HypericeReviews of hyperice.com

Best support I’ve ever received today. Guy was empathetic, kind, knowledgeable and generous. 100 percent service today.

Good customer service- resolved issue with cell replacement for knee wrap

My hyperice hypervolt (which I love to death and now can't live without) stopped charging after about a month of use and I contacted customer support-- I was pleasantly surprised to interact with the nicest customer service rep probably ever in my life, who was so friendly and helpful and personalized my experience. I will absolutely be sticking with hypervolt. This kind of customer service makes a huge difference.

I am a physio and this is not a suitable device for a professional environment, feels painful in the hand after only a short while, poorly made (battery release button is terrible) and bad battery life. - the company got back to me (must have lost my emails?) fingers crossed that the return is quick and I can change the review

Hypervolt worked great until it didn't. It failed/jammed after 9 months of occasional use. Very expensive junk

Great product. I use before/after basketball games and long runs.

Like all the other poor souls here, I have had a terrible experience with this company. I ordered online for my son for Christmas when I read "guaranteed delivery for Christmas". When I realized I would not receive in time (absolutely no indication it had been sent), my husband purchased at best buy. I sent several messages to cancel my order but they still shipped. I left a sign on my front door for FedEx refusing the package, which I read somewhere on their website. I called I In January and was assured by a nice man that I would be refunded in a few days. Called about a month later and was told how backed up they were and they "would let accounting know" I was looking for my refund. Now it has been THREE MONTHS and I have NOT been issued a refund. Son loves the product, other than that this has been a joke. I hope nothing goes wrong because this company just doesn't have your back.

Working with athletes at a large university requires the best equipment that is reliable. We purchased this in September and with moderate use it was dead 5 months later. Customer service is subpar and puts the company before the customer. I don’t feel a “repair” is sufficient for a $400 piece of equipment that only lasted 5 months. A return or new replacement is the only thing that will work for our program.