HypericeReviews of hyperice.com

Great product and great customer service. Must have for any athlete.

Placed an order a week before Christmas as a gift and spoke with customer service who assured me that it would arrive by (latest) the 24th of December and that shipping information would be emailed asap. Never received shipping confirmation and could not get in touch with Hyperice from 12/21-12/26 (after Christmas). Needless to say it was a very disappointing Christmas for the gift recipient. When I was finally able to contact someone they mentioned they'd would send a free "mini sphere" as a consolation and my Hypervolt was "on the way" but when I had asked for a return shipping label they gave me an ultimatum and had to choose between the shipping label or mini sphere. It is not worth the headache to deal with Hyperice when there are so many other companies/products out there with much better customer service!

Super bad customer service. I’m about ready to call my credit card company and tell them to cancel the payment. I’ve been trying to get a hold of customer service every way possible. They are all fraud like. The phone goes straight to voicemail, the chat reconnects and sends you back to 35th in line and they do not email you back. You are better off purchasing from theragun or even Amazon. This company is horrible and a fraud! I’ve never been so frustrated with a company!

It is lightweight, effective, and makes very little noise.

I ordered a Hyperice product on Dec 13 with guaranteed delivery before Christmas. After a week or so, it still had not shipped, so I started emailing, trying to use the online chat, and making phone calls to check on the status, but nothing worked. Two days after Christmas, and the order status still shows processing, and have never received a single response from the company. I have gone from a fan of their products, to not willing to purchase another Hyperice product, to giving them a strong negative review to alert other potential buyers.

Customer service / product fulfillment are horrible. I purchased a Hypervolt and paid for Overnight Delivery. 5 days later, I still don't have the product and when I try to track the shipment I'm told it "Just Shipped". Charging customers $50 for Overnight Delivery then not shipping the product in a timely manner is highly deceitful and borders on fraud.

Purchased the HyperVolt+ as a gift for my partner two weeks before to the holidays - prior to reading the reviews on social media regarding unanswered messages, missing tracking numbers, and poor customer support. I didn’t experience any of those issues and had a great experience ordering directly, with some suggestions for improvement. After dropping $400 on the Plus, reading the reviews made my heart sink (lack of/no communication, missing product/tracking no...). I read through the website and found their hours of operation (I’m EST and they're PST - so you best believe I made sure I was first in line to “chat”) and spoke to someone immediately. I received a confirmation on my order, plus a timeframe for my tracking number - no waiting, run-around, or stock answers (thanks Jason!). I did not receive an email with a tracking number - but did receive a note from the shipping company that it was on it’s way. Product arrived quickly, within the promised time frame, and works beautifully. My partner couldn’t be any happier than he is now. While the product itself is 10-star, I wish Hyperice better handled communication and order transparency - it felt like a mis-step when my tracking number didn’t come by email from the company, but by chance since I had FedEx texts enabled. It felt odd to me to see the money vanish from my account and then seem “radio silent” on the company side. I was frustrated - but not to the point that I would rip into a brand that is clearly trying to make things right for its consumers (I am so sure their employees are also feeling the brunt, and I’m sympathetic because this situation was probably beyond their control) - I’ve been in another situation with a company where my questions went unanswered, or simply, “tough luck”. It’s unfortunate for Hyperice to have not been able to fulfill “guaranteed by 12/24” orders - as that’s a phrase that carries A LOT of weight - ESPECIALLY for a premium luxury product. While the company hasn’t lost my trust, it did lose a lot from others, and I hope they can spring back from this. Addl. note: Hyperice isn’t the only company that appeared “unprepared” by the influx of Black Friday orders - its competitors (specifically TheraGun and KraftGun) suffered the same blow to shipping in-stock product due to product approvals, etc. It goes deeper than order volume - and I’m sure this issue will be something these brands heavily improve on for future holiday seasons. Love the product Hyperice, and am hoping for a better shopping experience in the future. I hope that others that weren’t as lucky as I was receive their product and are able to forgive a brand that is still growing.

I understand it’s the holidays, and companies are overwhelmed but don’t promise a product before Christmas that you cannot fulfill. Whether it is on fulfillment, or shipment don’t make promises you cannot keep. I waited for 2+ hours to speak to a representative yesterday. I was assured my item would be here today, and yet nothing came. I have the conversation saved, not that it helps but considering the cost of the item, and “GUARANTEED” shipping promise, I thought my husband would’ve received a Christmas gift. Disappointed and I haven’t even received the item.