HyperXReviews of hyperxgaming.com

I bought a pari of headphones from hyper and the sound quality of the headphones is amazing I will definitely be buying another pair if something goes wrong I am mind blown for 60 pound on Amazon for these is a bargain would definitely recommend buying!

I had a problem with Hyperx Orbit S headphones, €300 headphones. The metal plate inside the earcups has come loose and is wrinkled, and when you move the headphones or the head sounds a crack, it does not matter if they are off or on. They have also started to release a sticky liquid through the magnets. They have noticed that it is a defect but they tell me that the guarantee has changed to 1 year, when by being a Spanish citizen I would have 3 years of guarantee, and being a European citizen I am entitled to 2 years of guarantee. They tell me that they are sorry and that they must follow their guidelines. They are a scam, do not buy their products.

Bought a HyperX wired headset and was pleased with it: sound quality's very good, they're comfortable and they seal outside noise fairly well. In less than a year of normal daily use with no abuse, no droppage or the like, the clips at each end of the headband were breaking due to poor material and design: they're just under too much stress from having to compress against the headband foam. After complying with several email requests for pictures and data on the purchase, HyperX Customer Service said they'd replace the headset...IF I did the following first: --------------------------------------- Headset Video: Please create a video showing you cut the 3.5mm audio cable into three pieces. One of the cuts should be close to the headset, within 6 inches. Headset Pics: Please take a few pictures of the destroyed headset from different angles. In the pictures with the headset, you'll need to include a piece of paper that has your name and current date on it. Please make sure we can see the entire device and all broken parts. DO NOT SKIP- One of the pictures must have all the following clearly visible in one photo: The destroyed product with the destroyed parts and part number (on the product, if it can be seen) are both visible. --------------------------------------- Sum total, that's quite a lot of work at the customer's end, PLUS it means that the customer will be without use of the headset for the time it takes to destroy the unit and get out the photos+video+data package and wait for the replacement to arrive...as Customer Service agreed: at least two weeks. I use the headset daily and would have to purchase a replacement during that period in any case. TL;DR: HyperX's RMA policy means that during the interim processing and shipping period, the customer must unnecessarily do without the product they paid good money for. Plus they make the customer jump through so many hoops (in order to get a replacement for HyperX's poor design) that the whole process is not worth the trouble. ...and that is likely the goal of whoever writes their RMA policy. ___________________________________________ EDIT: In the hours since the above post, HyperX has emailed me that they WILL in fact now send me a replacement headset BEFORE requiring me to return or destroy the broken unit...and of course I'm fine with that. My opinion of HyperX has improved considerably. Now I just hope they'll redesign that problem part on the headset!

Dieses Gaming Headset ist der REINSTE SCHROTT! Finger weg von diesem Scheißdreck! Kommunikation mit anderen ist NICHT MÖGLICH! Die Sprachqualität wird sehr schnell leiser! DIESER SCHEISSDRECK gehört auf den Elektroschrott!

Purchased a HyperX Cloud 2 headset. Greatest piece of gamer equipment one can ask for. Sturdy, quality sound, quality voice. 1 point deduction for the mic, due to giving out after 3 years. However, they can be easily replaced as it is detachable and relatively cheap.

J'ai une souris ainsi qu'un casque hyper x , ils sont tous les deux de bonnes factures et lorsque j'ai perdu le dongle de la souris , le service client m'en a renvoyer un gratuitement . c'est excellant

Eines meiner ersten Gaming Headsets war das Hyperx Cloud 2, damals für die Playstation gekauft. War lange super zufrieden. Gestern ein neues gekauft, das Hyperx Cloud 2 Wireless, dachte wenn das normale schon so lange gehalten hat und so geil war, ist es das wireless sicher auch. Päckchen geöffnet, gelesen das man die Ngenuity Software braucht, zack installiert ... Pc am ars*h. 2 monitor hats nicht mehr registriert, 3x solange zum starten gebraucht etc etc. FUCK... IST DAS EUER SCHEI*S ERNST???? Eine grössere Schei*ssoftware ist mir noch NIE untergekommen. Glei wieder deinstalliert und schicke das Headset zurück. Konnte es nicht mal ausprobieren. Ihr seid Geschichte für mich. Kaufe nie wieder was von Hyperx! Oh und zu aller Überraschung ist der Support natürlich derzeit nicht verfügbar in Europa, sei es telefonisch, Email oder per Chat. Was ist nur aus Euch geworden...

Nach 2 jahren hat die tastatur den geist aufgegeben. 80 euro dafür das sie einen hardware schaden hat obwohl sie nicht beschädigt wurde wie kann man nur so ein sch… herstellen!