to verify the contents, but never opened any of the products shipped. On the return page it shows that the eyeliner is "not eligible for return" WHAAATTT? How can this not be eligible for a return? It looks like I can't even get my full refund because of this. I went back and looked at my original order/invoice and it didn't say ANYTHING UPFRONT that this specific item would not be returnable. Very DECEITFUL. I now have a bad taste for this unethical company and will be returning the (used) Ilia products I purchased at Sephora out of principle. And telling everyone I know to steer clear.

I ordered 2 items for almost $100 and it was never delivered to me. I have reached out to customer service multiple times and NO RESPONSE. They obviously do not respect their customers. I don’t care how high volume their customer support is, that is literally not any of my business. Either do a better job or cease to exist because this company’s customer service support is trash. I want my money and I want it now.