ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyMar 3, 2025

Hi, thank you for sharing your experience, and we're so sorry to hear that you've had trouble reaching us. We completely understand your frustration, especially after investing in a product that doesn't meet your expectations. We want to make this right for you as quickly as possible. If your return has not yet been resolved, we are more than happy to assist you further. Please feel free to reach out to us again, and we’ll prioritize your request to ensure a smooth return process. Your satisfaction is very important to us, and we want to make sure you feel supported throughout. Thank you for your patience, and we look forward to resolving this for you soon.

Response from ILIA BeautyJul 3, 2024

Hi Emily, thank you for your patience! Our teams are working through high volume so our response time is not up to our usual under 24-hour standards. Our sincere apologies! One of our ILIA Specialists will respond to your email today and you should have also received your tracking information. Your order shipped on July 1st, but our warehouse system is running into a system error when uploading tracking numbers, which caused a delay in shipping notifications. Our team will surely take care of you and we truly appreciate your patience! We'll also contact the appropriate departments regarding your Facebook message. Again, thank you for your time and we look forward to assisting! Have a great week.

Response from ILIA BeautyMar 3, 2025

Hi, thank you so much for your kind words! We're thrilled to hear that the issue with the pencil sharpeners has been resolved and that you're enjoying the eyebrow pencil. Your feedback means a lot to us, and we're always here to help if you need anything else. Thanks again for your patience and for choosing us!

Response from ILIA BeautyJun 21, 2024

Hi Yvonne, we sincerely apologize for the delayed response. It's not up to our standards and our team is working to improve our response time. We're sorry the lip pencils didn't work out for you and our team has reached out to help facilitate a return. Your patience is greatly appreciated and thank you for your time! We appreciate you shopping with ILIA and hope to turn around your experience.

Response from ILIA BeautyMar 3, 2025

Hi, thank you so much for sharing your experience, and we're truly sorry to hear that the shades you purchased didn’t work out as expected. We understand how disappointing it can be when a product doesn’t match your complexion, especially after receiving a recommendation. We also completely understand your frustration regarding the return policy, and apologize if the 60-day return window wasn’t made clear in our communications. We always aim to provide transparent information, and we will definitely share your feedback with our team to improve this process going forward. For future reference, our return policy is outlined on our website, and we’re happy to assist with any returns as long as they fall within the 60-day window. If you still need any help or have any questions about our return process, please don’t hesitate to reach out, and we’ll do everything we can to support you. Your feedback is incredibly valuable to us, and we’re truly sorry that your experience has been less than ideal. We want to make sure you feel confident and satisfied with your purchase, and we’ll continue working to improve our services. Thank you for your understanding, and again, we apologize for the inconvenience you’ve experienced.

Response from ILIA BeautyMar 3, 2025

Hi, thank you so much for your review! We're so happy to hear that you've had a positive experience with ILIA products and that our commitment to clean beauty resonates with you. Your support means the world to us! We’re excited to continue offering quality products that are kind to both your skin and we appreciate your suggestions for more products, shades, and innovations. We’re always working to improve, and your feedback is truly appreciated. Thanks again for choosing ILIA – we look forward to bringing you even more great products in the future!

Response from ILIA BeautyMar 3, 2025

Hi, we appreciate your kind words! We're so sorry to hear that the products weren't the right fit for your skin, but we’re thrilled that our customer service team could assist you and that your sister was able to enjoy the products! Thank you for trying ILIA, and please don’t hesitate to reach out if you ever need anything in the future!

Response from ILIA BeautyMar 3, 2025

Hi, thank you for your review! We are glad you have a good experience with our brand and team. If we can help in the future, please don't hesitate to reach out. Your satisfaction is important to us! Have a great day.