HyperXReviews of hyperxgaming.com

Ich habe den Support (über Facebook, da man ja keine Support Email bekommt und man über Twitter erst von HyperX ein Follow bekommen muss um Kontakt aufzunehmen, like wtf? Bekommt mal euren Support hin!) Nun ja, dann über Facebook angeschrieben weil bei meinem QuadCast S der Adapter für den Mikrofonarm fehlt. 2 Wochen nichts gehört von denen, dann nur "Adresse und wo haben sie es her" als Antwort bekommen, beides hingeschrieben und dann wieder eine Woche später als Nachricht bekommen "Wie können wir ihnen helfen" wie kann man so hart unfähig sein im Support und es nicht mal schaffen die Nachricht darüber durchzulesen im Facebook Chat! Ansonsten hier noch eine kleine Erfahrung zu dem Produkt selbst: - sieht schön aus - klingt gut (zumindest in OBS) - klingt mehr als schlecht in Discord (bitte fixt es endlich, man klingt so super schlecht in Discord egal was man einstellt, rechtfertigt den Preis des Mikrofons einfach überhaupt nicht)

I've been using Hyper X Clouds for 10 years, I've used em' all and since towards the end of the Cloud II series they have been terrible. Hyper X used to care for their consumers, they used to make headsets of quality for a fair if not expensive price but it was worth it. Unfortunately that's no longer the case, since 2023 I've been using the Cloud III as is their newest headset and sure when you first buy it it's fantastic but one headset turned into two then three and now I've bought 5 different Cloud III's that have all failed in one of two or both ways, either it's the mic that decides to shoot downwards in quality and up in sensitivity and then just down right breaks or its the ears that become muffled beyond human understanding or both. Usually it happens about 4-6 months after opening the box, sometimes later sometimes sooner, one headset lasted 9 days before biting the dust, another one a little over 8 months like the one I'm wearing which I am experiencing both problems at once. Suffice to say I really like Hyper X's headsets but as of now it's only out of brand loyalty, their headsets look nice and are really comfortable and when they work they work well but shitting the bed after a few months is a huge turn off.

Ich habe meinen USB-Dongle für meinen HyperX Cloud Alpha Wireless verloren, weshalb ich den Kundensupport konktaktiert habe, für den es nur einen Livechat gibt. Jedoch gibt es auch nach Stunden keine Rückmeldung und keine Klarheit darüber, ob sich noch jemand um mein Anliegen kümmern wird. Kundensupport ist also nicht existent! NACHTRAG (20.07.2025): Nach mehreren Stunden hat sich dann doch jemand im Live-Chat gemeldet (auf der Webseite wirkte es so, als würde man sich nicht mehr um einen kümmern). Von da an hat man mein Anliegen tatsächlich recht schnell bearbeitet, sodass sehr zeitnah ein Paket mit dem Ersatz-USB-Dongle unterwegs war. Allerdings konnte sich mein Headset initial nicht mit dem USB-Dongle verbinden. Auf der Internetseite von HyperX finden sich auch keine Informationen, wie das klappen soll. Dabei findet man online viele Beschwerden zu diesem Problem. Erst mit Unterstützung eines Nischenforums konnte ich das Problem lösen. Wie versprochen verbessere ich meine Bewertung. Mehr als 2 Sterne kann ich aber mit den aufgetretenden Problemen nicht geben.

Brought the Hyperx Cloud III (Wired) the sound works fine and the issue I have is with the adaptor. the device is picked up on every software but the mic only works without the adaptor. I've tried everything and I assume that the adaptor is broken. other then the adaptor its alright. I used the usb to aux adaptor from my old mic and it works fine, although the cord is really short so it gets in the way. 2/5 don't buy. spend that little extra money to buy the wireless version.

Mouse scroll wheel started mulfunctioning about 12 months after purchase. Useless. Had to replace the mouse with a different brand

Niveau son on est plutôt bien, le confort aussi par contre niveau qualité on est au plus bas. J'ai (j'avais)2 casque les 2 se sont cassés au niveau des blocs de fixations noirs (dommage qu'on puisse pas insérer de photos) alors qu'aucun des deux ne sont tombés. J'étais vraiment très content de mes casques et des autres accessoires de la marque jusqu'à cet instant

Having contacted them regarding a product that has recently failed and mentioning the item was likely out of warranty - a "Julia", specifically who worked in the technical support part of the online chat - I was bizarrely sent through several steps that made no sense. The product bizarrely will not power on, suggesting issues with the device's PCB (printed circuit board) or power jack (socket). I was asked the usual name and email address kinds of things, but then after confirming a reset didn't work for the item, I was asked to send a video of it not working... Unbelievable, really. Anyway, I recorded a video, but it was too large for the email service I use as an attachment, so I then had to use a video editor to reduce the length and resolution to make it attach. Another thing that was a pain about this, was it was impossible to record a video with a mobile device and complete the reset, as the size of one's hand is only so big. This video request was sent seemingly because the agent didn't trust me or believed I was incompetent. Just assuming here. I literally had to record the video by placing the mobile device on my windowsill and resting the device on the radiator. Absolutely idiotic, really. Then, bemusingly, I was told to send in two pictures of the device, by that same "Julia," with a piece of paper with the day's date on. Very strange. I also sent in the proof of purchase, showing it had been over two years since the purchase. After that, I received a request for my address, phone number and name. Afterwards, I asked whether that was necessary since I assumed the device was out of warranty. I got nothing back for two days. I contacted them again using the chat method, which is what I used originally, and another agent confirmed the device was out of warranty. What made it worse was the fact they DO NOT repair items outside of warranty and offer no replacements. That second agent believed "Julia" was making an exception rather than lacking awareness of the warranty on the item / training. After sending another two emails today, I finally got a response from "Julia" saying: "We regret to inform you that your product is no longer covered by our Two-Year Warranty and we are unable to make an exception in this case. We sincerely apologise that we are unable to assist you on this occasion. Thank you for understanding." Embarrassing customer service, frankly, and it's beyond frustrating that the company (owned by HP, I believe now) cannot repair their own devices. Obviously, those agents need more training or need to improve their communication skills. Perhaps a maintenance / engineering team needs to be created? HP and Kingston (the latter being Hyper X's parent company) are not exactly lacking in engineering skill.... What's unbelievably frustrating and annoying is I was mentioning a couple of days before today that the same item was available in the store I originally purchased it from. Since "Julia" messed me around, was slow to reply and didn't clearly know what she was doing, that item has now increased in price by approximately 30%. Avoid this company if you plan on purchasing PC peripherals. Their incompetence / lack of training and lack of a repair option outside of warranty is a pretty terrible combination.

This is regarding the HyperX alloy origins keyboard. The quality is alright, except for the fact that the keys fall of very easily. The reason I am giving such a bad review is because of the hardware. I have experienced many times that I was unable to type anything and I had to unplug and replug the keyboard. But today it was even worse. Somehow, the keyboard had not updateded together with a windows update, so it was spamming code and typing the completely wrong letters. I tried with my old keyboard, and it worked perfectly. I know HyperX can do alot better, but this keyboard was really a flop for me.