HyperXReviews of hyperxgaming.com

Würde am liebsten noch weniger geben, das so was wie ihr existieren dürft macht mich sauer. Hab ein Headset von euch gekauft, paar Monate gehalten dann Wackelkontakt bei Mikrofon, Audio is eh komplett Quatsch und allgemeine Qualität auch lmao, dann ausgetauscht gegen eine Marke die 5 mal so billig ist (ISY) für 30 Euro ein Headset gekauft, besserer Klang und Qualität als euer Müll. Tastatur gekauft, heute wollte ich sie das erste mal sauber machen, habe jede Taste vorsichtig rausgeklippt aber bei der Leertaste kam schon das erste Problem undzwar hat sich das Plastikteil auf der rechten Seite an der Leertaste festgehalten (liegt wsl an eurer billig China Qualität) hab es dann versucht wieder zusammenzubauen (geht ja leider ned, weils dafür gedacht ist das man sich wieder für 130€???!!!!?!? Eine neue kauft, wie auch sonst) naja hab alles auseinandergebaut aber weiter bin ich nicht gekommen, es is unmöglich und ich schmeiße jz eine 130 Euro Tastatur weg weil ich keine Garantie mehr habe nur wegen einer kleinen Sachen. Ihr seit das letzte, kauft eure Sachen bei RAZER oder ISY (Zahlt 5 mal weniger und bekommt es in 100 mal besser) ihr seit eine Enttäuschung für Gamer und ich werde nicht bei einer Geldgeilen Firma bestellen. Ihr kotzt mich so an 🤡🤡🤡🤡🤡🤡🤡🤡🤡

Company is liars and thieves, they have stolen from me. I brought a HyperX Alloy Elite RGB Keyboard , it had the ability to be able to setup individual profiles with per key colour for games. HyperX removed this feature which they used to promote the products from games. They have now shut down their E-Mail service and do not respond to messages passed through their bot chat interface which they are basically using to screen calls so they don't have to deal with the angry masses they have created. I am telling everybody what they are like and I am going to leave this message on every HyperX review I find, I am retired now so it can become my life's work. I wouldn't cross the road to pee on someone from HyperX if they were on fire.

słuchawki są problematyczne, pokrowce nausznikowe pękają przy zdejmowaniu, regulatory wielkości się trzymają a przełączka USB 7.1 Audio ma problemy ze słuchawkami, słychać wyraźne szumy, cena jest wygurowana za wątpliwej jakości sprzęt

Having contacted them regarding a product that has recently failed and mentioning the item was likely out of warranty - a "Julia", specifically who worked in the technical support part of the online chat - I was bizarrely sent through several steps that made no sense. The product bizarrely will not power on, suggesting issues with the device's PCB (printed circuit board) or power jack (socket). I was asked the usual name and email address kinds of things, but then after confirming a reset didn't work for the item, I was asked to send a video of it not working... Unbelievable, really. Anyway, I recorded a video, but it was too large for the email service I use as an attachment, so I then had to use a video editor to reduce the length and resolution to make it attach. Another thing that was a pain about this, was it was impossible to record a video with a mobile device and complete the reset, as the size of one's hand is only so big. This video request was sent seemingly because the agent didn't trust me or believed I was incompetent. Just assuming here. I literally had to record the video by placing the mobile device on my windowsill and resting the device on the radiator. Absolutely idiotic, really. Then, bemusingly, I was told to send in two pictures of the device, by that same "Julia," with a piece of paper with the day's date on. Very strange. I also sent in the proof of purchase, showing it had been over two years since the purchase. After that, I received a request for my address, phone number and name. Afterwards, I asked whether that was necessary since I assumed the device was out of warranty. I got nothing back for two days. I contacted them again using the chat method, which is what I used originally, and another agent confirmed the device was out of warranty. What made it worse was the fact they DO NOT repair items outside of warranty and offer no replacements. That second agent believed "Julia" was making an exception rather than lacking awareness of the warranty on the item / training. After sending another two emails today, I finally got a response from "Julia" saying: "We regret to inform you that your product is no longer covered by our Two-Year Warranty and we are unable to make an exception in this case. We sincerely apologise that we are unable to assist you on this occasion. Thank you for understanding." Embarrassing customer service, frankly, and it's beyond frustrating that the company (owned by HP, I believe now) cannot repair their own devices. Obviously, those agents need more training or need to improve their communication skills. Perhaps a maintenance / engineering team needs to be created? HP and Kingston (the latter being Hyper X's parent company) are not exactly lacking in engineering skill.... What's unbelievably frustrating and annoying is I was mentioning a couple of days before today that the same item was available in the store I originally purchased it from. Since "Julia" messed me around, was slow to reply and didn't clearly know what she was doing, that item has now increased in price by approximately 30%. Avoid this company if you plan on purchasing PC peripherals. Their incompetence / lack of training and lack of a repair option outside of warranty is a pretty terrible combination.

bought a hyperx quadcast microphone from the hyperx website, and it has not been a fun experience. before it arrived i noticed i had 2 charges, one had gone out and one was in my pending, i thought it would go away but it didnt after 2 or so weeks and so i contacted them, it took a long time to be able to figure out how to contact them as their phone lines arent working and their chat support link doesnt link to anything. when i was finally able to find a support email they tried to say it wasnt a fault on their end and it was my banks fault and they couldnt do anything to fix it from their end, but then magically the next day the pending charge was gone. and then the mic arrived, and as soon as i started using it i would have a problem where it would just shut off for about 10 seconds randomly, making my pc freeze and all, i tried on my pc and my laptop and multiple different usb ports but no matter what i had the same issue, it would just shut off completely out of the blue, and now due to the terrible options for customer service i have been unable to contact them for weeks to try to resolve this, now their phone lines are down, their emails are down, and again their chat support link doesnt work. i spent way too much money on this for there to not even be customer support available.

Ich habe vor ca 2Jahren ein Hyperx Cloud Orbit s - Headset gekauft. War bis vor ca 6Monaten rundum damit zufrieden! Leider trat dann ein defekt auf , so dass ich mich an den Händler wandte bei dem ich dieses kaufte. Der Händler (Alternate) hat über 4 Monate die bearbeitung Verschleppt. Schließlich wandte ich mich direkt an den Support von Hyperx. Und an dieser Stelle kann ich nur folgendes sagen: Ihr seid SUPER! Absolut super Support. Mir wurde schnell, unkompliziert, transparent und kulant geholfen! Ich forderte das kaputte Headset von Alternate zurück und bekam von HyperX auf Garantie das defekte Headset ersetzt. Kurz und knapp: -Absolut super Headset! Welches den Preis definitiv rechtfertigt! - Den mit abstand besten Kundenservice den ich je erlebt habe! Großes, großes, großes Lob! Wenn es etwas gäbe was ich als Verbesserungs-Vorschlag anbringen müsste: Leider war der Support nur über den Chat auf der Website zu erreichen. Glücklicher und auch Zukünftiger Kunde.

Spent big money on their keyboards, just stopped working a few weeks after warranty expired. Wouldn't waste your money, you don't get quality.

Summary: defective products (HyperX Cloud Flight S with a non-replaceable battery dead within a little more than a year), unethical company and bad customer service that doesn't help and treats you like garbage. I want to let people know how badly HyperX's customer support service treated me, and how they sold me an expensive, supposedly "premium" defective product, after which they didn't offer me any kind of help even for a product that's still in warranty. It all started in December, when I saw that my headphones' battery was somehow down to 1% even though I charged them not too long ago at the time. I left them charging on their usual spot for hours, but the battery has not increased past 1% ever again. I sent an email to their customer service (along with some proof that they asked me for) and they recognized that the headphones developed a malfunction and told me that they would replace my headphones with another model, because, coincidentally, they stopped producing these specific ones. I wonder why... Then, after I provided them with all of the data they asked for (including a valid invoice from the legal tech shop where I bought the headphones less than 2 years ago), this is what they told me: "We regret to inform you that we are unable to assist you further based on the information and documents provided. Unfortunately, your warranty entitlement could not be verified. Therefore, your warranty claim has been denied, and we are not able to reopen the claim. Thank you for understanding." In the EU, the minimum warranty for a tech product like this is 2 years. These headphones' stopped being usable well before that time limit. After some researching, I founf out that their battery warranty is just 1 year, and that's somehow legal even when the battery is non-replaceable and essential to the product (both of which can be said about these headphones). Despite not being legally required to help, I find it very unethical to expect someone to pay 150€ for a headset just to use it for only one year. It's very sad that they don't even bother repairing their products or offering any kind of help at all. They didn't even say sorry and overall just treated me like garbage. At one point it just seemed like I was talking with an emotionless corporate robot who doesn't care about anything at all. Before finding out on my own about the "special" battery warranty and asking them for details, they even refused to let me know the exact reason of the warranty denial: "We have reviewed your warranty claim and can confirm that we were unable to verify your warranty entitlement based on the provided information and documents. We do not have further information or details. Please note that the decision is final and, as previously advised, your warranty cannot be reopened. Thank you for understanding." I've been a HyperX customer since 2017, but after this, I'll make sure to avoid HyperX products and discourage anyone to buy headsets from this brand. The attention I received was fairly lacking and I feel like they don't care about their customers at all: first, because they sold me a faulty product, and second, because their customer support has been ridiculously useless. I won't ever buy anything else from this brand.