HyperXReviews of hyperxgaming.com

Best customerservice ive even gotten. Lost my dongle and they sent a new one, no problem. will never buy from another company again.

I own from them: - Alloy Origins Core Keyboard - PulseFire Haste Mouse - Cloud II 7.1 Surround Headset - Pulsefire Mousepad Basically all of my peripherals. None of them have ever failed me, that includes daily use and competitive gaming use. It just works. 10/10. As long as you take care of the gear, they will exceed their "life expectancy".

Bought a HyperX Cloud III S, the headset arrived with a missing wireless dongle which i only noticed after the 15 day window for returns because i had been using it only with the bluetooth, keep in mind the sticker on the box was very easy to remove, probably removed before by someone, i am guessing it was returned by someone and the store failed to check everything. Contacted the store but after 3 days with no response i decided to contact hyperx directly via their facebook page using the facebook chat. They couldn't have been more helpful, they asked me for the invoice and after that guided me through everything i need to check like the part numbers etc, after that i only had to fill a form and they sent me the wireless adapter the next day which arrived 2 days later. I wasn't even asked to leave a review i just had to, i also noticed some reviews here are complaining about defective products which can happen with any brand, question is how they deal with it and i already have everything and the store where i bought it is yet to reply to my ticket! HyperX could have not been faster and more helpful, they simply managed to set the bar for me!

I had an issue with the Pulsefire Haste 2 Wireless USB Dongle, cause after almost two years of everyday pulling it from the designed dongle compartment it started to bend. The plastic hooks holding metal part of the plug broke, and I was one step from killing the part. HyperX support team (reached by Messenger) was very helpful and after a short verification they sent me a new dongle with pairing instructions. The mouse itself is genius and I prefer it over many other, often more expensive models. The Support Team although is even better.

We had been using HyperX Cloud II headsets for about five years — they served us well all that time. Recently the microphone stopped working, and we decided it was finally time to upgrade to the wireless Cloud III. For New Year, my wife ordered a headset for our son. Unfortunately, when I picked it up, it turned out to be Cloud II Wireless instead of Cloud III. To make things worse, the unit had clearly been sitting in stock for years: the box was faded and the ear pads were already starting to peel. We were pretty disappointed — but honestly, that part was our own mistake when ordering. Then something unexpected happened: the headset itself failed and the sound stopped working. I reached out to HyperX support on Facebook, explained the situation, and they quickly offered a replacement. I asked if a refund might be possible instead, since we actually wanted to buy Cloud III. And this is where HyperX absolutely exceeded expectations. Without any pushback, support offered an exceptional one-time solution: they upgraded us from Cloud II Wireless to Cloud III Wireless at no extra cost. Three days later a courier arrived, took the old headset, and handed over brand-new Cloud III Wireless on the spot. And wow — they work perfectly. Our son is happy, and honestly, so am I. Huge respect to the HyperX support team for being human, flexible, and customer-focused. They didn’t have to do this, but they chose to — and it made our whole family happier. Highly recommended.

I've been using a HyperX Cloud Alpha (gold) headset probably for the good part of 5 years now, they've held incredibly well - the build quality and sound is supreme, the microphone is top notch too. As you can imagine after so much time the soft earmuffs started to deteriorate and I couldn't find exact replacements on my own, so I messaged the HyperX support in hopes to find a place where I can order replacements. The support team not only sent me free new replacement earmuffs, but also sent me a complimentary new microphone for the headset, including free shipping - literally for free, no questions asked, so long past their wattanty... I'm just left speachless and so satisfied by their customer service and their quality - just an absolutely pleasant experience overall, I strongly recommend.

Raphael from their customer support is a true customer support person. I reported having a broken microphone and searched far and wide for a original replacement in local stores but without any luck. I reached out to HyperX directly and Raphael saved the day and after verifications of product and fault he made sure I got sent a new Microphone out to my address within 3 days, no cost! Really happy that they're able to act so quickly for a mere microphone but for me this is what customer service is all about, down to the small things!

The keyboards are decent! The RGB looks cool, especially when i’m gaming at night, turning the lights off. Plus, i bought the matching mouse pad as well without any wires, it works well, doesn’t lag.