ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyMar 24, 2025

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. It means a lot to us that we were able to help you find the right shade and make the process as smooth as possible. We truly appreciate your feedback and are grateful for your support. If you ever need anything else, please don't hesitate to reach out. Thanks again for being a valued customer!

Response from ILIA BeautyMar 24, 2025

We are so sorry to hear that you are still receiving emails even though you've unsubscribed. We've requested more information so we can look into your account and take the appropriate next steps for you. Thank you so much!

Response from ILIA BeautyMar 20, 2025

Thank you for your kind review! We're so glad Romelen was able to help merge your accounts to make your loyalty experience smoother. We greatly appreciate your support! Please lt us know if we can help in the future.

Response from ILIA BeautyMar 20, 2025

Thank you so much for your wonderful review! We're thrilled you had such a positive experience with our customer support, website, and products. Romelen will be especially happy to know they made such a great impression! We're so glad you enjoyed the free gift and our fast shipping as well. It means a lot that you chose to try ILIA, and we're honored to have earned your trust. We can’t wait to welcome you back for your next shopping experience! Thank you again for your kind words.

Response from ILIA BeautyMar 18, 2025

Thank you for taking the time to write your review! We are so glad you're enjoying your ILIA products and that they're working out for you. Your satisfaction is our priority so please know our team is always happy to help. Thank you, again!

Response from ILIA BeautyMar 17, 2025

Thank you so much for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration and truly appreciate your patience. We’ve already replied to your inquiries with new recommendations for a solution and followed up last Wednesday. We're currently waiting to hear back from you to finalize how best to proceed. We recognize the challenges with the time difference, and we're doing everything we can to ensure a smoother communication process. We look forward to your reply so we can help with an exchange and/or refund! Thank you so much. Hi there. We appreciate you providing the information. It appears our team was emailing you at a different address than provided so we've asked them to follow up with the one associated with your order. They will reach out to you today, please be on the lookout! Thank you so much for your patience.

Response from ILIA BeautyMar 14, 2025

Hi NS, we understand your frustration and we're here to help. We've requested more information so we can look into your inquiries and resolve this for you. Our team has responded to all emails and we have a 4-hour response time right now so perhaps we have not received your inquiry, or our response went to your spam. Please check your spam folder for emails from [email protected] or [email protected]. We look forward to turning around your experience once we receive more information like your order number. Thank you so much!

Response from ILIA BeautyMar 14, 2025

Thank you for your kind review! We're delighted to learn our team was able to help you efficiently and kindly. We appreciate your support and please let us know if we can help in the future.